T-Mobile halts sales of faulty Motorola Sidekick Slide handsets

Way to run damage control, T-Mobile.

The exclusive carrier of the Motorola Sidekick Slide has decided to suspend sales of the hot new sidekick handset in light of numerous reports of a faulty sliding mechanism on the Sidekick Slide - the very mechanism after which the handset is named. As we mentioned previously, some Motorola-made Sidekick Slides will randomly turn off or reboot (causing complete data loss from a hard-reset) upon actuation of the sliding-screen mechanism.

Motorola and T-Mobile have confirmed the fault in “some” Sidekick Slides that are out in the field, and have decided pull the handset off the market until Motorola can fix the problem.

If you already pulled the trigger on the more affordable Sidekick Slide and have noticed that the trick sliding mechanism has been causing device shutdowns, hit up a T-Mobile customer service representative or head into a retail location.

Press release on the link.

T-Mobile USA suspended sales of the T-Mobile Sidekick Slide™ on Friday evening, Nov. 16, after Motorola – the manufacturer of the device – confirmed that some devices may inadvertently power off when the slide door on the front side of the phone is opened or closed.

T-Mobile has taken this action to help ensure our customers only receive devices we’re confident will perform at their peak, so they can stay effortlessly connected to those who matter most.

Motorola is currently working to identify the root cause of the power cycle issue in affected Sidekick Slide devices. The T-Mobile Sidekick LX™ and Sidekick iD™ are not affected by this issue.

If a customer purchased a Sidekick Slide that is experiencing the unintended power cycle issue, they may contact T-Mobile Customer Care, or go to a T-Mobile retail store, for assistance and to discuss available options.