Comments on: Pissed off Nokia N73 user’s email to the CEO of Nokia

By: Mohit Thareja

Mohit Thareja — Thu, 22 Oct 2009 12:23:15 +0000

Mohit from karnal, Haryana. I have Nokia E51 purchased on 5th Sept 08. after 10 months Its key ‘4′ started behaving in unusual pattern
& eventually stopped working. When went to Nokia Care they alsways asked for a week’s time to return phone which I always insisted to
reduce this time as i never had an alternative phone to use. This happened twice. Now, thnaks to their usual delaying habits after the
warranty, when 2 more keys – Ok key & home key have stopped working I went to them on 19th Oct & they completely refused to take my phone.
I dont know due to which reason as if its their own shop & they are owners of Nokia. Its disgusting the way they behaved with me & my wife.
I felt so helpless but at the same time decided to write complaint every where about yout Karnal nokia Care branch. Request you to take action
in building culture in your Nokia cares’ that customer is King & time never remain same – They way other phones are coming in market Nokia
soon will loose its market share. Very rightly said We purchase Nokia for its After service but if we wont get that then whats the difference
between you & any other brand.

By: Amit Kamkhalia

Amit Kamkhalia — Wed, 24 Jun 2009 15:25:10 +0000

I gave my Nokia 5200 to Borivali Care Centre,on 28/29 Dec 08, for software update, instead they changed my display, on complaining about it,my display was restored, and software updated(Rs250)but very soon, I found Outgoing audio and the Wires joining two sliders(Strip)damaged and got my strip repaired (Rs 650)but not mike as I had headphones as alternative,recently headphones have stopped being detected by the phone rendering it impaired to outgoing audio,that i went back to nokia care to change mike,mike was changed on 19th but next day again it stopped working,again I gave my phone back to Nokia Care,I recieved it yesterday on 23rd june,but today again mike stopped working,while changing my sim card to other phone ,I felt something unusual in my Battery compartment, When i checked the IMEI number on Battery compartment with that shown on software(*#06#) both were different, obviously my hardware have been tampered with, now ur care guys refuse to acknowledge their mistake,on calling ur call centre,i found them very helpless to provide me any solution to this mess ,WE IN INDIA BUY NOKIA PHONES AT HEFTY PRICE ONLY WITH AN IMPRESSION THAT OTHER COMPANIES DONT GIVE AFTER SALES LIKE NOKIA,If this is what we get as After sales support then why buy NOKIA Phone??If in the name of After sales u r cheating customers in hardware!!!!!!!!Now tell me how can I get my original phone back? and how would you compensate for all the unnecessary exps that i had to make for some IMPOSED repairs that i had to go thru?My details are below,I need reply in a week(7 Days) time or as sooner as u can ,else I shall consider WEB based complaint Support equally useless as ur stores and callcentre,
1.Why is my IMEI number different?
2.Why was my hardware tampered when I gave my phone for Software update?
3.How will I get back my original Phone?OR will I ever get it back?

By: Arun Sharma

Arun Sharma — Sat, 28 Feb 2009 15:07:30 +0000

Please get attention to this blog its very serious matter, if you take it seriously then,
I have visited nokia care of Noida branch which is near by Inidan Oil building, I have spoken one of the customer care officer, I told him my concern which is I’m getting problem Nokia N73 Handset’s keypad let me expain you my problem in term of technical that is not so much difficult to rectify in 1 hour, that person told me that it will get rectify within 4 days then I aproach to the manager over there she said that we dont have keypad in our stock so thats why it will take some time to solve the problem, you just tell me if you dont have stock of latest handset then why is the meaning of Noikia care….its just a bullshit man.
Ph 9910915458

By: carolina medina

carolina medina — Mon, 02 Feb 2009 08:53:26 +0000

Dear All,
I had the misfortune of purchasing a Nokia N73 in Italy – I am Italian – in October 2007; after one week I had already problems of misfunctioning and in the last 4 months my cell has been in assistance more than 10 times..Last time Nokia Care Italy finally decided to replace the inner matrix of the cell, however the same problem is still there! And there is NO ASSISTANCE at all for me. I feel extremely disappointed and a big corporation like Nokia has a behaviour that is intollerable. Can I have a person to talk to in Finland? Do you have at least in the Nokia Headquarters in Finland a customer care department? Thank you.

