Pissed off Nokia N73 user’s email to the CEO of Nokia

Stefan Constantinescu

Stefan Constantinescu (@WhatTheBit on Twitter) has loved technology since as far back as he can remember. It started with computers, but in the past few years his passion has turned to mobile devices. As a mobile phone enthusiast who lives and breathes devices that connect to the internet, he knows he is not alone with this radical fascination of all things wireless. He is strongly opinionated and enjoys a good debate so leave comments in his posts and he’ll get back to you! Stefan began blogging as a hobby in the fall of 2006 and joined IntoMobile in the summer of 2007. Later he got a job at Nokia in March 2008, but as of June 2009 he has rejoined the IntoMobile team. He is currently based out of Helsinki, Finland.

• Tommi Vilkamo

  Hmmm…. What is the actual problem? I updated my N73 using NSU.

  I don’t know if there are problems with NSU, but I know that people are working very hard to make it a success – and I think they have made good work so far. It might not be perfect yet, but I think it’s vastly better to have an incomplete system than not having one at all. Right?

  > emailed any of the team behind the official Nokia Series 60 Blogs for some assistance

  Actually, we S60.com bloggers don’t offer customer support. Of course, I try to help people who contact me directly, but it’s not actually my job. My job is in developing cool S60 apps, and I hope my blogging does not turn into time-consuming customer support, so that I can’t do my real work anymore…

  Anyways, let me look into this case.

• Stefan Constantinescu

  Thanks for checking out people’s problems. I agree that yes you shouldn’t be handling these issues, but you are as close a contact to Nokia as these people can find.

  On you’re blog you say you should get the customer service department to begin a conversation. I can’t agree more.

• D.K. SINGH

  Sir,
  THE ABOVE MOBILE SET BEEN LOST IN THE CITY AND COMPLAINT LODGED ON 02/12/2006(PANCHPOLI P.S.).
  NOW WE REQUEST TO LOCK THE RESPECTIVE IMEI NO: 351868/01/852642/10534580 AND ALSO SIM NO.IMMEDIATELY PLEASE.
  THANKING YOU,

  = D.K. SINGH.

  ADDRESS:
  EMPLOYEE : MAINTT. DEPTT;
  DINSHAWS DAIRY FOODS;
  BOREGAON ROAD;
  N A G P U R.

• Stefan Constantinescu

  Yea … D.K unless you make a comment that makes sense I’m going to have to remove any further posts you make.

• Daroga Mishra

  Hi friends…
  Like Jaydeep said even i ordered few mobiles as the mobile rates were very low.
  But since then i have not received any confirmation for my orders. Atleast some clarification should should be posted by the Nokia people regarding such fraud things happening under there name.

• Santhosh

  Hi,
  I too got a call from the same person. I feel that this is some kind of fraud. Please be aware of this and donot make any payments. Or else ask to person to do Cash on delivery, if the whole thing is true?.
  The details which i got is here below:
  Name of the person who contacted me – Mr. Ananda Lingaraja Kolakar
  Account Number – 0531000129830
  Bank – HDFC, Koramangala, Bangalore.
  Order No: 6079
  email- sales@nokiaonline.org
  These were the information given to me. Please be aware that the person may change few of the details given above.

• A K VERMA

  Dear Sir,

  I have lost my mobile Nokia 6680 set in transit. Please lock the set immediately No. of the set is 355664002755597.

  Please look into the matter.

  Regards

  A K VERMA
  58D, Rajesh Kumar Path,
  S K Puri, Patna

• kannan

  Kind attention: Mr Olli-Pekka Kallasvuo

  Good to note your recent report on growing mobile market and likelyhood of prizes dropping down.

  Best wishes for Nokia’s endeavours.

  A concern from your customer.

  Below mails for self explanatory.

  Seeking your help.

  Thanx

  Warm Regards

  kannan
  + 91 98410 69988
  Chennai – India.

  Original Message
  From: ar kannan
  To: es.service@nokia.com ; es.icomms@nokia.com
  Cc: mobile.business.apac@nokia.com
  Sent: Sunday, March 04, 2007 7:14 PM
  Subject: Re: A Concern

  Friends..

