http://www.intomobile.com/2008/11/07/bad-times-for-sprint-326-million-13-million-subscribers-lost.html Cell Phone News, Information, and Analysis Tue, 24 Nov 2009 14:16:36 -0600 http://wordpress.org/?v=abc hourly 1 http://www.intomobile.com/2008/11/07/bad-times-for-sprint-326-million-13-million-subscribers-lost.html/comment-page-1/#comment-324620 Russ Sun, 07 Dec 2008 08:58:16 +0000 http://www.intomobile.com/?p=29705#comment-324620 It's very simple. Both Verizon Wireless and T-Mobile USA keep winning awards. Why? One of the biggest reasons is their AMERICAN-STAFFED Customer Care. Sprint on the other hand Outsources their Customer Care to India, the Philippines, and what American staff they do use; comes from T.A.G. This has caused giant amounts of problems. Even AT&T has changed their Customer Care issues. Sprint makes their customers feel like they are worthless, by hiring the worst possible Customer Care possible! So what makes a customer feel better? When they have a problem and call CC, sit on hold for an hour; just to speak with someone that can barely speak English and has ZERO understanding of the product or service? Or when someone calls CC, sits on hold for less then a minute; then speaks to an American Rep that uses the very same service as the caller? Ummm, let me guess... Sprint, FIRE YOUR OUTSOURCED CUSTOMER CARE STAFF! You will keep losing customers until you spend your customers money on American staff that know about Sprint. It’s very simple. Both Verizon Wireless and T-Mobile USA keep winning awards. Why? One of the biggest reasons is their AMERICAN-STAFFED Customer Care. Sprint on the other hand Outsources their Customer Care to India, the Philippines, and what American staff they do use; comes from T.A.G. This has caused giant amounts of problems. Even AT&T has changed their Customer Care issues. Sprint makes their customers feel like they are worthless, by hiring the worst possible Customer Care possible! So what makes a customer feel better? When they have a problem and call CC, sit on hold for an hour; just to speak with someone that can barely speak English and has ZERO understanding of the product or service? Or when someone calls CC, sits on hold for less then a minute; then speaks to an American Rep that uses the very same service as the caller? Ummm, let me guess… Sprint, FIRE YOUR OUTSOURCED CUSTOMER CARE STAFF! You will keep losing customers until you spend your customers money on American staff that know about Sprint.

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