Comments on: Weekend Reminder: Nokia’s warranty service still stinks http://www.intomobile.com/2007/11/10/weekend-reminder-nokias-warranty-service-still-stinks.html Cell Phone News, Information, and Analysis Wed, 25 Nov 2009 21:54:25 -0600 http://wordpress.org/?v=abc hourly 1 By: Eric C http://www.intomobile.com/2007/11/10/weekend-reminder-nokias-warranty-service-still-stinks.html/comment-page-1/#comment-80385 Eric C Sat, 10 Nov 2007 14:02:47 +0000 http://www.intomobile.com/2007/11/10/weekend-reminder-nokias-warranty-service-still-stinks.html#comment-80385 Stefan, thanks for linking to my post on your blog. I had the local Nokia support fix the phone already, but in doing so, not only did I have to pay for the service, but it most likely voided my Nokia USA warranty. The whole situation is ironic as I bought the phone original from the Nokia Chicago store paying full price and more in order to have a legitimate Nokia USA warranty. If I had known this earlier, I would have bought my phone from the local import/export dealer and saved a bundle! Stefan, thanks for linking to my post on your blog. I had the local Nokia support fix the phone already, but in doing so, not only did I have to pay for the service, but it most likely voided my Nokia USA warranty. The whole situation is ironic as I bought the phone original from the Nokia Chicago store paying full price and more in order to have a legitimate Nokia USA warranty. If I had known this earlier, I would have bought my phone from the local import/export dealer and saved a bundle!

]]> By: Heikki http://www.intomobile.com/2007/11/10/weekend-reminder-nokias-warranty-service-still-stinks.html/comment-page-1/#comment-80239 Heikki Sat, 10 Nov 2007 11:53:38 +0000 http://www.intomobile.com/2007/11/10/weekend-reminder-nokias-warranty-service-still-stinks.html#comment-80239 I think the saddest part is with those humidity issues. 3 of my friends have lost their warranty (and phones) because Nokia says the phones have had too much humidity. None of them had dropped their phones in water, or allowed it to get wet in rain etc. In Finland this has been discussed even in tv. It's a strange situation to customer who brings his phone to service because of a software failure, gets his phone back after a week, without anything other done to it, except warranty has been voided. Customer doesn't get anything else than Nokias word on it, that it's caused by moisture. I think the saddest part is with those humidity issues. 3 of my friends have lost their warranty (and phones) because Nokia says the phones have had too much humidity. None of them had dropped their phones in water, or allowed it to get wet in rain etc.

In Finland this has been discussed even in tv. It’s a strange situation to customer who brings his phone to service because of a software failure, gets his phone back after a week, without anything other done to it, except warranty has been voided. Customer doesn’t get anything else than Nokias word on it, that it’s caused by moisture.

]]> By: Purg4torie http://www.intomobile.com/2007/11/10/weekend-reminder-nokias-warranty-service-still-stinks.html/comment-page-1/#comment-80127 Purg4torie Sat, 10 Nov 2007 10:07:56 +0000 http://www.intomobile.com/2007/11/10/weekend-reminder-nokias-warranty-service-still-stinks.html#comment-80127 Many of us here in Indonesia encounter that more or less same problem too. Ever since the earlier Communicator series (starting from the Nokia 9210), Nokia tends to set higher price tags for these mobiles than it does on the same models offered in neighboring countries such as, for example, Singapore. Price difference could reach around 30%. And hence, some folks would just spend their cash for those Singapore retail goods and later find out that they can't make any warranty claims for their shiny new Communicators to Nokia Indonesia should anything goes wrong with the handhelds, even if they are actually still under warranty. In other words, Indonesians purchasing those Communicators from foreign retailers are forced to pay for any sorts of defects if they choose to deal with Nokia Indonesia, again, even when the products concerned are still under warranty. So why oh why, Nokia, can't you give us a proper international warranty agreement? Many of us here in Indonesia encounter that more or less same problem too. Ever since the earlier Communicator series (starting from the Nokia 9210), Nokia tends to set higher price tags for these mobiles than it does on the same models offered in neighboring countries such as, for example, Singapore. Price difference could reach around 30%. And hence, some folks would just spend their cash for those Singapore retail goods and later find out that they can’t make any warranty claims for their shiny new Communicators to Nokia Indonesia should anything goes wrong with the handhelds, even if they are actually still under warranty. In other words, Indonesians purchasing those Communicators from foreign retailers are forced to pay for any sorts of defects if they choose to deal with Nokia Indonesia, again, even when the products concerned are still under warranty.
So why oh why, Nokia, can’t you give us a proper international warranty agreement?

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