My billing is all online anyway and they used to let me go a month or two over my due date then pay the bulk. I never ‘failed’ to pay what I owed. Now that Virgin owns Helio…the DAY your bill is due guess what? Phone calls and emails and phone calls and email and phone calls and emails and phone calls and email telling you that you “have this great opportunity to pay your bill right now for free!”

I finally emailed them asking them to knock off the emails and calls. I blocked their number so the chick from across the country would stop bugging me.

How much do I owe? $56.

How did they respond? They shut my phone off. BTW I just purchased the Ocean 2 ($149) got a new 2 year contract during the call and the guy selling me the phone tells me not to worry about paying what I owe now on the phone and that I can pay that next month when the bill is “actually due”.

Virgin Helio SUCKS ASS! They do not care about you as they used to. They care about money like any corporation. They also don’t care about giving you lead time to pay your bills even though you may travel and count on lead times and use those days or weeks after your bill is due to make a larger and complete payment. They just dont understand or care and that is why I chose to use the words SUCKS ASS because they do.

What I wont do is say associate them with words like SHITTY or ASS CLOWNS or IDIOTS or FUCKHEADS. We already know that.

fuck helio. big ass suckage for them.

and wtf happened to all the american fucking representatives, are they all indian now?? im not racist but i cant understand a fucking word they said, and there rude as fuck.
like 2 years ago, they were all cool and shit…

GOD I HATE this shit

kinda makes sense, no?

P.S. there service sucks!

Helio will be history within a year..they even screwed their own retailers over, and one of the largest Helio retailers on the West Coast recently dumped them on their asses.

Since they seem to have abandoned the constant TV commercial approach and laid off most of their US workforce to outsourcing “customer service” reps who couldn’t buy a clue, how could they possibly think they will survive?

Helio sucks…
Customer service sucks too, I can’t understand a damn thing Helio reps are saying when I call about overcharged bills and questions. Dude can you like hire someone who speaks english as a first language please! Not second. So talking to them is a complete waste of time and anger for me. So I have the 500 minute plan which equals to 65 a month… so they say… but lately my bills every month keep getting higher to 125..to 200+ WTF and it is all from Service charge! Not me overusing my minutes. This is so ridiculous.

HELIO you’re going down!

People lie and misinform! T-Mobile dose it. Verizon dose it! ATT dose it!

Micah, you’re an idiot. What company would give you three months of free service?

David, stop breaking and loosing things. You’re an idiot.

fuckhelio, ha ha ha… oh wow.

Sherri, you canceled while you were in contract. Retard. What did you expect? A cancellation lolipop?

Helio Hater, try going outside… to a store. Oh wow… crazy.

April May, you’re a klutz. It’s not helio’s fault you don’t know how to care for your shit.

DA DON, if you’re going to attack someone’s intelligence, maybe you should do so while being grammatically correct.

Chris, how do you mistakenly order something online? “OOPS! DIDN’T MEAN TO SUBMIT MY CREDIT INFORMATION!” It’s idiots like you that send cash to the king of Zanzibar in hopes he’ll send you his riches as gratitude.

peter, don’t sign-up for something you’re not going to want. RESEARCH. moron.

Mellee, see my comment to Peter. Idiot.

Finally, all of the major telecom companies do shit like this and Verizon and AT&T have just as piss poor customer service. You won’t need to communicate with customer service though, as long as you’re not an idiot.

I signed up and the helio representative told me i would recieve 3 months of free service for compensation for cancelling my t-mobile account early… BIG MISTAKE they never freaking gave it to me. I went back to get my second bill payed (you need to pay the first one because it is pro-rated) and they told me to come after i paid the second months bill. So i paid the second months bill and came back to get the third month paid and they closed the store down in the mall -_- so i called customer service and polite as they were, they sucked at being helpful. So basically i just got screwed and tricked into a 2 year agreement with no compensation for switching to helio.

Here’s mine.