  Mails to Support.Services@nokia.com bounce back…

  No response from mobile.business.apac@nokia.com & local dealer in Cghennai, India info@univercell.in

  Mail below is self explanatory…

  Thanx

  kannan
  98410 69988

  Original Message
  From: ar kannan
  To: mobile.business.apac@nokia.com
  Sent: Tuesday, February 27, 2007 7:15 PM
  Subject: A Concern

  Friends,

  I am a Nokia man for more than 4 years…

  At present I have 2 Nokia ..1100 & 6070..earlier I had lovely 3610 which I have not opened for more than 3 years…
  I replaced it when the device was still working…1100 has been good for more than 6 months now…but 6070 ..
  just after 41 days since bought (Bill # P.TNG/27220 dt 5 Jan 2007of Univercell,T nagar,Chennai), 15 Feb 2007, it went sounddless – all other functions were okay except audio.
  Your dealer tried and fixed the same ststing loose contact…I hate to repair to brand new Nokia…again on 25 Feb 2007, it again gone mute…I left the phone behind at home and went out of station…all of sudden, on 26 Feb 2007..ring tone started…startling..isn’t it?
  Life is full of anxious moments, but I do not prefer to have such moments with my Nokia..The best way is that you replace with a different model with same features or more..

  Thanx..kannan

  This is sent this address…since mail to Support.Services@nokia.com bounced back…

• amit uppal

  Hi
  I have ur mobile n-91, imi no 358391000551938 . I purchase it on 6/6/06. From the 2nd month I m facing lots of problems. It get hang off, restart/reboot. Regularly. I give this handset to hcl serval times . the j no. is 1200152224, 1500205158, 1500170198, 1200145286, 1500216126………
  From ur side every time I got the response that your phone is ok but I face again n again the same problem . last to last time(richa) and last time nokia pepol(Mr kernee singh) promise me to swap this
  Phone to new phone but they break promise every time .now I get fed up of nokia phone
  And nokia people. Tell me why I purchase this phone for me or for nokia care. it comes to you 5 time now n-care is saying again it is ok if u got any problem we will swap this phone into new one. How can I trust it again and how many time I have to come to u more? Tell me why I take this faulty set. People purchase things for make their life easy but ur product make me in trouble
  Please help me swap my phone into new one.
  So, kindly do the needful.
  Your customer

  AMIT
  9811432341
  2/105 GEETA COLONEY
  DELHI-110031

• amit uppal

  Dear nokia care
  I have ur mobile n-91, imi no 358391000551938 . I purchase it on 6/6/06. From the 2nd month I m facing lots of problems. It get hang off, restart/reboot. Regularly. I give this handset to hcl serval times . the j no. is 1200152224, 1500205158, 1500170198, 1200145286, 1500216126………
  From ur side every time I got the response that your phone is ok but I face again n again the same problem . last to last time(richa) and last time nokia pepol(Mr kernee singh) promise me to swap this Phone to new phone but they break promise every time .now I get fed up of nokia phone And nokia people. Tell me why I purchase this phone for me or for nokia care. it comes to you 5 time now n-care is saying again it is ok if u got any problem we will swap this phone into new one. How can I trust it again and how many time I have to come to u more? Tell me why I take this faulty set. People purchase things for make their life easy but ur product make me in trouble.
  Every time I give the set to nokia and take bake with hope that this is ok this time and feed all my phone nos and click photos of my family and friends but every time I did not get same and wash it again and feed again and wash it and feed it I m doing it regular . now I don’t use any function of this set because I know again I have to wash it so what is the use to feed?????The reson of buying this set was its memory in which I can keep lots of audio, video songs messages and lots of thing that I cant do so tell me what is the use to buy of this much expensive set?????????
  i have purchase the set for rs 29000/ and this is the value that I m getting for my money .
  If I have paid Rs 29000 for the set I would expect that high quality
  service also.
  It is the high service standard of nokia?????
  Do coustomer need to go through all these pains after spanding hefty amount to buy nokia products?I m very much irritate and would not recommened any of the nokia product. It is very sad to state that I have to write you time and again and again about my complaint. I m fed up writing mail to you and do come to your place and do phone call and request you to help me to repair or swap my set which feel me that I did a big mistake to buy nokia sometimes I feel that I m begger who use to go at your door step and beg of my set
  Life is full of auxious moments but I don’t prefer to have such moment with my nokia .
  The some best ways are I m giving you
  1) that you give my mony back
  2) that replace with a different model with same feature or more
  still I m not asking for composition me
  try to understand my emotion and the mony that I had paid to buy the set
  I request you to do something urgent basis as I do not have any alternative set and my cell phone book is on in built memory card which I m not able to use
  I hope you will do needful as early as possible So, kindly do the needful.
  Your customer
  AMIT
  9811432341
  2/105 GEETA COLONEY
  DELHI-110031
  E mail– sooonuuu@yahoo.com

• arun krishnan

  hello guys,

  these things are happening to most of those guys whole bought the n series. i too had problem with my n 71. and they promised a replacement which they havnt done instead did some make up and give it back to me. i too am thinkin of goin to court so that they wont fool more people in the future.. please do lodge a complaint in consumer court. pls..

