Wicom extends IP-contact centre and telephony to new devices and applications

Wicom CSS offers the functions of a PBX, mobile PBX and contact center as a centrally managed system, replacing all traditional telephone systems. The software allows enterprise communications to be integrated into everyday business applications such Microsoft (NSDQ: MSFT) Office Outlook software and CRM systems.

"Fixed-line and mobile phones, e-mail and other communications tools have traditionally been seen as separate silos requiring their own proprietary hardware, software and terminals. Wicom software integrates these diverse communications channels with everyday business tools. Contact center and enterprise telephony are becoming one IT application among others, which enables employees and services to be accessible irrespective of time, place and communications channel," said Jouni Purontaus, Founder and CTO, Wicom Communications.

Wicom CSS 5.5 is fully compatible with the Nokia (NYSE: NOK) S60 and Series 80 mobile operating systems, allowing Nokia smart phones to be incorporated with the Wicom solution. Wicom Smartphone Suite (SPS) software client provides mobile access to Wicom CSS corporate voice services such as directory information, availability management, contact center queues, call recording and least-cost routing. Wicom CSS 5.5 also supports Voice over WLAN calls on compatible handsets, which reduces corporate mobile costs even further. Wicom is a member of Forum Nokia Pro and Enterprise Zone partner programs.

Source: Mobile Europe

This is beyond me, corporate stuff. I setup an Asterisk PBX system once; never again.