Alltel to provide customers with Daily Web access option
By Dusan Belic on Wednesday, May 2nd, 2007 at 3:49 AM PST In Alltel, Announcements, Partnerships
Alltel Wireless and Motricity announced a new deal, offering customers the ability to purchase a “Day Pass” — allowing access to the Internet via their phone on a daily basis.
The new Day Pass option provides customers 24 hours of access to Internet-based content via Alltel’s Axcess Web service. Alltel customers with Web-capable handsets now have free and immediate access to a “basic” level of Axcess Web service, which provides teaser information (snapshots of news, sports and weather). Of course, Alltel bundled mobile content store with the new offering, giving users an ability to shop directly from their phones for ringbacks, ringtones and wallpaper, without any type of subscription or Day Pass required.
Customers wishing to utilize “premium” Axcess Web content on a trial or per-use basis, can purchase the Day Pass for $1.49 and receive 24-hour access to expanded content including games, news and sports information.
I think Alltel should ask customers if they want Axcess when they sign up for service instead of scamming their customers to downloading things and charging monthly subcriptions that they can’t get help on to cancell. I have tried to get help from Alltel for 4 months and now I’m getting angry that I’m joining blogs and making my comments just to be heard. It sounds to be a common problem. I thought Alltel would be better than that.
I have tried calling customer service many times. I tried following the steps to cancel on the cell phone but I continue to get charged.