  no other person should be fed up with nokia any more or they shouldnt make these high end products which they dont know how to repair.

  thanking you all

  note: please lodge a complaint in consumer court pls..

  arun

• Parveen Kumar Deshwak

  Dear Sir/Madam,
  Please read my earlier mail to know all the status of nokia phone – 3250 with IMEI No.357933005924338
  I get the replacement of the phone on 23rd november 2006 with IMEI No.357933006929765.
  I used that phone without any problem for 3 months only.It again starting doing problem from march starting. I would like to tell you ceratin problems with the handset i am facing point wise :-
  1.) Headset problem (I was not able to hear call without loudspeaker)
  2.) It takes more than 5 minutes in sending a message.
  3.) Music Gallery was not opening (Refer below mail for the same,however it was not opening from the date of the replacement).
  4.) Games were also not opening.
  5.) Hangging problem in the phone.

  I gone to NOKIA CARE on 4thApril 2007 in SEC-2,NOIDA.They have given me Jobsheet no. 1200170533 and delivery time of the set given to me was 8th April 2007.I got a call from nokia care on 7th April that they will not be able to provide the set on 8th April due to sortage of components and extend the delivery time of set to 15th April.Here, i would like to appreciate the customer care service of noida centre which is far better than Janankpuri centre,coz they even bother to call me to let me know the status.

  I have taken follow up from nokia care on 16th april morning,i get to know that set is ok but its yet to come from reginoal office.Told me to call at 4:00Pm. I collect my set at 5:00Pm and i shocked to see that there is NO MUSIC GALLERY, NO GAMES. But i don’t want to submitt it again as i have lost much of my important calls and it hamper my work also.

  On 17th April,I got a call. when i recieve that call, there is no sound. I get to know that same problem occurs again which i mentioned in my problem no 1. I had to attend calls through loudspeaker in office, which is not at all acceptable in office premises. Now set is having problems which i would like to tell you point wise :-

  1.) Headset problem (I was not able to hear call without loudspeaker)

  2.) Music Gallery is not there in the set.

  3.) Games are not there in the set.
  These are the same problems which i write above. One more problem is there :-
  4.) Video Editor (Not able to insert video clips and sound clips)
  5.) Profiles not able to execute same ringtone which i used to save in a particular profile.
  I want to know that Is it the high service standard of nokia.
  Do coustomer need to go through all these pains after spanding hefty amount to buy nokia products? I am very much irritate and would not recommened any of the nokia product. Life is full of auxious moments but I don’t prefer to have such moment with my nokia .
  I request you to do something urgent basis as I do not have any alternative set and my cell phone book is on in built memory card which I m not able to use
  Please do me a favour by giving me a new 3250 Handset ASAP.
  Hope to get your +ve response soon on mail or at my cell 9899764038.

• Ganesh Raja

  Hi All

  I am facing the same issue as everyone is now facing. I bought 5200 in last week of december, and given twice for service for ringer issues. I am not able to find contact details ofhigher ups in Nokia Management.

  Please if anyone have it, share it with me.

  Ganesh
  9840330070
  ganeshraja28@vsnl.net

• Deepak.k.Madan

  To, Date: 06/07/07.
  The Manager,
  Nokia Customer Care,

  Respected Sir,
  We are very old customers of Nokia having purchased almost 12 + mobile hand sets from you since Idea cellular had started.

  Currently I have an E-62 – 1 G.Silver Nokia mobile phone having IMEI – 359743000054496. And I am not at all satisfied with the product. This mobile gets hanged and also has frequency problem. I had already sent the mobile for repairing purpose at your end for almost 5 times, but still this problem continues. When we were at your service center, quite a few people were having the same problem of E-62. So it’s not only me whose complaining.
  I have recently come to know that you have come out with a new mobile an E-65, which is good.
  So kindly replace this mobile with E-65. I am ready to pay the difference amount for the E-65 or kindly refund my money and take your mobile back.

  Thanking you,
  Yours faithfully,

  Mr. Deepak K.Madan.

• GAURAV MISHRA

  Dear Sir,
  This is to inform you about my problem which I am facing beacuse of your services…..There was some problem in my handset and I have given on 23rd June’07 and till date it is with you.The handset is NOKIA-3250 and I am also in customer service and I know the problem at your end but 24 Days have gone and it hasn’t been repaired till date…..what to say on this…..I was trusting NOKIA a lot and for the last 10 Years I am the customer of Nokia but for the last 24 days,Now I am very much irritated calling to your Customer care number and till date getting frustated….
  You just tell me-is a handset take 24 days for repair?????? If yes then why shouldn’t we take other company’s handset why so Nokia….

