Next up at-bat for Sprint: Embarq’s Dan Hesse is new Sprint CEO
By Will Park on Tuesday, December 18th, 2007 at 1:53 PM PST In Announcements, Financial/Corporate News, Sprint
With their WiMAX/XOHM trials set to launch this week (at least for employees), Sprint (NYSE: S) is going to need some serious leadership skills to keep their subscriber base from plunging ever further into the depths of underdog-dom. Gary Forsee has already left the building, so who does Sprint have up next on the roster? Well, Embarq’s Dan Hesse has been tapped to go-to-bat for Sprint as the new top-dog.
Dan’s got himself an impressive resume. He’s headed Sprint spin-off Embarq for the past few years, and before that he was CEO of AT&T (NYSE: T) Wireless from 1997 to 2000. The question remains, will he be able to bring some good fortune to the struggling, No. 3 national wireless carrier?
New leadership is always a good indicator of better things to come, but we can’t help but get that sinking feeling that Sprint’s new direction may not be what we expected. They’ve got too much invested in this whole XOHM deal to call it off, we just hope Mr. Hesse feels the same way. Sprint needs to position itself as an innovator and top-tier provider in some market – seeing as how their traditional wireless service business isn’t doing all that well.
[Via: AP]
The commercials say that “Dan@Sprint” will put me in touch with Dan. I cannot find that and I’m concerned and very angry. Whenever I try to call Sprint customer service, it is a joke. The people have no idea what they are doing, or they KNOW what they are doing and have been told to be evasive and to not answer questions. I am VERY UNHAPPY with my Sprint service. The rates seem to go up every month, with no explanation except to say they have decided to charge the rates and charges that they have picked…. I do not want Sprint as my carrier because I cannot get any comments on my charges. I had changed my mind within 24 hours of signing the necessary paperwork and I have been VERY UNHAPPY WITH THE LACK OF CUSTOMER SERVICE and the CONSTANT RUNAROUND i have been faced with both by phone and on the internet. What the hell is going on?