Comments on: HTC opens new global headquarters to celebrate 10 years in the mobile biz – happy 10th birthday, HTC! http://www.intomobile.com/2007/09/07/htc-opens-new-global-headquarters-to-celebrate-10-years-in-the-mobile-biz-happy-10th-birthday-htc.html Cell Phone News, Information, and Analysis Wed, 25 Nov 2009 14:06:50 -0600 http://wordpress.org/?v=abc hourly 1 By: srinivas http://www.intomobile.com/2007/09/07/htc-opens-new-global-headquarters-to-celebrate-10-years-in-the-mobile-biz-happy-10th-birthday-htc.html/comment-page-1/#comment-342414 srinivas Sun, 07 Jun 2009 08:39:24 +0000 http://www.intomobile.com/2007/09/07/htc-opens-new-global-headquarters-to-celebrate-10-years-in-the-mobile-biz-happy-10th-birthday-htc.html#comment-342414 I here by srinivas km have purchase htc mobile on 16/04/08 paying RS14000/ by the month of november 2008 I had a problem in my mobile of sim card not accepting i ha sent to ur service centre RT out sourcing services ltd in lang ford road banglore then they told me that there is a problem with mother boare and replaced it after one month on 13/12/08 the camera was not working i had sent again to ur service centre then they told they have replaced camera after that the camera on/off buton was not working i again sent it to ur service centre but after that with in three months now the mobile is getting over heating some times and while using the memory card i dont understand how many times a customer have to come to service centre ,how many problems with in one year of purchase paying 14000/ if u had tested the mobile before delivery no problems would been there so i do request to take back my mobile and provide with new problem free mobile or pay my 14000/ backido expect any positive reply at the early but no positive reply from htc I here by srinivas km have purchase htc mobile on 16/04/08 paying RS14000/
by the month of november 2008 I had a problem in my mobile of sim card not accepting i ha sent to ur service centre RT out sourcing services ltd in lang ford road banglore then they told me that there is a problem with mother boare and replaced it after one month on 13/12/08 the camera was not working i had sent again to ur service centre then they told they have replaced camera after that the camera on/off buton was not working i again sent it to ur service centre but after that with in three months now the mobile is getting over heating some times and while using the memory card i dont understand how many times a customer have to come to service centre ,how many problems with in one year of purchase paying 14000/ if u had tested the mobile before delivery no problems would been there so i do request to take back my mobile and provide with new problem free mobile or pay my 14000/ backido expect any positive reply at the early
but no positive reply from htc

]]> By: Jim http://www.intomobile.com/2007/09/07/htc-opens-new-global-headquarters-to-celebrate-10-years-in-the-mobile-biz-happy-10th-birthday-htc.html/comment-page-1/#comment-327081 Jim Thu, 08 Jan 2009 10:17:38 +0000 http://www.intomobile.com/2007/09/07/htc-opens-new-global-headquarters-to-celebrate-10-years-in-the-mobile-biz-happy-10th-birthday-htc.html#comment-327081 HTC Touch Cruise quality and customer service is the worst! Do not buy any of their products. I purchased a Touch Cruise in Hong Kong 8 months ago. I had only used the phone 5 months when the USB port went out with normal use. I have a Motorola A780 with the same USB port that still works flawlessly after three years of daily use. I was subjected to a "bait and switch" service center scheme at their Hong Kong Service center in Hong Kong located on Nathan Road. I brought my phone in on Monday, January 5th and told the tech the problems. The tech looked at the USB port and the coating on the screen and said that both would absolutely be covered under the warranty. Moreover, I told the tech that I needed to pick up my repaired phone buy Friday since I did not live in Hong Kong. I gave him my contact information. Three days later I called to find out if my phone was ready. I was informed that not only was my phone NOT repaired, but also that I would have to pay 400HKD to repair it!! How do you think I felt? How would you have felt? NO ONE contacted me before hand!! Now the ONLY way I could get my phone back was to pay the 400HKD ransom or tell them to keep my phone since I couldn't have it repaired in time unless I consented to the costs. I talked to numerous "supervisors" and they only repeated the same phrase over and over again "it is damage due to customer use." What could I say? Their bait and switch service warranty had me at bay. So, I DEFINITELY will not buy HTC products again. I WILL tell everyone I know (all my corporate friends, those I blog with,etc,) NOT to purchase your defective USB cell phone devices and especially your "NOT WORTH THE PAPER THE WARRANTY IS WRITTEN ON" service warranty. I will buy a quality HP or iPhone since I KNOW their customer service is excellent and that they stand behind their products. HTC Touch Cruise quality and customer service is the worst! Do not buy any of their products. I purchased a Touch Cruise in Hong Kong 8 months ago. I had only used the phone 5 months when the USB port went out with normal use. I have a Motorola A780 with the same USB port that still works flawlessly after three years of daily use. I was subjected to a “bait and switch” service center scheme at their Hong Kong Service center in Hong Kong located on Nathan Road. I brought my phone in on Monday, January 5th and told the tech the problems. The tech looked at the USB port and the coating on the screen and said that both would absolutely be covered under the warranty. Moreover, I told the tech that I needed to pick up my repaired phone buy Friday since I did not live in Hong Kong. I gave him my contact information. Three days later I called to find out if my phone was ready. I was informed that not only was my phone NOT repaired, but also that I would have to pay 400HKD to repair it!! How do you think I felt? How would you have felt? NO ONE contacted me before hand!! Now the ONLY way I could get my phone back was to pay the 400HKD ransom or tell them to keep my phone since I couldn’t have it repaired in time unless I consented to the costs.

I talked to numerous “supervisors” and they only repeated the same phrase over and over again “it is damage due to customer use.” What could I say? Their bait and switch service warranty had me at bay. So, I DEFINITELY will not buy HTC products again. I WILL tell everyone I know (all my corporate friends, those I blog with,etc,) NOT to purchase your defective USB cell phone devices and especially your “NOT WORTH THE PAPER THE WARRANTY IS WRITTEN ON” service warranty.

I will buy a quality HP or iPhone since I KNOW their customer service is excellent and that they stand behind their products.

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