  MY JOBSHEET NUMBER-1200182690.
  I have given this handset on Nokia care,Sector-2,Noida,U.P.(India)

  I knw Nokia is a Big brand and a Reputed Company…..But some people sitting there are making it down day by day….

  Hope you understand it…..

  Thanks & Regards

  Gaurav Mishra
  9871707851

• Sagar Aggarwal

  Hi
  My name is sagar aggarwal. I purchased Nokia 6681 in April 06. In April 07 i took the annual meintainance contract(AMC) from nokia at the care centre which is located at A-78, Sector-2 Noida,(UP) 201301.
  On 3 june 07 i submitted my handset for repairing at the care centre which is located at A-78, Sector-2 Noida,(UP) 201301. as it was giving me battery backup problem. The mobile used to get switched off after 5- 10 minutes while talking.
  They told me that it will take 1 week to get repaired, they took the photocopy of the AMC card. and gave me the manual job sheet stating the problem,imei,and date of delivery of handset.
  I called in the service centre on 11 june and ask for the status of the handset they told me that it will take two more days, i went to the service centre in 14 june. there i was been asked to meet Mr. Kundan. I went to him and asked him for the status he told me that it will take maximum of 1 week more.
  I went there on 21 june again Mr. Kundan There said that it will take 1 more week and this time he game me his personal no. and said that before coming here i can ring him and ask for the status with him.
  I tried calling on that no. many time but he dint picked up the call.
  I again went there on 29th of june to get my handset but again i got the same reply this time he said that it is taking more time because it is the case of AMC. I told him that he should have told this to me before but he again appologise and said that within this week my handset will be ready. By this time in decided to complain about this.
  I called in the Nokia Care call centre on 011-30303838. there i logged the complaint and they told me that i will get the response within 24 hours which i dint got. I called in Nokia Cust. Care many time.
  On 4 july they commited me that ur handset will be ready on 10 july.
  I went there on 11 july and this time i was been asked to meet Mr Nishu Bhamras who is the floor manager Nokia Care (Noida Sector 2 centre).
  On asking why this is taking so much time he said that it is in the process….
  when i further asked him the reason he got irate and he said ” Log yahan par 2-2 mahine wait karte hai aapko to bas 1 mahine 10 din hue hai”
  NOW DO U THINK that the statement that he said was right?
  The Floor Manager at the Nokia Service centre need to understand what he is talking and what sense does it make.
  I asked Mr Nishu Bhamras to provide me with his Employ ID and give me the address of the head office where i can complain regarding the issue!
  to this he said we the people woking at the nokia centre dont have the employ ID No. and he told me there is no one above him here and nothing can be done.
  when i insisted that i want the employ Id
  he further said ” Jo karna hai kar lo, jahan complaint karne hai kar lo mera kuch nahi bigad paaoge”

  Now after getting this kindof reply i decided to file a suit against Nokia In the Consumer Court and decided to complain about the behaviour of the floor manager at the customer care no. I called in at the same no. 011-30303838 there i told them the whole episode and they insisted to give them some more time and they promise me that this time the issue will be resolved and they told me that they will write my feedback and forward it to the concerned person they also asked me write a written complaint at the nokia website and they told me that i will get the resolution within 24 hours. I did the same and in the mail i mentioned everything. But till now i havent recieved any reply.

  On 17 i called in again at the nokia care Helpline no. and they told me that the handset will be available on 20 july2007.
  Yesterday That is 21 july I went to the nokia care centre again. again i was been asked to meet Mr. Kundan. He said that they have sent the insurance claim at the insurance company there he said that it will take 15 more days thereafter they will repair my handset……..

  Now people Dont You think that this is really Frustating. The customer care people, the nokia care staff people are really nonsense…. they care damm about the Customers. They think that we are fool here who actually purchase there handset and waits for 2 months to get them repaired.this is relly Frustating.
  I mean Its been 50 days now and still its been in Progress of repairing……

  This is enoughing Now i have made my mind Within 2 days i will file a suit against Nokia in the consumer Court.

  Sagar aggarwal
  9971096969

• Sagar Aggarwal

  *********ADDED*********
  Job sheet no: 10198
  Imei no. :355660006964490
  Model no: nokia 6681

• Himanshu Shekhar

  This is to inform you that I had purchased a Nokia Mobile Model no 3230 Black from Hot Spots Retails Pvt Ltd, S-111, Sahara Mall, Gurgaon, Haryana-122001 on 08/04/2007 vide invoice no 112100124, Customer Id no 1120900954 at a cash price for Rs 8200.
  After a month of usage, it started giving me trouble as the power used to go off very frequently esp while talking. I have reported this complaint thrice at Nokia Care centre, Sheetla WII service, Opp Plaza Solitaire old Delhi road, Gurgaon, Haryana. The details are as follows:
  Date Job Sheet no No of days mobile detained
  16th May 07 026434038/070516/35 7
  17th July 026434038/070717/139 Given to me in 15 min.
  18th July 026434038/070718/171 12 days( delivered on 30th July).

