Sony Ericsson sets are made in china are substandard and highly unrelaible. Above all the servisce support is pathetic. My advice to customers is nerver purchase Sony Ericsson mobile in India.

But it is fact that except god everything is imperfact

and for some suggestive works till today I could not find a contact detail of sony ericsson marketing heads of India.

if any body knows please provide. if any of the marketing staff of Sony Ericsson India is in receipt of this please mail on hk3vedi@gmail.com

Ref. W-5801 Sony Ericsson Handset bearing number 35 353736021403896 Purchased on 25-06-2008

Sub. Mall functioning and poor service

The above mentioned Sony Ericsson handset purchased by me on 25-06-2008 has been sent to ASCENTEL for service in March – April 09 (replaced the motherboard) and now again on 02/06/09.
Earlier you have replaced the motherboard twice but the problem still persists and the functioning was unsatisfactory and hence the service has been redelivered to ASCENTEL on 02/06/09 as per their acknowledgement card number 272. In spite of my persistent follow-up with your service people, and call centre (caseno-SE1490-4437), I am yet to get back my handset. Such extreme delay in service as we as repeated malfunctioning does not speak well about either the product or for the company and the consumer looses confidence in the product it self. It is certain that there is fundamentally some thing wrong with the particular handset, I had been using different models of Sony Ericsson handset and this is my 6th Sony Ericsson handset and never faced such a problem earlier but since buying this particular handset, I have lost my peace of mind because of nonfunctioning of this set. I request you to please replace this defective handset and restore my confidence in the product without any further delay

Vishesh Nigam
Head of Expansion at Castrol India

With ref. to MY sony vio VGN-TZ21WN screen replacement through ‘N.R.I ELECTRONICS’, Near Vinayak Hosipital, Sec 27-Noida.

they replaced the screen against the sum of Rs. 21395/-
The machine was not checked at the service centre coz they were not having any adapter for it but they assured us that the machine is working fine.

As we came back home and checked the laptop we observed the bad snowing & improper functioning of the screen, attached are the pictures,

Job Information is: NRI5924,
Delivery Date: 25 Feb 09

Hyder

With all due respect to the company, Iam requesting you to kindly do the needful and solve the issue.

I dont believe that the headset replacement is still pending after 2months,even after regular follow up and complaint registration.

4. Now the Service Centre has conveyed that I would be required to pay 70% of the original cost viz Rs. 7000/- to repair my handset which is barely 11 months old purchased at a cost of Rs. 9200/-. Furthermore, I am certain that the price of this particular model would have come down further as on date.
However, I am unable to understand why I should be held responsible for what is obviously a manufacturing defect in either this particular handsets or more seriously in all the products/mobile handsets manufactured/marketed by Sony Ericsson. As I have stated earlier, I have prior experience with Sony Ericsson mobile handsets and a similar problem had been experienced by me with Mobile Set model bearing Number T 230. Similarly, when I was posted as Deputy General Manager, Bharat Sanchar Nigam Ltd., West Bengal Telecom Circle, Kolkata the Sony Ericsson handsets officially provided to me also had similar problems.

4. Now the question that remains unanswered is ‘what is liquid damage and how it is detected?’ I have explained/clarified to all the concerned personnel at the Service Centre, namely, the in-charge of Service Centre, the Engineer, the manager – ‘Sony world show room’ and even the Receptionist of the Service Centre (who also chose to interrogate me over this issue), that I am an extremely careful user (having worked in the Telecom industry for more than 10 years) and that I have not exposed my handset to any kind of moisture (let alone liquid) of any sort and that this problem was pre-existing in the handset ab-initio. In fac,t I have two 7/8 year old cell phones still in usable condition with me, of which one happens to be Sony Ericsson and it has exactly the same problem of not taking charge from time to time! Therefore, if at all so called ‘liquid seepage’ exists it may be because your handsets are unable to function with even atmospheric moisture such as is available in the air of Pune! And why is a poor customer being made to suffer and pay for what is clearly a manufacturing defect is beyond my comprehension. Further from the above it can be safely concluded that there has been some kind of manufacturing problem in the Sony Ericsson handsets and especially in this handset. As if the handset gets damaged from moisture in a dry climate such as Pune’s then there must be a serious problem which definitely cant be attributed to a user/customer. However, one look at my handset which is in pristine condition, would reveal that there cannot be such liquid seepage to the extent as to render the handset un-repairable.

5. Further, the Service Centre Receptionist and Engineers are showing me a small strip of red inside the hand set as the symbol of liquid damage, but when I was sold the hand set, the said strip was already red for all I know! How can it be a proof that I have exposed my set to liquid and have made this red is again not understood? It is evident that Sony Ericsson wants to lead on its customers with such frivolous excuses.

6. Further, this kind of attitude is unheard of in any company except Sony Ericsson. All the other mobile handset manufacturers respect the right of the customer to the warranty period and repair/replace the handset within that time at least. Whereas Sony Ericsson on some pretext does not even want to honour that minimum warranty period of one year. It is to be noted here that I purchased this handset on 19th of December 2007 and the one year period is not over yet!

7. Finally, I would like to add that it is extremely distressing for a genuine customer like me who has been using Sony Ericsson handsets for long time to be treated like this. In today’s competitive environment when customers are treated with care and dignity, it is expected that Sony Ericsson may show better appreciation of my problem and give me a positive response for which I shall be very grateful. I and my staff have been visiting the Salora Service Centre, Bibvewadi, Pune and the Sony World Show Room, Lulla Nagar Pune on past several occasions starting from Oct 25th 2008.

I never thought a parent could name their child after a type of sex.

Good luck there Anal!