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Billing Error at Bell Overcharges 100,000 Clients by $500

Categories: Bell Mobility
By: , IntoMobile
Friday, February 20th, 2009 at 7:22 AM

bel-ebillAn anonymous source at Bell’s head office has leaked out some strange billing information. Seems as though their new e-bill system accidentally overcharged around 100,000 clients in Ontario and Quebec. How much did it overcharge? Oh, just a cool $500… Nothing big, you know… whatever :P

From an internal notice sent around at Bell:

“As a result of a system error with the launch of the new e-bill, a message was sent in error to 100,000 One Bill eBill clients in Ontario and Quebec. The error message states that the client has an account balance owing of $500. This is an error message and does not impact the clients actual balance owing. Impacted clients have been sent an e-mail notifying them of the error and have been provided with the correct balance”

Hopefully all of those affected have already received the email explaining the situation. I’m sure there was much freaking out going on for those customers. I have to say I do sympathize with them, as a few months ago I received an $1,200 bill from Rogers in error. Needless to say I was just a tad P-O’d.

[Via: MobileSyrup]

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About The Author

James Falconer

James was born and raised in Winnipeg, Canada. Almost 15 years ago he started out in the 'real world' as a web and graphic designer. Through the years he has finely tuned his skills in SEO, internet marketing, conversion strategy, and project management. To date, he runs his own successful consulting business where he advises companies all over the globe. A co-founder of www.crackberry.com, and sole proprietor of www.mactropolis.com, James in recent years has become very active in the tech blogosphere. Online community building and strategy is fast becoming one of his passions. Watch for James' no frills attitude, unique perspective and to-the-point comments here on IntoMobile!

  • Alexey

    It seems common practice for these companies to make these “errors”. Few years back I used my Rogers phone while roaming in US to call Europe. They charged me over $600 for a single phone call, rate was over $20 per minute. When I inquired about the charges they found the rate they used was wrong and refunded about half the amount but still over $10 a minute is insane.
    Just last month I tried browse internet on my old pay-go Rogers phone, I don’t have a data plan, but I just entered WAP settings and it worked, so just for test I opened yahoo.com website, the page loaded very slow, it didn’t even finished loading.
    That test cost me $15.
    I just hate Rogers.

  • Jerome Jassenoff

    This why we can help ! Contact me Jerome Jassenoff for further information.Simply put, if we cannot reduce your costs, we do not get paid ! Helping You add more to your bottom line !

  • We_rip_u_off

    Bell did the same thing again on the August 20, 2011 billing !!!!!!

  • Bell_screwingPeopleAgain

    Bell added MOBILE BROWSER overage charges to iPHONE users. Guess what BELL…. iPhones are charged DATA…. they don’t have Mobile Browsers… you con men take your fraudlent billing and shove it where the sun don’t shine. TIME TO SWITCH TO TELUS!