  Besides this my colleague Mr Ravi Shankar also called up your customer Care no on 18th July and had discussion with Ms Yogita on 17th July vide complaint no 2-26TW5H &Ms Aparna Devi in the same regard vide complaint no- 2-26UZ03 on 18th July. While both of them assured us about the rectification of the problem since they will be keeping the mobile in special care unit, but despite all this, my problem has not been sorted out yet.
  To add to my problem whenever the mobile has been sent to Nokia Care, all my stored data vanishes & I am left with no option from your side to help myself with some other set for those seven or twelve days, while my current set is under your observation. My Mobile has started giving me the same problem once again. I would request some body to look and rectify my problem once and for all or replace the set, else I will be left with no option but to go in for legal recourse.

  Warm Regards,
  Himanshu Shekhar Date: 8th Aug 2008.
  Mobile- 989 989 3021.
  E mail- hshekharcombev@apac.ko.com
  

• Faiyaz Vorajee

  Hello, Can someone please provide me the email address or contact number of nokia complain department. I’ve been facing issue wity my handset NOKIA E50 for last 5 months and I’ve tried all the possible ways to contact nokia support without any luck.

  Very poor and bad customer service they have

• Desai Vijay Nanubhai

  Battery BL 5C Serial No 0670400382066 is this Battery is effected

• Desai Vijay Nanubhai

  HI I have Nokia BatteryBL 5C And Serial No 0670400382066 please suggest whatto do is this Battery isEffected Thanks and opinion

• Amit

  Dear friends can anyone give me nokia’s head office, or CEOs’ email address?
  I am frustrated with the kind of product & services they have provided. Its 4 mths and they have not given me a handset I had given at Nokia care center for repair. Please help me out!!!

• SANJAY KUMAR PRASAD

  This is to inform you that I had given my N91 nokia phone to Jamnagar Nokia Care for repair on 21.07.2007 but till date that is 20.08.2007 I had not received my phone or any reply from your side ,

  On calling on the phone you are neither receiving nor giving any feedback/ information .

  This is really unfortunate to experience such a poor level of Customer service ,

  The details of the job sheet is attached for your reference ,

  Please take the matter on urgency and return my phone in a workable condition

  I do not want to take the matter to the Consumer Forum

  Early action is appreciable

  My phone’s IMEI no: is 358847000776429 and the Job Sheet nO is 397434038/070721/41

• Saurav Thakur

  Dear Sir,

  I have purchase nokia N-91 i in Jan/2007 from your authorized dealer from m-50 manglam laxmi nagar.Now there is some problem in my hand set, so I have given my set to your service centre(shop no-90 Bhagat Singh mkt. Gole Mkt) for repair they have also sent to Nokia H.O but they are unable to repair my hand set. They have committed me if we would be unable to repair your set than new set would be provided to you. but now they are giving me used set and that is in critical condition.

  Please provide me new hand set as per your condition otherwise I will go in consumer court.

  Kindly sort out the problem as soon as possible.
  Thanks & Regards

  Saurav Thakur
  mob.9910354101
  tel. 011-41523382-90

• hemant

  Dear Sir,

  My mobile phone was showing contact service so firstly I went to nokia care, which is situated in Ambedkar Road Ghaziabad, they said we can not repair it you have to go our head office which is in Noida sec – 2.
  I have submitted my mobile (nokia 6300) for repairing (phone is showing contact service) on 28 July 2007 time 12:36 at nokia care center situated in Noida Sec – 2 UP. On that date the front desk executive gives me expected date of delivery was 01 Aug 2007 time 16:00.
  When I go there they said it is require replacement and they don’t have stock. & Tell me to collect it after 7 days.
  After 7 days when I call there they again tell the same story & post phoned the delivery for 3 to 4 days and it is going and going, now one month is over.
  My set is lying with Nokia Care for more than a MONTH now DO you really want your customer to go for a legal help in this matter? I am very much irritated and would never recommend any of the Nokia products to anybody. I would rate this as the Poorest of the services that I had ever seen and most pathetic response to customer complaint. I assume that care line is meant for just saying Sorry to the customers and cannot help them in any regards. I would like to take this to media as well and would like to show the nation that what kind of services are given by so called world leader Nokia. (Anyways Media is also hungry about these kinds of issues).