First nightmare:: I purchase a helio hero when I first activated my account (5/06) and it seemed to have been working fine. However, the earpiece was damaged a couple months later and I told them and they said they would send me another earpiece. About a week later, I receive a brand new cell phone. I was confused as to what happened and then I called. They told me to simply exchange the busted earpiece with the brand new earpiece and return the brand new phone back to helio.. I was like… uuhhh sure. SO I did. I switched the earpiece with the busted one and sent the brand new helio phone back to them. However, AND PLEASE DO NOT EVER FORGET TO DO THIS!!!!!*** I forgot to write down the tracking number for the package I sent to helio. Several days later, I called helio and they told me they never received a package. I told them that I had sent it via return fed-ex and that they should have received it. They claimed to have never received it and charged my account for $200.00 I was really upset. I was not sure what my options were. I dug into the trash to look for the invoice, I tried calling fed-ex for the confirmation number, and it wasnt until about a week of trying to sort everything out, that fed-ex was able to track down the confirmation number if I told them where it was sent, where it was going and an approximate date. So, I called the phone number that was linked to the package that I received, and that number was disconnected. I called another member care specialist and asked if they had another address/ phone number to where the phones are usually sent. He said that the information that I had [the incorrect information] was the information that he had. So, on one last desperate attempt, I called fed-ex and gave them the exact place where I dropped off the fed-ex box and an approximate date, and a list of 4 different helio associated addresses, and I was able to find my package! According to fed-ex, helio received it 3 days after I had sent it out. Fed-ex was very helpful and I was extremely satisfied. So then I take the confirmation number and call helio back. they credit my account and everything is nice and cheery… for now..

second nightmare:: I lost my USB data cable for the helio hero and I was never able to receive a replacement. Helio told me that I had to go on the online website to purchase one. I couldnt find one, so I wrote an email. The email people told me I had to call customer service and order one. What the hell?!? Long story short, I was never able to purchase a new usb data cable… so here is some advice to new helions… NEVER LOSE YOUR DATA CABLE FOR HELIO PHONES.. UNLESS ITS A SAMSUNG, IT WILL NEVER BE REPLACED!!!

Third nightmare:: the straw that broke the camel’s back:: So, I was able to get a sweet deal on a helio ocean on ebay, however it did not come with a USB data cable. So, I call helio and ask if I can get a replacement usb data cable for the helio ocean (after already having problems with the helio hero) and they suggest going to the online store or calling the customer service number. So, I do both. There are brief descriptions about the data cables, however they are not listed as for sale. I call the member services number and ask if they have any. A man who could barely speak english tries to look for a data cable. I spent about a good 10-15 minutes explaining to him what a USB data cable is because he didnt know. The conversation pretty much ended with a “Im sorry sir but we dont have any of those.” So, I am pretty upset at this point and I wanted to speak to a manager. The rep was persistent in trying to help me, by offering to call different places around my area that may sell the helio ocean usb data cable. SO, I figured, knowing that this guy is more than likely outsourced to india or the phillipines, his manager would probably get him into big trouble if he didnt do everything he could before bothering him.. SO I skeptically agreed. We called 13 different local cell phone stores that carry helio accessories and none of them carried the data cable. I was really upset and I asked him to speak with his manager and he said he would be right back. When he gets back to the phone, he suggests that there might be some in another department and transfers me over. At this point, I am sort of relieved… I am transferred to the technical support line and I speak to a guy who appears to be an american. He seems cool but he had no idea why I was transferred to him. I was pretty upset. He told me that he thought it was strange that the USB cables werent regularly sold on the site or through the phone. After a pleasant conversation with him, he suggests that I should give the helio retail store (The official one, I happen to live in san diego and there is one here) a call and see if they had one. I believed that given my prior circumstances, I could almost 100% guarantee that they wouldnt have one. I mean, if it wasnt in the computer system on the member support phone number or at the online store, how were they going to have it at the helio store? So, I look for a number and I call it. The number for my local official helio retail store (I say official because I dont want to confuse people with vendors who carry helio products) is a hotline explaining the hours of operation and thats it!! There was no way to talk to somebody from that number at that location!! Yes, I could drive there, but its a good 30 minute drive and I wanted to make sure they had some before I decided to drive up. So, I call the customer service number and they say that the number they had was the same number that I had. So, I am pretty pissed off at this point and I just want to be transferred to someone at that helio store. They say that they are unable to do that since their phone number is the same one that I had. I ask to speak to a manager and the man tells me in broken english that the manager is unavailable. I told him that I was willing to wait. He put me on hold and left for about 3 minutes, when he came back I suggested again that I wanted to speak to the manager. After 7 minutes of arguing with this guy about seeing a manager, he continues to try to convince me that I didnt need to speak to a manager. At this point, I am practically screaming for a manager and saying the word manager after everything that comes out of his mouth and he still did not transfer me over to a manager. He would not pass me off to a manager, no matter what I said!! Nothing I could have done could have transferred me over to a manager. Nothing!

ALl in all, I have been with helio for almost 2 years after leaving verizon with a sour taste in my mouth. But Helio really does suck, and although the helio ocean is prehaps the best device I have ever laid my hands and eyes on, its just not worth it. Helio sucks man, go somewhere else where they dont outsource their customer service to 3rd world countries.