Comments on: J.D. Power: T-mobile USA Best In Wireless Customer Satisfaction http://www.intomobile.com/2007/04/19/jd-power-t-mobile-usa-best-in-wireless-customer-satisfaction.html Cell Phone News, Information, and Analysis Mon, 23 Nov 2009 01:15:05 -0600 http://wordpress.org/?v=abc hourly 1 By: Rob http://www.intomobile.com/2007/04/19/jd-power-t-mobile-usa-best-in-wireless-customer-satisfaction.html/comment-page-1/#comment-221055 Rob Mon, 19 May 2008 01:47:23 +0000 http://www.intomobile.com/2007/04/19/jd-power-t-mobile-usa-best-in-wireless-customer-satisfaction.html#comment-221055 I paid 300 USD for a T-mobile phone the wing, T-mobile said I have a warrantee on it, the phone started slowing down, and the memory drains easily. I call and ask if I could exchange my phone for a new one, t-mobile CSR says "sure, there will be a ten dollar charge and we will swap out your old one with a new one" As stoked as I was to receive my new Wing, it came in the mail, opened it used it for a month my screen cracked. Out of nowhere, there was no physical damage at all to the screen. So I call t-mobile once again and explain my situation, (CSR) “sorry warranty doesn’t cover that, you broke the screen." As mad as I was I wanted to speak to a CSR supervisor, she explained to me how I caused the damage, I explained to her that this was due to faulty hardware. She refused to exchange my phone again, so I purchased a 30 USD screen and replaced it myself voiding my warranty, in the process I figured out that the screen was faulty because T-Mobile uses refurbished parts to redistribute phones that are covered by warranty. So I guess J.D power can rate t-mobile the best, other than good prices on minutes, the company is a joke , how could you run a business with such fraud. “GIVE ME USED PARTS AND PUT A PHONE TOGETHER, IF IT BREAKS A MONTH LATER, YOU’RE SHIT OUT OF LUCK SORRY. T-mobile lacks; quality in phones, and warranty, yeah people do take advantage of warranty, but don’t punish the hard working people who really do have problems with their phones. I paid 300 USD for a T-mobile phone the wing, T-mobile said I have a warrantee on it, the phone started slowing down, and the memory drains easily. I call and ask if I could exchange my phone for a new one, t-mobile CSR says “sure, there will be a ten dollar charge and we will swap out your old one with a new one” As stoked as I was to receive my new Wing, it came in the mail, opened it used it for a month my screen cracked. Out of nowhere, there was no physical damage at all to the screen. So I call t-mobile once again and explain my situation, (CSR) “sorry warranty doesn’t cover that, you broke the screen.” As mad as I was I wanted to speak to a CSR supervisor, she explained to me how I caused the damage, I explained to her that this was due to faulty hardware. She refused to exchange my phone again, so I purchased a 30 USD screen and replaced it myself voiding my warranty, in the process I figured out that the screen was faulty because T-Mobile uses refurbished parts to redistribute phones that are covered by warranty. So I guess J.D power can rate t-mobile the best, other than good prices on minutes, the company is a joke , how could you run a business with such fraud.

“GIVE ME USED PARTS AND PUT A PHONE TOGETHER, IF IT BREAKS A MONTH LATER, YOU’RE SHIT OUT OF LUCK SORRY.

T-mobile lacks; quality in phones, and warranty, yeah people do take advantage of warranty, but don’t punish the hard working people who really do have problems with their phones.

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