  I would seek an early response and quick action for this and I understand that you will appreciate my patience. Now I cannot withstand this anymore and would like to take serious action for this. ONE Month is good enough time for repairing/Replacing the set and if the set is not available in nokia care center it can be managed from any of the Dealers/distributors. I had never imagined this poor service from Nokia and if I get a chance I would definitely look to talk with your Customer Support Country Head. I hope I have made my points very clear and if I do not get a call from your and if this issue is not sorted out immediately, I am going to proceed with suitable action.

  Regards
  Hemant Bakshi

  Jobsheet No. 1200190881
  Customer Name Mr. Ravi
  Address Sec – 6 Vaishali Ghaziabad
  Phone No. 9868588748, 9999505094
  Serial No. 356261010976874
  Model 6300
  Product code 0515596

  Purchased from Reliance Digital
  Shipra Mall Indirapuram
  Ghaziabad UP

• Haresh Jaiswal

  Myself Haresh E. Jaiswal, purchased a Nokia N-73 Music Edition Handset from Nokia Priority Dealer, Jalna on 20-07-2007, IMEI : 356406010680782

  But within 10 days of purchase I’ve found several problems in that handset which I mentioned below.

  1. While opening camera flap, it doesn’t start the camera and directly goes to settings menu.

  2. While dialing a number from phone book it doesn’t dial the number

  3. But if you restart the handset then it works fine for some hours, and same problem arise after 4 or 5 hours.

  After seeing these problems I went to Nokia Priority Dealer, Jalna. And show him the problems I was facing, after seeing the problem he just format the handset and given back to me, but the problem remains same. Then the priority dealer told me to go to the Nokia Care, Jalna.

  On 27-Aug-2007 I went to Nokia Care Jalna. And handover my handset to them, they told me that the handset should be sent to HCL Pune.

  After 20 days on 15-Sep-2007 my handset came back, but the problem again remains same. Immediately on the spot I’d given back my handset to Nokia Care Jalna, and they sent my handset second time to HCL Pune.

  After 8 days on 24-Sep-2007 my handset came back from Pune, but the problem again remains unsorted. Second day on 25-Sep-2007 I’d given my handset to Nokia Care, Jalna. This was the third time my handset is being sent to HCL Pune.

  After one month on 25-Oct-2007, Nokia Care Jalna tell me that a replacement (swap) of ur handset is came to them, i went there to collect my phone, but it was not my phone, or it was not a new phone, and great joke is while i start that phone in front of the engineers working at nokia care jalna the handset shows ‘Hardware Failure’, i immediately given back the handset to them

  Today more than 2 months are over but there is no reply from Nokia Care, Jalna as well as HCL Pune.

  On 27-Aug-2007 I’d given my handset to Nokia Care, and today complete more than 2 months are over but I’m still not get my handset. during this time i’ve called so many persons of nokia, but there is no reply from them

• nizar

  I recived an e-mail two times mentioned that i won 800,000 pounds in the uk then I received e-mail from nokia saying that i won 350,000 pounds please say is it truth or games

• mi5trooper

  you are lucky u can still have a chance to download ROM to flash your phone. I don’t even have that opportunity. I own a 6230, the software must have “spoilt” by the sync action. I have not able to save contact into the phone memory. the memory status showing that the phone memory is 60% full, but i cannot find a single contact (i have delete all contact). the work around way is to use only SIM contact. I am pretty sure this issue is a software issue and can be easily resolve via a ROM re-flash. but there isn’t one in the market. the only choice is to pay a large sum of $$ to rc to reflash. sigh….

• Irfan Waseem

  Hello Sir,

  I have bought a nokia mobile model no is 1208, Chennai Made (Made in India). I m facing a problem in mobile, while using go to option the mobile automatically getting re-start.

  I am looking for a solution from customer care, but i m not having email ID. If anybody having NOKIA complaint dept email id, please send to me.

  Expection co-operation.

• Chanchal

  Hello Sir,
  I bought N73 Music Edition in september2007.
  For three months i was fine but form last december i am facing the problemm of switch off.
  When Call comes it got switched off.When i received the call it got switched off.when unlock the cell it got switched off.It is getting switched off at any time.
  Five times i have given my phone at nokia care…but still it didnt get repair.
  All the time nokia care people are just formatting the software and returning me back.
  first they were telling there is virus when i told them that i am not using my memory card,not connecting to internet,not using bluetooth also then from where virus comes.
  So now they are telling i dont know what is the problem with this.And they returned me phone back.
  last week on 2nd may i called to NOKIA HELP CARE they asked me to submit the phone again at nokia care and give me the job sheet number we will take care of that.
  But those people also didnt do any thing.
  on 10th May when i went nokia care(BTM Layout),they told me your phone got repair you can collect it,i collected my phone but after one day again i am facing the same problem.
  And if i am calling to NOKIA HELP CARE people they were saying we dont have any update regarding this job sheet number,and complaint number(what got generated when fifth time i submitted my phone at nokia care and after that i called to NOKIA HELP CARE).
  Today morning 12th May when i called to NOKIA HELP CARE they are again asking me to submit the phone at nokia care.
  I am just roaming around nokia cares since last five months.

