Comments on: Helio users experiencing SMS/MMS outage when sending message to T-mobile USA customers

By: slim

slim — Sun, 12 Apr 2009 14:49:20 +0000

im having the same problem with my helio device what is the cause of it….how can i fix it

By: freeking stupid

freeking stupid — Tue, 03 Mar 2009 02:16:24 +0000

i have friends that have a bunch of different carriers and none of them will work when pic messaging. its so anoying!

By: helio user

helio user — Thu, 05 Feb 2009 00:57:05 +0000

i have t-mobile and helio i just text with them and it works fine with me…

By: mad as hell

mad as hell — Sun, 02 Nov 2008 23:38:45 +0000

this damn phone will not let me even open my text messages as soon as i try the phone goes to a black screen. it is pissin me helio can have this sorry “ocean”

By: Kate

Kate — Wed, 22 Oct 2008 20:21:44 +0000

I have been having issues with my heat sending text messages for about a month and a half. The majority of the ones that I send are delayed. Sometimes by minutes, sometimes by hours, sometimes they don’t get there at all. I have been on the phone with helio tech support, and done all of there troubleshooting, and my issue has been escalated and re escalated 3 times. No one on tier 3 (the highest level, you can’t call them, they call you) has called me with any resolution. According to the notes on my account apparently (someone at tier 2 told me this) someone “tried” to call my phone and I did not answer, and they left a voicemail. I had no missed calls, or voicemails for that matter.

I am so fed up, and no one can seem to help me. I have called their corporate office and left a message, and sent in an email, hopefully I will hear something back. I feel like I am being given the run around. I just want it resolved! If it can’t be, I want out!

Any advice?

By: Kerry

Kerry — Wed, 15 Oct 2008 01:23:40 +0000

I have the problem when sending to Verizon, but I transferred my number from T-Mobile.

I have talked with tech support and they have told me there seems to be no problem and I have to call back WHEN I am doing it.

I have noticed it happens from around 3-7 on business days, almost like rush hour traffic for SMS.

By: yessir

yessir — Wed, 08 Oct 2008 17:13:55 +0000

I can recieve all sorts of text messages. My problem is that my device wont even try to send pic messages! it sits there and says cannot send. It worked from early sept. and just now cut off. wtf?! everything else is straight but the damn pic messaging…whack.

By: John

John — Wed, 01 Oct 2008 18:35:17 +0000

I’m getting frustrated and mad…it’s been 4days already that I do not receive text messages…My aim, yahoo and msn doesn’t load on time, I have to do it manually…Helio is starting to mess up with their joint with VIRGIN mobile. If this issue does not get solved today…I will fricken call Helio and I will deduct all the days my service does not work completely from my bill. They need to get on there shit, before they lose more customers.

By: Timmy

Timmy — Wed, 01 Oct 2008 17:53:13 +0000

First of all, its comforting to know im not the only one experiencing problems with text messages. ive only gotten 2 since sunday and i was beginning to think my phone was broken. this better get fixed fast because its hard keeping in touch with my friends when were not able to call each other so frequently

By: Dana Parlevliet

Dana Parlevliet — Tue, 30 Sep 2008 18:45:31 +0000

I don’t know what happened but starting Sunday I have only received 2 text messages out of 15. My bf and I thought we were ignoring each other because neither of us were getting or receiving the others texts. I’ve never had this problem before with my helio (ocean) Occasionally a text will be delayed and i dont think thats a problem at all but this is something completely different. Is it worth it to call Helio? What should i do!?

By: Frustrated

Frustrated — Tue, 30 Sep 2008 05:45:16 +0000

I have Helio. I have not gotten one text message sent to me since Friday. They tell me the issue is resolved but the fix but I’m still having the problem.

By: pissed off.

pissed off. — Sun, 28 Sep 2008 16:43:57 +0000

Well I cannot receive messages at all from my Ocean and you know what I am going to do? Throw it against the wall and go with Tmobile…I thought Helio was an awesome device with really good plans, but fuck it.

By: prepythug

prepythug — Sat, 27 Sep 2008 17:30:05 +0000

I too am having the same issues

By: Jessica

Jessica — Sat, 27 Sep 2008 12:49:20 +0000

has anyone recently started having problems. I know for a fact my bf has sent me messges from his helio to mine and I havn’t gotten any. I’m very annoyed. HELP!

By: annoyed

annoyed — Fri, 18 Jul 2008 16:12:35 +0000

I’ve had a helio (ocean) since January and it was a near perfect phone with the exception of the fact that I’ve had issues w/ sending texts to T-Mobile members. (which is a particularily annoying issue because my boyfriend and my best friend both have T-Mobile.)

Also, since the Helio merge with Virgin, my helio has been sending/receiving less and less texts (not just T-Mobile) and I have worse service than I had previously.

By: Kurt

Kurt — Tue, 24 Jun 2008 17:15:29 +0000

I never had a problem texting any service for the whole 2 yrs with helio. But recently I moved to Alaska Where helio does not provide service but I have been hear many times and had no problem using my phone including texting just no internet capabilities. My phone doesn’t even say roaming and i get full bars in many places. But Just about three weeks ago I decided to upgrade to their new phone the fin, so in order for them to send the phone to my new address i had to change my billing address which used to be in colorado. Then about a week and a half later all the sudden i can’t text anyone but was still receiving text. then a couple days go by and now i don’t even receive text. I still have full reception no roaming. I am beginning to think that helio is blocking me from any texting what so ever. I’m thinking that it costs them a little money to allow me to use there service up here they must since there on another company’s tower (pennies to the millions the pull in every year). I call them and they tell me there should be no problem, they say oh its must be a network problem here something wrong with the tower. but i still have full signal. On helio website they even claim that it is free to text internationally even if your roaming in another country. I’m freeking pissed off. I know there blocking me but they would never admit it, because that would be breaking contract, which would give me the right to fully discontinue service no penalty what so ever.

By: different opinion

different opinion — Sat, 15 Mar 2008 00:30:00 +0000

i’m with helio and been so since Jan. i get and send text messages to any provider fine. sometimes pic messages are delayed or instant messages from yahoo are delayed but i get them all just fine and everyone of my friends are on a different provider and none of them are on helio and they get my texts just fine. maybe this is an issue when transfering numbers to helio from another provider.

By: Cory

Cory — Fri, 14 Mar 2008 23:39:52 +0000

So check it out — I think you guys are having the same problem that I have/had.

For starters Chi Starr is a smart guy; you should pay him some attention.

Anyway I was not getting text messages on my Helio device from Verizon customers ONLY. My number was ported from Verizon Wireless… So deductive reasoning would say that the problem is with Verizon Wireless right?!!! So I called them and spoke with 3 effing people until a very nice lady named Cori (coincidently) and she saw the problem in the first 3 minutes and resolved it for me!

As a side note Verizon Wireless hates to fess up to any sort of error.

Call T-Mobile — it is their problem…

By: that one chick

that one chick — Mon, 21 Jan 2008 04:22:21 +0000

i have helio and my friends have t-mobile and we have absolutely no problem with sending texts although sometimes i do have to send picture messages twice because they dont recieve it on the first try. its just sometimes but other than that, i dont think theres any more flaws to the helio

By: verc

verc — Fri, 18 Jan 2008 04:16:57 +0000

T-Mobile service, cannot send text to helio but can receive with no problem from helio.