UK: Christmas Day: support lines go in to meltdown at 11.48am…

By Ben Robinson on Monday, December 29th, 2008 at 12:42 PM PST In Ideas and rants, UK News

The Daily Mail Online had a great story that I just had to mention to the IntoMobile readership - they’ve calculated the exact time on Christmas Day when people get most frustrated by their techie pressies - apparently that time is 11.48am.

The result was from a study that a tech support helpline (The TechGuys) did in the UK, where it checked when it received most calls.

Of course, the other interesting stat to know would be HOW MANY calls were logged at this time - I’d imagine it could be a very significant amount - now if we expand out to encompass all vendor/retailer hotlines in the UK, and you have some serious call traffic.

Anyway, I can only guess at the dialogue for unhappy Mobile owners - here’s one (I made up) below:

Caller: hello, yes, I’d like some help regarding my Mobile phone - it’s not working

Operator: Yes sir, now, can I ask first of all - are you calling on the Mobile in question?

Caller: No! It’s not working!

Operator: OK - can you tell me what you can see on the screen of the Mobile?

Caller: Nothing! It’s not working!

Operator: what happens when you press a button?

Caller: Nothing! (Sighs) it’s not working!

Operator: Have you tried turning it on and off again?

Caller: Goodbye. <click>

Anyway, I digress If you want to read the Daily Mail story, you can link to it here. Anyone had any tech/gadgets bother this year? If so, did you call at 11.48?!!