  Now let me know what should i do?
  how many times i need to submit my phone at nokia care?

  Thanks in advance.

  With Regards,
  Chanchal

• piyuesh

  hello sir,
  I bought N73 Music Edition in 22nd july 2008.
  But sir with in a week it will give me problem.
  It’s battery does not recharging and i had saw
  it to local nokia care two times but they are
  unable to rectify it and 15 days ago they send it to
  chandigarh for repairing but still i will not get it.
  sir, i want to replace it.
  please help me
  Thanks in advance.

  With Regards,

  PIYUESH

• satish

  MY N-70 CELL WITHIN WARRANTY IS GIVING PROB OF DOTS , LINES AND ALSTLY SCREEN TURNING MLKY WHITE , THUS NOT ABLE TO ACCESS ANY FEATURES OF THE CELL. ALL EFFORTS ARE IN VAIN TO GET SERVICES AND IM IN DOUBT WHERTHER THE NOKIA CARE CENTERS ARE TO BE BELIEVED OR NOT. ITS MORE OF TIME LAPSING TECHNIQUES BY A COMPNAY LIKE NOKIA LEAVING THE CUSTOMER ON ITS OWN HIGH N DRY. VERY MUCH REGRET TO NOTE THE STAND OS NOT DELGHTING THE CUSTOMERS EVEN THE PROB IS GENUINE.
  SATISH, HUBLI-KARNATAKA-INIDA

• christian

  hello sir…..
  I bought my Nokia 3500 imei 357686017328480 at this january 2008, and than at october 2008 my nokia 3500 having trouble (camera cant turn on). So I have given my cellphone to Nokia Care Centre at Dr.Setiabudi 29 Bandung 40131 Indonesia +62-22 2041373 to be repair. The problem is until this desember was four times my cellphone to be repair at that Nokia Care Centre and didnt finished…
  may be my cellphone cant be fixed anymore…so if Nokia Care, please replace my cellphone with the new one….
  please dont repair…..repair…..repair…..repair….repair…….until warranty expired……

• carolina medina

  Dear All,
  I had the misfortune of purchasing a Nokia N73 in Italy – I am Italian – in October 2007; after one week I had already problems of misfunctioning and in the last 4 months my cell has been in assistance more than 10 times..Last time Nokia Care Italy finally decided to replace the inner matrix of the cell, however the same problem is still there! And there is NO ASSISTANCE at all for me. I feel extremely disappointed and a big corporation like Nokia has a behaviour that is intollerable. Can I have a person to talk to in Finland? Do you have at least in the Nokia Headquarters in Finland a customer care department? Thank you.

• Arun Sharma

  Please get attention to this blog its very serious matter, if you take it seriously then,
  I have visited nokia care of Noida branch which is near by Inidan Oil building, I have spoken one of the customer care officer, I told him my concern which is I’m getting problem Nokia N73 Handset’s keypad let me expain you my problem in term of technical that is not so much difficult to rectify in 1 hour, that person told me that it will get rectify within 4 days then I aproach to the manager over there she said that we dont have keypad in our stock so thats why it will take some time to solve the problem, you just tell me if you dont have stock of latest handset then why is the meaning of Noikia care….its just a bullshit man.
  Ph 9910915458

• Amit Kamkhalia

  I gave my Nokia 5200 to Borivali Care Centre,on 28/29 Dec 08, for software update, instead they changed my display, on complaining about it,my display was restored, and software updated(Rs250)but very soon, I found Outgoing audio and the Wires joining two sliders(Strip)damaged and got my strip repaired (Rs 650)but not mike as I had headphones as alternative,recently headphones have stopped being detected by the phone rendering it impaired to outgoing audio,that i went back to nokia care to change mike,mike was changed on 19th but next day again it stopped working,again I gave my phone back to Nokia Care,I recieved it yesterday on 23rd june,but today again mike stopped working,while changing my sim card to other phone ,I felt something unusual in my Battery compartment, When i checked the IMEI number on Battery compartment with that shown on software(*#06#) both were different, obviously my hardware have been tampered with, now ur care guys refuse to acknowledge their mistake,on calling ur call centre,i found them very helpless to provide me any solution to this mess ,WE IN INDIA BUY NOKIA PHONES AT HEFTY PRICE ONLY WITH AN IMPRESSION THAT OTHER COMPANIES DONT GIVE AFTER SALES LIKE NOKIA,If this is what we get as After sales support then why buy NOKIA Phone??If in the name of After sales u r cheating customers in hardware!!!!!!!!Now tell me how can I get my original phone back? and how would you compensate for all the unnecessary exps that i had to make for some IMPOSED repairs that i had to go thru?My details are below,I need reply in a week(7 Days) time or as sooner as u can ,else I shall consider WEB based complaint Support equally useless as ur stores and callcentre,
  1.Why is my IMEI number different?
  2.Why was my hardware tampered when I gave my phone for Software update?
  3.How will I get back my original Phone?OR will I ever get it back?

