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Awhile back, BlackBerry enterprise monitoring solution, BoxTone, released a free, handy little app called myBoxTone Insight, which let BlackBerryers keep an eye on their data and voice usage, along with a bunch of other helpful stats. As a Canadian who needed to watch every kilobyte of wireless transfer for fear of ungodly overage charges, this was a good thing to have. BoxTone’s latest iteration, myBoxtTone Expert, takes things just a step higher by facilitating easy troubleshooting and corporate tech support integration.
Built right in is resolution to 20-25 common problems, like low battery and roaming coverage, as well as quick links to e-mail device information and screenshots. As a reviewer, I’m especially interested in the screenshot capability that myBoxTone Expert puts into every menu on the BlackBerry – definitely saves on cumbersome USB cables and desktop apps. These guys made a point to keep everything simple and easy to follow by showing your BlackBerry’s status via changing icon, kind of like security software you might find in your PC’s system tray. If it’s red, you’ve got issues that are blocking communication entirely, if it’s yellow you could do something to better optimize your experience, and if it’s green, everything’s hunky-dory. Right now BoxTone is mostly looking at enterprise rollouts, but expect a consumer version sometime soon, probably not costing more than $20. For a closer look, scope out this review.
[via BoxTone]
About The Author
Simon Sage
Simon Sage’s education largely surrounded writing, technology and online community, leading him to begin his blogging career at www.BlackBerryCool.com and to quickly discover a vibrant and active community surrounding BlackBerry and mobile technology. In exploring RIM’s platform, he has learned what enterprises are looking for in mobility as well as what makes the innocuous BlackBerry so appealing to them. Recently Simon’s been covering RIM’s gradual move into an already-crowded consumer market, and the impact of burgeoning challengers, such as the iPhone, as well as long-time leaders, like Nokia, on BlackBerry’s advancement. With plenty of content under his belt, Simon will be branching off a bit to see what other smartphone manufacturers are working on while still using BlackBerry as a barometer. At IntoMobile, you can count on his posts being even-handed, well-informed and thought-out.