By: matt | get ringback tones

matt | get ringback tones — Mon, 29 Dec 2008 07:39:46 +0000

Has anyone gotten any responses yet? I’m having similar issues – just wondered if anyone has made any headway, then there still might be hope …

By: christian

christian — Mon, 22 Dec 2008 05:40:23 +0000

hello sir…..
I bought my Nokia 3500 imei 357686017328480 at this january 2008, and than at october 2008 my nokia 3500 having trouble (camera cant turn on). So I have given my cellphone to Nokia Care Centre at Dr.Setiabudi 29 Bandung 40131 Indonesia +62-22 2041373 to be repair. The problem is until this desember was four times my cellphone to be repair at that Nokia Care Centre and didnt finished…
may be my cellphone cant be fixed anymore…so if Nokia Care, please replace my cellphone with the new one….
please dont repair…..repair…..repair…..repair….repair…….until warranty expired……

By: satish

satish — Mon, 20 Oct 2008 06:19:51 +0000

MY N-70 CELL WITHIN WARRANTY IS GIVING PROB OF DOTS , LINES AND ALSTLY SCREEN TURNING MLKY WHITE , THUS NOT ABLE TO ACCESS ANY FEATURES OF THE CELL. ALL EFFORTS ARE IN VAIN TO GET SERVICES AND IM IN DOUBT WHERTHER THE NOKIA CARE CENTERS ARE TO BE BELIEVED OR NOT. ITS MORE OF TIME LAPSING TECHNIQUES BY A COMPNAY LIKE NOKIA LEAVING THE CUSTOMER ON ITS OWN HIGH N DRY. VERY MUCH REGRET TO NOTE THE STAND OS NOT DELGHTING THE CUSTOMERS EVEN THE PROB IS GENUINE.
SATISH, HUBLI-KARNATAKA-INIDA

By: piyuesh

piyuesh — Wed, 20 Aug 2008 01:54:34 +0000

hello sir,
I bought N73 Music Edition in 22nd july 2008.
But sir with in a week it will give me problem.
It’s battery does not recharging and i had saw
it to local nokia care two times but they are
unable to rectify it and 15 days ago they send it to
chandigarh for repairing but still i will not get it.
sir, i want to replace it.
please help me
Thanks in advance.

With Regards,

PIYUESH

By: Chanchal

Chanchal — Mon, 12 May 2008 05:22:00 +0000

Hello Sir,
I bought N73 Music Edition in september2007.
For three months i was fine but form last december i am facing the problemm of switch off.
When Call comes it got switched off.When i received the call it got switched off.when unlock the cell it got switched off.It is getting switched off at any time.
Five times i have given my phone at nokia care…but still it didnt get repair.
All the time nokia care people are just formatting the software and returning me back.
first they were telling there is virus when i told them that i am not using my memory card,not connecting to internet,not using bluetooth also then from where virus comes.
So now they are telling i dont know what is the problem with this.And they returned me phone back.
last week on 2nd may i called to NOKIA HELP CARE they asked me to submit the phone again at nokia care and give me the job sheet number we will take care of that.
But those people also didnt do any thing.
on 10th May when i went nokia care(BTM Layout),they told me your phone got repair you can collect it,i collected my phone but after one day again i am facing the same problem.
And if i am calling to NOKIA HELP CARE people they were saying we dont have any update regarding this job sheet number,and complaint number(what got generated when fifth time i submitted my phone at nokia care and after that i called to NOKIA HELP CARE).
Today morning 12th May when i called to NOKIA HELP CARE they are again asking me to submit the phone at nokia care.
I am just roaming around nokia cares since last five months.

Now let me know what should i do?
how many times i need to submit my phone at nokia care?

Thanks in advance.

With Regards,
Chanchal

By: Irfan Waseem

Irfan Waseem — Mon, 21 Apr 2008 10:39:01 +0000

Hello Sir,

I have bought a nokia mobile model no is 1208, Chennai Made (Made in India). I m facing a problem in mobile, while using go to option the mobile automatically getting re-start.

