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eWeek interviewed RIM CEO, Jim Balsillie who used the opportunity to assure BlackBerry addicts that the company had learned its lesson during last month’s email outage and that a similar things won’t strike again in the future. According to him, the improbable combination of events, which included the failure of a minor software upgrade to a caching subsystem, the failure of the failover system and the subsequent overloading of a second system has been fixed. “It was a process error that we had that’s been fixed. It shouldn’t have happened, and it won’t happen again,” Balsillie said. “It wasn’t a corruption of any form of the infrastructure, and that’s very important.”
Furthermore, Balsillie took full responsibility, but also noted that it’s the responsibility of an enterprise to make sure they have continuity plans for times when important communications paths are out of order. “We had literally hundreds of our top customers on open bridges with ongoing collaboration and communications. So those that were affected had ongoing communications,” he said about RIM’s support efforts.
Here’s the link to the whole interview.
About The Author
Dusan Belic
Dusan has been using smartphones since their introduction and is now following the latest trends in the industry. The "convergence" is what he's most excited about, and writing about it is the next logical thing to do. He thinks that using a smartphone is what everyone who cares about their time should do. In addition to his interests in mobile phones, Dusan also loves to experiment with the latest web and mobile 2.0 services. The idea of accessing and managing your information from any device no matter where you are simply amazes him. Whether it's an online to-do list, note taking service or a video sharing social network, he's there to try it out. He admits though, he's still searching for the ultimate web-based organizational tool, which "sings" perfectly with the mobile PIM application. Dusan used to run SymbianWatch.com which later became part of IntoMobile. He lives in Serbia, South-East Europe, from where he edits the site on a daily basis.
