Comments on: iPhone application installations and updates causing “Apple Logo Screen of Death”

By: Sara

Sara — Mon, 21 Sep 2009 22:21:17 +0000

The Apple Logo Screen of Death won’t leave and it is driving me insane. I have tried to do EVERYTHING that every website I have been to is telling me to. But to no avail. I tried to do a factory restore, but nothing is changing. I def. didn’t sync it yet, so I am worried that I am just FUBARED. My boyfriend just got this damn phone yesterday… He didn’t buy it from a store or anything, so I don’t want to bring it to at&t. And we live in a small city, so there is no apple store close by. Please if someone can assist me, my email is srizzlefoshizzle@gmail.com. Thanks!

By: aceral1715

aceral1715 — Mon, 20 Jul 2009 18:48:26 +0000

God, this just happened to me and I’m on holiday and won’t be able to use iTunes for another week. This really sucks cuz I use my iPhone all the time and now its just useless for the next week. Its been stuck on the ALOG for over 5 hrs now so I just turned it off with the lock and home buttons held together and left it like that.

By: Uxmal

Uxmal — Fri, 19 Jun 2009 17:10:04 +0000

This really helped me out off shit. My English is not so good, sorry. I’m not a developer but was willing to pay 99,- to get the 3.0 before. I was on holidays and I think I missed something because on iTunes it kept saying it was up to date and at the same time it said I needed new software. I downloaded a folder with the new version, but I’m not a comp spec. so how do I know how to install it? On X-code organizer it could not read it and could not find any itunes update folder. Called Apple but not willing to give any support on iPhone or software. Had to call the provider (!!!!!!). How stupid can you advice (!) I tried to restore but it said the resource could not be found. There is no support or whatsoever that gave the advice that is here in this article. It is so simple and it WORKS!!!!! I can restore and use the new 3.0 It is so silly they said that as a developer you would be able to use the 17th june version, but for me it was absolutely not so. It first said it was up to date (everybody can understand that could not be so). I start to get really bad feelings about Apple company. Its long time ago it gave me a good feeling. What a commercial bad company. They keep up the appearance but are so commercial now-days. If someone starts something new I will join. `but thanks anyway for this great tip.

By: tyler

tyler — Mon, 25 May 2009 01:47:01 +0000

mine did it when i tried deleting a couple apps. mines restoring as i speak.

No biggie!

By: Passion

Passion — Tue, 28 Apr 2009 14:12:29 +0000

you have to hold the power key when the apple logo comes up and won’t boot up. That really helped me allot. It happened to me two times and every time I did that it worked. Hope it works for you guys!

By: DOMINIC

DOMINIC — Tue, 21 Apr 2009 01:17:06 +0000

on firmware 3.0 beta 3

By: DOMINIC

DOMINIC — Tue, 21 Apr 2009 01:16:22 +0000

mine says windows crashed again i am the blue screen of death no one hears your screams.

press any key to terminate this app

press ctrl alt delete to restart your computer your will lose any unsaved data in apps

press any key to continue

this what it said on startup on my itouch

By: Vickie

Vickie — Thu, 15 Jan 2009 16:31:42 +0000

I got exactly the same symptoms as you Bryan – did you get any resolution?

By: Brian

Brian — Sat, 13 Dec 2008 17:51:12 +0000

I just got the Apple Logo screen of death! I can’t believe it. I have Firmware 2.2 and I can’t get rid of the recurring Apple logo. If I hook it up to a power source, the home screen will come on. Once it is in the sleep mode and not plugged in, it is nearly useless. I knew this phone was too good to be true. I followed the instructions above but with no avail. I’m off to the Apple store.

By: Jamie

Jamie — Thu, 04 Dec 2008 05:31:02 +0000

THANK YOU I WAS CLUELESS ON WHAT WAS GOING ON AND THIX FIXED EVERTHING apperciate….. thanks again

By: nick

nick — Sat, 29 Nov 2008 22:15:01 +0000

i cant believe this, what kind of crap did apple bring out. thsi screen of death has killed my iphone today and it still cannot restore. please apple dont bring out phones if you know its not stable, same thing you guys do to ipod changing them every year.

By: Amy

Amy — Sun, 23 Nov 2008 15:00:43 +0000

I have gotten the screen of death. I followed your instructions to restore the phone (which was further than I had gotten before) but the same screen has come back on the phone. iTunes says that it is trying to connect to the store and then a connection message comes up. I am very frustrated.

By: Shikyu

Shikyu — Fri, 19 Sep 2008 22:53:26 +0000

My iphone won’t restore. When it get’s to the part where it downloads a file and then extracts it, theres a error msgBox. It says the firmware file was corrupt and that i should reboot and try it again. I’ve done this a few times and still nothing. I’ve also reinstaled the latest itunes a couple of times.