• Mohit Thareja

  Mohit from karnal, Haryana. I have Nokia E51 purchased on 5th Sept 08. after 10 months Its key ’4′ started behaving in unusual pattern
  & eventually stopped working. When went to Nokia Care they alsways asked for a week’s time to return phone which I always insisted to
  reduce this time as i never had an alternative phone to use. This happened twice. Now, thnaks to their usual delaying habits after the
  warranty, when 2 more keys – Ok key & home key have stopped working I went to them on 19th Oct & they completely refused to take my phone.
  I dont know due to which reason as if its their own shop & they are owners of Nokia. Its disgusting the way they behaved with me & my wife.
  I felt so helpless but at the same time decided to write complaint every where about yout Karnal nokia Care branch. Request you to take action
  in building culture in your Nokia cares’ that customer is King & time never remain same – They way other phones are coming in market Nokia
  soon will loose its market share. Very rightly said We purchase Nokia for its After service but if we wont get that then whats the difference
  between you & any other brand.

• Deepak shrimali

  I am a customer of Nokia India. I bought a Nokia E 72 handset on 21 March 2010.
  After few months there is continuous problems with the handset, several times it has been formatted by Nokia Care centers.

  The IMEI no of handset is: “355239036837370”

  Store ID: 212_433527

  Date of Purchase of handset: 21/3/2010

  Nokia Care Protect package, Registration no: 30682000790413. Date: 12/03/2011, Warranty Ref No: GLBINY510844832

  IMEI of swapped handset: 355239033654992

  Current reference no of complaint job sheet: 212433527/110331/27 ; Date: 31/March

  Case History

  From 10th January 2011, the handset is encountering continuous problems like low battery, keypad not working properly, it hangs on, phone book not responding etc.
  I gave the handset on repair to Nokia care, the guys said it is not repairable here in Udaipur and will go to Delhi.
  It took 25 days to get handset back, and I was unaware that Nokia provides a loaner handset and no one from service centre told me that.

  When I got my handset back on 5 February 2011, the problems still prevailed and I gave it back to Nokia care. This time it took 15 more days
  To get back the set. I got a swap in third week of March 2011, after using the swap for 1 week, there were some issues of Board related errors.
  I gave back the swap on 31 march.
  Now it has been 13 days I do not have a handset I bought for RS. 18,500/- and I have a mismanaged life because of this device issues from past 3 months now.

  I am facing severe issues on my business front from January 2011. Some times I lost all my contracts, meetings, emails and so on and on and on.
  Nokia says “SUCCESS DOES NOT NEEDS A DESK”-IF YOU KEEP OUR DEVICE WITH YOU FOR 3 MONTHS, SUCCESS WILL NOT WAIT FOR US, AND FAILURES SURROUNDS YOU.

  The Nokia care centre is hopeless and helpless. It is RAMA Telecom, Udaipur (Rajasthan).

  I request you to kindly provide me with a brand new NOKIA E 72 handset as soon as possible. I am very much frustrated with the delay and problems in relation to this handset has become intolerable for me.

  Please look into the matter as soon as possible for you, I do not want someone else’s used handsets for a swap deal with your company. I need my original handset or a brand new handset.

  Deepak Shrimali
  Contact me on: +919413954884

• Ramanjaneyulu S

  I PURCHASED NOKIA C2-03,6 TH AUG 2011, WITH IN TWO DAYS TOUCH NOT WORKING, AFTER THAT I SUBMITTED TO NOKIA CARE AT KUKAT PALLY, THEY NOT REPAIRED&IRRESPONSIBLE. IT IS TILL PENDING AS ON DATE

• Sivalingam

  sir i recd mail from nokia promotion council -uk , the mess  ur are selected for award, the award is 100000britian pound, two laptops, two cell phones,  one  person called me the parcel is in mumbai airport to clear this send  money ,give icici a/c also  this  is true, pls clear me. or they r using nokia wrongly

• Dr.Devinder pal singh sehgal

  I would like to share few words with CEO of Nokia regarding my innovative kites