I am looking for a solution from customer care, but i m not having email ID. If anybody having NOKIA complaint dept email id, please send to me.

Expection co-operation.

By: mi5trooper

mi5trooper — Wed, 02 Apr 2008 08:21:08 +0000

you are lucky u can still have a chance to download ROM to flash your phone. I don’t even have that opportunity. I own a 6230, the software must have “spoilt” by the sync action. I have not able to save contact into the phone memory. the memory status showing that the phone memory is 60% full, but i cannot find a single contact (i have delete all contact). the work around way is to use only SIM contact. I am pretty sure this issue is a software issue and can be easily resolve via a ROM re-flash. but there isn’t one in the market. the only choice is to pay a large sum of $$ to rc to reflash. sigh….

By: nizar

nizar — Sun, 09 Mar 2008 12:10:56 +0000

I recived an e-mail two times mentioned that i won 800,000 pounds in the uk then I received e-mail from nokia saying that i won 350,000 pounds please say is it truth or games

By: Haresh Jaiswal

Haresh Jaiswal — Sat, 03 Nov 2007 06:11:08 +0000

Myself Haresh E. Jaiswal, purchased a Nokia N-73 Music Edition Handset from Nokia Priority Dealer, Jalna on 20-07-2007, IMEI : 356406010680782

But within 10 days of purchase I’ve found several problems in that handset which I mentioned below.

1. While opening camera flap, it doesn’t start the camera and directly goes to settings menu.

2. While dialing a number from phone book it doesn’t dial the number

3. But if you restart the handset then it works fine for some hours, and same problem arise after 4 or 5 hours.

After seeing these problems I went to Nokia Priority Dealer, Jalna. And show him the problems I was facing, after seeing the problem he just format the handset and given back to me, but the problem remains same. Then the priority dealer told me to go to the Nokia Care, Jalna.

On 27-Aug-2007 I went to Nokia Care Jalna. And handover my handset to them, they told me that the handset should be sent to HCL Pune.

After 20 days on 15-Sep-2007 my handset came back, but the problem again remains same. Immediately on the spot I’d given back my handset to Nokia Care Jalna, and they sent my handset second time to HCL Pune.

After 8 days on 24-Sep-2007 my handset came back from Pune, but the problem again remains unsorted. Second day on 25-Sep-2007 I’d given my handset to Nokia Care, Jalna. This was the third time my handset is being sent to HCL Pune.

After one month on 25-Oct-2007, Nokia Care Jalna tell me that a replacement (swap) of ur handset is came to them, i went there to collect my phone, but it was not my phone, or it was not a new phone, and great joke is while i start that phone in front of the engineers working at nokia care jalna the handset shows ‘Hardware Failure’, i immediately given back the handset to them

Today more than 2 months are over but there is no reply from Nokia Care, Jalna as well as HCL Pune.

On 27-Aug-2007 I’d given my handset to Nokia Care, and today complete more than 2 months are over but I’m still not get my handset. during this time i’ve called so many persons of nokia, but there is no reply from them

By: hemant

hemant — Mon, 27 Aug 2007 06:02:39 +0000

Dear Sir,

My mobile phone was showing contact service so firstly I went to nokia care, which is situated in Ambedkar Road Ghaziabad, they said we can not repair it you have to go our head office which is in Noida sec – 2.
I have submitted my mobile (nokia 6300) for repairing (phone is showing contact service) on 28 July 2007 time 12:36 at nokia care center situated in Noida Sec – 2 UP. On that date the front desk executive gives me expected date of delivery was 01 Aug 2007 time 16:00.
When I go there they said it is require replacement and they don’t have stock. & Tell me to collect it after 7 days.
After 7 days when I call there they again tell the same story & post phoned the delivery for 3 to 4 days and it is going and going, now one month is over.
My set is lying with Nokia Care for more than a MONTH now DO you really want your customer to go for a legal help in this matter? I am very much irritated and would never recommend any of the Nokia products to anybody. I would rate this as the Poorest of the services that I had ever seen and most pathetic response to customer complaint. I assume that care line is meant for just saying Sorry to the customers and cannot help them in any regards. I would like to take this to media as well and would like to show the nation that what kind of services are given by so called world leader Nokia. (Anyways Media is also hungry about these kinds of issues).