By: Brian

Brian — Wed, 17 Sep 2008 21:09:31 +0000

iF you are using Windows Vista, this article might help with your problem.
http://support.apple.com/kb/TS2280

This is the apple support site.

iTunes 8: If Windows Vista displays a blue screen error message when connecting iPhone or iPod
Last Modified: September 12, 2008
Article: TS2280
Symptoms
After installing iTunes 8 for Windows, some users may see a blue screen error message when connecting iPhone or iPod to a Windows Vista computer. In some cases, the computer may immediately restart when connecting iPhone or iPod to the computer.

Products Affected
iPod, iPhone, iPod touch, Windows Vista, iPod touch (2nd generation), iTunes 8 for Windows, iPhone 3G
Resolution
Solution 1
Disconnect your iPhone or iPod from Windows Vista.
Uninstall iTunes and Apple Mobile Device Support
For Classic View
Choose Start > Control Panel > Programs and Features.
First select Apple Mobile Device Support, click Uninstall.
Select iTunes, click Uninstall.
For Control Panel Home View
Choose Start > Control Panel > Programs > Uninstall a Program.
First select Apple Mobile Device Support, click Uninstall.
Select iTunes and click Uninstall.
Restart the computer.
Re-download and install the updated iTunes 8 installer from http://www.apple.com/itunes/download.
Important: Do not use the iTunes8Setup or iTunes864Setup file you previously downloaded.
Solution 2
Refer to article TS1502 for additional troubleshooting steps if Windows XP or Vista computer displays a blue screen error message.

By: Anna

Anna — Wed, 17 Sep 2008 05:34:49 +0000

I FORGOT TO MENTION SOMETHING, my dad download 2.0 (version) or whatever is called, but in the screen says CONNECT TO ITUNES, an image of the white cable pointing straight to the Itunes Symbol, i did what you guys said but i don’t what else i should do, please help me

By: Anna

Anna — Wed, 17 Sep 2008 05:19:47 +0000

Hey, my dad bought me this iPhone 3G like a week ago, i connect it to put some music and th damn screen turned to blue, we’ve read that this thing fight with drivers or unknown programs so we decied unstall my webcamera it worked at the first time but now it doesn’t! i’ve tried to make it work likee 4 HOURS AGO! and i don’t know what to do with this shit, it’s making me angry becuase it’s not fair that this thing cost a lot! i hope that you can help me, becuase it isn’t the first time that happens ._. AND IF APPLE CAN SEE THIS THEY SHOULD FIX THEIR DAMN PRODUCTS, IT HAPPENED TO WITH MY IPOD TOUCH, BUT IN A DIFFERENT WAY.

By: David

David — Sun, 14 Sep 2008 10:17:12 +0000

…or not compatible with the phone…neat trick…it’s the only phone I have and I just finished a freaking 2hour backup about 3 days ago. I called support and was told, effectively…too bad for you. My data (note, iChats, data in apps, etc.) is lost forever. There is, they tell me, not a goddamned thing they can do. I am not a happy camper. That was a LOT of lost data and there seems to be no recourse. Anyone HERE know something I can do? I’ve backed up my “Backup” folder just in case someone has a way to decrypt the damned thing so I can at least cull the useful text information out of it, maybe…but I’m feeling pretty unhappy right now…. ;(((

By: David

David — Sun, 14 Sep 2008 10:14:37 +0000

Well…”restored” the damnable phone, but am told my iPhone cannot be restored because the backup is corrupt

By: David

David — Sun, 14 Sep 2008 08:48:58 +0000

Well…my 1G phone did it today. Frack! I’ve avoided hacking/cracking the ph since I use it for work and don’t need the hassles of flaky software…little did I know “approved” Apple aps are just that. Phone has had issues with some applications aborting when I launch them or suddenly failing Micro-softy-ish in the middle, but they’re 3rd party aps, and as long as their misbehaviour is captured, I wasn’t too stressed. Today, though, I used the AppStore on my phone to download some of the updates to my installed Apps (I usually do this from my mac). Slow, but seemed to be working. Said there were 16 apps with updates, but once I started pulling down 3 of them, said there were no further updates…whatever. About 5min later, system locked up…just froze.

Power button and Home button combo got it “un-froze”, but then I found the Apple Logo Of Death (ALOG) and there I stayed. I tried leaving it alone figuring it was trying to pull its head out…an hour later…still ALOG. Power button does nothing. Home button; nothing. So PB+Home and back to ALOG. Waited and waited (2 hours), never came back. Various attempts at plugging and unplugging from power via USB and direct to AC…nada. Did find that about every 5-10min it would double buzz (vibrated twice), but nothing else.

It’s in restore mode now (THANKS to the person who mentioned the “hold HOME key down once connected until iTunes sees it). It’s also loading the new FW (note, 2.0.1 fixed a lot of flaky apps issues I was seeing before). I’ll see what happens next I guess.

Thanks to this forum!! Apple’s online “support” was un-supportive and offered nothing beyond PB+Home. *sigh*

By: Brian

Brian — Fri, 12 Sep 2008 22:03:45 +0000

iPhone Firmware 2.1 seems to have fixed my Apple logo screen of death issue. But with this 2.X firmware you never know.