Comments on: J.D. Power ranks Sony Ericsson highest in Customer Satisfaction http://www.intomobile.com/2007/11/16/jd-power-ranks-sony-ericsson-highest-in-customer-satisfaction.html Cell Phone News, Information, and Analysis Wed, 25 Nov 2009 02:52:54 -0600 http://wordpress.org/?v=abc hourly 1 By: Will Park http://www.intomobile.com/2007/11/16/jd-power-ranks-sony-ericsson-highest-in-customer-satisfaction.html/comment-page-1/#comment-89751 Will Park Sat, 17 Nov 2007 18:33:15 +0000 http://www.intomobile.com/2007/11/16/jd-power-ranks-sony-ericsson-highest-in-customer-satisfaction.html#comment-89751 I would think convenience and overall compatibility would take precedence in the customer experience - something proprietary formats and hardware aren't conducive towards. But then again, the survey participants aren't likely to be as tech-demanding as I would prefer. Build quality is good - not necessarily top notch (at least in the few Walkman phones I've had). And, in that sense, it makes sense that SE is doing well in customer satisfaction. More and more, the people that I talk to just want a phone that works and will hold up to the test of time and daily abuse. Samsung as #1? That would make more sense.... I would think convenience and overall compatibility would take precedence in the customer experience – something proprietary formats and hardware aren’t conducive towards. But then again, the survey participants aren’t likely to be as tech-demanding as I would prefer.

Build quality is good – not necessarily top notch (at least in the few Walkman phones I’ve had). And, in that sense, it makes sense that SE is doing well in customer satisfaction. More and more, the people that I talk to just want a phone that works and will hold up to the test of time and daily abuse.

Samsung as #1? That would make more sense….

]]> By: Stefan Constantinescu http://www.intomobile.com/2007/11/16/jd-power-ranks-sony-ericsson-highest-in-customer-satisfaction.html/comment-page-1/#comment-89305 Stefan Constantinescu Sat, 17 Nov 2007 07:26:28 +0000 http://www.intomobile.com/2007/11/16/jd-power-ranks-sony-ericsson-highest-in-customer-satisfaction.html#comment-89305 of course you're going to bash a graph that doesn't put your brand as number one, but you will most likely cheer it if it was on top. i think nokia has to learn a lot from this, there are many things SE handsets do that even i would like to see on some Nokia's. build quality on SE's is also top notch, at least with the few models i've owned. of course you’re going to bash a graph that doesn’t put your brand as number one, but you will most likely cheer it if it was on top. i think nokia has to learn a lot from this, there are many things SE handsets do that even i would like to see on some Nokia’s.

build quality on SE’s is also top notch, at least with the few models i’ve owned.

]]> By: newtype2011 http://www.intomobile.com/2007/11/16/jd-power-ranks-sony-ericsson-highest-in-customer-satisfaction.html/comment-page-1/#comment-89096 newtype2011 Sat, 17 Nov 2007 02:16:21 +0000 http://www.intomobile.com/2007/11/16/jd-power-ranks-sony-ericsson-highest-in-customer-satisfaction.html#comment-89096 I think that SE makes decent quality handsets, but their devices' features tend to be duplicated in many of the same phones. I have owned a few Sony Ericssons, and I can say that they are most certainly quality handsets. The way they have segmented their product line-ups though will make it difficult for them to make a dent in Nokia's market share. J.D. ratings mean nothing to people who want a phone packed with features to the brim. I think that SE makes decent quality handsets, but their devices’ features tend to be duplicated in many of the same phones. I have owned a few Sony Ericssons, and I can say that they are most certainly quality handsets. The way they have segmented their product line-ups though will make it difficult for them to make a dent in Nokia’s market share. J.D. ratings mean nothing to people who want a phone packed with features to the brim.

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