Sony Ericsson listens to its customers; Promises one more software update for P990i and W950i
By Dusan Belic on Thursday, July 5th, 2007 at 2:49 AM PST In Devices, Sony Ericsson, Symbian
It’s nice to see companies actually listening to their customers. In that sense, Sony Ericsson (NYSE: SNE) announced that they WILL release another update for their P990 and W950 phones. Previously, we saw them canceling further firmware updates for their current Symbian UIQ 3-based smartphones, and now they flip-flopped for good reason — customers were angry.
I wonder wonder what’s happening with the M600 users. I guess Lizy is ready to roll. Let’s keep our fingers crossed…
Full text of the announcement from SE Developer World Forum after the break.
In response to recent feedback from users and as a result of additional internal testing, Sony Ericsson has determined to offer a further firmware update for the P990 and W950 Walkman phone. This move illustrates Sony Ericsson’s ongoing commitment to its existing “smartphone” customers and the company’s desire to be responsive to customer feedback in order to provide an optimal user experience.
The next firmware release for the P990 and W950 will be available from the Sony Ericsson Update Service from August 2007.
[Via: All About Symbian]
P990i is a piece of crap. I have MSc in Telecom and it took me several days to actually update the phone. The procedure for Updating is sooo complecated that I decided to unistall all that software from my PC and wait while iPhone is available in Sweden where I live.
Just a warning to those thinking of running Sony Ericsson Update Service. I did it to my much-loved w900i and it killed the phone function. Only by using the wired handsfree kit can calls be made/received. Bluetooth was also dead. With over 20 years of experience in IT software and integration, I was very careful about doing things correctly. Still, after a smooth, no-hiccups update, the phone is rendered useless except for the walkman part. Did the update over 10 times using 4 different PCs with numerous resets – all to no avail. Gave it up and traded it for a Nokia N95 8G. Sony Ericsson’s hotline staff told me I should have read the disclaimer on its update service screen. Well, silly me.