Comments on: Sprint’s plan to make a comeback – Better customer service http://www.intomobile.com/2008/07/08/sprints-plan-to-make-a-comeback-better-customer-service.html Cell Phone News, Information, and Analysis Tue, 24 Nov 2009 08:11:30 -0600 http://wordpress.org/?v=abc hourly 1 By: Ron A. Dawson http://www.intomobile.com/2008/07/08/sprints-plan-to-make-a-comeback-better-customer-service.html/comment-page-1/#comment-283744 Ron A. Dawson Mon, 21 Jul 2008 23:49:24 +0000 http://www.intomobile.com/2008/07/08/sprints-plan-to-make-a-comeback-better-customer-service.html#comment-283744 I guess it is still to soon to see any results from the new initiative. Dealing with Sprint's customer service is still a painful, frustrating and demeaning experience as of today. Sometimes what it really is going to take is a total demise of the company and restructuring. There is a culture of lazy brainless contemptuous arrogance that permeates the whole of Sprints Customer Service Department. Those folks need to be put to pasture. They really need a new start. Customers are still only left with complaints to the FCC and State's Attorneys General as their only recourse. It is a pathetic state of affairs. I guess it is still to soon to see any results from the new initiative. Dealing with Sprint’s customer service is still a painful, frustrating and demeaning experience as of today.

Sometimes what it really is going to take is a total demise of the company and restructuring. There is a culture of lazy brainless contemptuous arrogance that permeates the whole of Sprints Customer Service Department. Those folks need to be put to pasture. They really need a new start.

Customers are still only left with complaints to the FCC and State’s Attorneys General as their only recourse. It is a pathetic state of affairs.

]]> By: Holly http://www.intomobile.com/2008/07/08/sprints-plan-to-make-a-comeback-better-customer-service.html/comment-page-1/#comment-273556 Holly Fri, 11 Jul 2008 13:04:38 +0000 http://www.intomobile.com/2008/07/08/sprints-plan-to-make-a-comeback-better-customer-service.html#comment-273556 Better customer service isn't going to help the fact that their coverage sucks, their phones are behind the times and they don't do much at all for customers who have been with them for years. My contract's up in August and I'll be leaving. I live 5 minutes from a sprint store and can't get a good signal anywhere in my neighborhood! Better customer service isn’t going to help the fact that their coverage sucks, their phones are behind the times and they don’t do much at all for customers who have been with them for years. My contract’s up in August and I’ll be leaving. I live 5 minutes from a sprint store and can’t get a good signal anywhere in my neighborhood!

]]> By: AllenHarkleroad http://www.intomobile.com/2008/07/08/sprints-plan-to-make-a-comeback-better-customer-service.html/comment-page-1/#comment-272932 AllenHarkleroad Thu, 10 Jul 2008 21:44:34 +0000 http://www.intomobile.com/2008/07/08/sprints-plan-to-make-a-comeback-better-customer-service.html#comment-272932 Sprint overcharged my small (US) company for over $50,000.00. We caught them doing it and now they refuse to refund the over-payments. You can read the full story at http://www.sprint-really-sucks.com I also wrote an open letter to Dan Hesse the Chairman and CEO of Sprint Nextel. It is a good read so please consider reading the letter. http://www.sprint-really-sucks.com/open-letter-dan-hesse.aspx Sprint overcharged my small (US) company for over $50,000.00. We caught them doing it and now they refuse to refund the over-payments. You can read the full story at http://www.sprint-really-sucks.com

I also wrote an open letter to Dan Hesse the Chairman and CEO of Sprint Nextel. It is a good read so please consider reading the letter.

http://www.sprint-really-sucks.com/open-letter-dan-hesse.aspx

]]> By: Raidium http://www.intomobile.com/2008/07/08/sprints-plan-to-make-a-comeback-better-customer-service.html/comment-page-1/#comment-271825 Raidium Wed, 09 Jul 2008 16:43:54 +0000 http://www.intomobile.com/2008/07/08/sprints-plan-to-make-a-comeback-better-customer-service.html#comment-271825 This is excellent news! I've had way to many complaints about customers being sick of Sprint due to their customer care. Even I as a customer have been hung up on several times, lol. It's about time they start doing something about some of these reps (I had had some good ones in the past believe it or not) Great Job Sprint! :D This is excellent news! I’ve had way to many complaints about customers being sick of Sprint due to their customer care. Even I as a customer have been hung up on several times, lol. It’s about time they start doing something about some of these reps (I had had some good ones in the past believe it or not)
Great Job Sprint! :D

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