I would seek an early response and quick action for this and I understand that you will appreciate my patience. Now I cannot withstand this anymore and would like to take serious action for this. ONE Month is good enough time for repairing/Replacing the set and if the set is not available in nokia care center it can be managed from any of the Dealers/distributors. I had never imagined this poor service from Nokia and if I get a chance I would definitely look to talk with your Customer Support Country Head. I hope I have made my points very clear and if I do not get a call from your and if this issue is not sorted out immediately, I am going to proceed with suitable action.

Regards
Hemant Bakshi

Jobsheet No. 1200190881
Customer Name Mr. Ravi
Address Sec – 6 Vaishali Ghaziabad
Phone No. 9868588748, 9999505094
Serial No. 356261010976874
Model 6300
Product code 0515596

Purchased from Reliance Digital
Shipra Mall Indirapuram
Ghaziabad UP

By: Faiyaz Vorajee

Faiyaz Vorajee — Thu, 23 Aug 2007 12:52:40 +0000

Saurav

The same thing happened with my case. I got my handset swapped by nokia but that is used piece. According to my converstaion with center manager nokia care they issue only refurbished piece in swapping case. If the situation of phone is that critical you should keep fighting with center manager nokia care.

-Faiyaz
http://www.indoushosting.com/

By: Faiyaz Vorajee

Faiyaz Vorajee — Thu, 23 Aug 2007 12:48:24 +0000

Sanjay

Please remember that Nokia phone support, email support and customer care ( repairing center ) have no relation in any matter with your issue. They all work independently. Keep fighting with any one of them.

-Faiyaz
http://www.indoushosting.com/

By: Saurav Thakur

Saurav Thakur — Thu, 23 Aug 2007 04:39:27 +0000

Dear Sir,

I have purchase nokia N-91 i in Jan/2007 from your authorized dealer from m-50 manglam laxmi nagar.Now there is some problem in my hand set, so I have given my set to your service centre(shop no-90 Bhagat Singh mkt. Gole Mkt) for repair they have also sent to Nokia H.O but they are unable to repair my hand set. They have committed me if we would be unable to repair your set than new set would be provided to you. but now they are giving me used set and that is in critical condition.

Please provide me new hand set as per your condition otherwise I will go in consumer court.

Kindly sort out the problem as soon as possible.
Thanks & Regards

Saurav Thakur
mob.9910354101
tel. 011-41523382-90

By: SANJAY KUMAR PRASAD

SANJAY KUMAR PRASAD — Mon, 20 Aug 2007 12:33:23 +0000

This is to inform you that I had given my N91 nokia phone to Jamnagar Nokia Care for repair on 21.07.2007 but till date that is 20.08.2007 I had not received my phone or any reply from your side ,

On calling on the phone you are neither receiving nor giving any feedback/ information .

This is really unfortunate to experience such a poor level of Customer service ,

The details of the job sheet is attached for your reference ,

Please take the matter on urgency and return my phone in a workable condition

I do not want to take the matter to the Consumer Forum

Early action is appreciable

My phone’s IMEI no: is 358847000776429 and the Job Sheet nO is 397434038/070721/41

By: Faiyaz Vorajee

Faiyaz Vorajee — Mon, 20 Aug 2007 11:36:02 +0000

Hey Amit, Don’t waste your time in finding CEO’s contact. I already have done so without any luck, This is their biggest negative point. Do one thing, Contact nokia care ( not by phone or email ) but local service station and explain them the issue and ask for help. Their phone and email support is rubbish.

Regards

Faiyaz
http://www.indoushosting.com/

By: Amit

Amit — Sat, 18 Aug 2007 15:12:31 +0000

Dear friends can anyone give me nokia’s head office, or CEOs’ email address?
I am frustrated with the kind of product & services they have provided. Its 4 mths and they have not given me a handset I had given at Nokia care center for repair. Please help me out!!!