Comments on: Palm Pre’s touchscreen – Scratching like a DJ

By: Martin

Martin — Thu, 15 Oct 2009 13:38:53 +0000

had for 3 months ,,not durable,,scratches ,,cracked case on 1 corner touch screen not fuctioning,,lot of probs,,mayb i have 1st gen. spider cracks evident..always roams.poor reception,drop calls 5 times a day.

By: Patrick

Patrick — Fri, 18 Sep 2009 20:43:37 +0000

Your new Pre will come with a plastic cover on the screen. Just leave it there and you’ll be good to go.

By: Aaron

Aaron — Wed, 02 Sep 2009 03:12:22 +0000

I have had the Pre for 3 months now. I babied it for the first month carrying it in the leather pouch and all. Then I miss placed it and decided it’s easier to use without the pouch. I left the original plastic on the screen though. After 2 more months still no scratches! I have dropped it probably 10 or so times, and had it with my keys and other stuff by accident quite a few times. After a party my phone ended up getting pretty tossed around and the plasic screen cover got ripped up, but still no scratches!. I just took it and got an invisable shield put on the screen yesterday though because I really am careless with my phone. I have the Ipod Touch also with a screen protector. The glass seems the better material if I had to choose, but trying to type with the onscreen keyboard gives you so many mis typed letters its almost impossible to use. Make an Iphone with a real keyboard, and bluetooth, and it would be a closer battle.

By: FM

FM — Mon, 31 Aug 2009 15:45:37 +0000

I have had my pre for about a month. Just this past weekend I got my first fine scratch horizontally across the screen. I can see it clear as a bell when using any app with a light background. I have to stare at this for another 23 months now.

I am pretty sure it was a lighter I had put in my pocket with it during a party. I am usually real careful. No sharp edges on the lighter but I can see how it would scratch it throughout the day. My fault for sure but I am certainly not happy that I have to pull this thing in and out of a pouch or have a dedicated pocket for it. I can only imagine what its going to look like by the time my contract is up.

Does anyone know Palms policy on screen scratches. I have the warranty coverage.

By: Keisha

Keisha — Sun, 23 Aug 2009 22:35:28 +0000

I had my pre for a month and yes it is scratched. I am blessed however it is not the screen . I believe for the price it should be at least a one time courtesy repair for the pre

By: isocuda

isocuda — Sun, 23 Aug 2009 07:06:46 +0000

First off, It’s a 1.0 product and Palm being a “small” company doesnt have the backing for quality control, it’ll take a few batches before lalt he kinks are worked out, this phone in the picture is clearly a first batch Mass production model, the very first issued left the factor witht he wrong forumlation in the plastic casing which lead to the spider cracking issue.

Not to mention this is a 1.0 product, lets not forget the shit show Apple had, for such a “Big” company, nothings ever perfect

SO comparing the iPhone to the pre is not only silly, but bullshit, I have scratched one from dropping my keys on it when i tossed them onto the table lightly, so enough with the yuppie, “OMG MY APPLE IS GOD” bullshit

it’s a damn phone, after owning many business phones, I’ve learned scartched are normal, get over it and move on, and if the scartches are enough to distort the view of the screen, then pay the deductable and replace it.

If your phone is brand new, yeah go buy a protector till it looses it’s “big drop virginity” after that who cares let it go freeballing out int he mobile world!

By: PreUser

PreUser — Tue, 28 Jul 2009 13:02:51 +0000

I bought my Pre the day they were released and I still have no scratches on my scree (still no screen protector). I’ve dropped it, I’ve kept it in my pocket (sometimes with coins and keys) yet still no scratches anywhere on the phone. I too bought the hard case for my Pre not too long ago (http://www.bestbuy.com/site/olspage.jsp?skuId=9319873&st=pre+case&lp=6&type=product&cp=1&id=1218087048931) and have since dropped it a few times, phone still fine but hard case has some dings. Once I watched in horror as my phone slid down the sidewalk screen side down. I thought for sure it would be scratched up but it wasn’t. No scratches on the phone at all. Somehow the extra lip on the hard case elevated the phone enough to keep the screen from rubbing on the ground. Good.
Point is. Whoever owned the phone pictured above must have been either a complete retard or scratched it on purpose. Aside from the hard case, my phone still looks brand new and I don’t exactly baby the thing either. It’s not as tough as other phones I’ve had, but it can take more of a beating than some iLovers claim it can take.

By: Paul

Paul — Mon, 27 Jul 2009 10:23:01 +0000

I just purchased a Pre from radioshack and they have a hard case and holster. The phone faces inward on the holster to protect it while the outside case protects the phone body. Add a screen protector and you’re good to go.

As for the iphone being impossible to scratch, that’s crap. I own an Ipod Touch and take it to work in my pocket everyday. Two weeks ago I pulled it out to go online (wi-fi) and there were two scratches on the front. I had nothing but a pen in my pocket but now the screen has visible scratches that you can easily see from any direction and can even feel when touching it.

By: Robert Winslow

Robert Winslow — Wed, 15 Jul 2009 17:40:08 +0000

Not only will the Pre scratch easy, but the Case that Palm sells (Leather) scratches the device.

I gave up on this device I had 3 defects in the device, I decided the defects are a result of a design and as such I had no hope that returning for a new one would fix the problem.

I warn everyone and anyone who cares to listen, stay away from this device until the next revision.

By: Watson

Watson — Mon, 13 Jul 2009 03:01:24 +0000

I don’t know if these stories are true, but my Pre received a cracked screen sometime today while being in my hand texting or when I had it in my belt clip. It is starting to seem like a piece of trash.

By: MPLSgirl

MPLSgirl — Wed, 08 Jul 2009 20:07:10 +0000

I have a Pre on the way to me.. You people are scaring me!

By: Robre

Robre — Thu, 02 Jul 2009 16:49:57 +0000

One of the best decisions Apple made was to have the glass screen. I have a 2-year old one and the glass is looking like new. But the home button shows a matte surface just from pressing it. Imagine what the screen would look like. Anybody who makes a touch-screen device using a plastic screen doesn’t know what he is doing.

By: Josue M

Josue M — Tue, 30 Jun 2009 02:56:11 +0000

I have scratched my Pre twice by putting change in the same pocket. Force of habit. My Pearl was more resilient.

By: emu

emu — Fri, 26 Jun 2009 11:05:12 +0000

I had my Pre 10 days and the screen cracked in my pocket. Didnt bang it, hit it, nothing, just the pressure of being in my pocket cracked it and now the entire screen doesnt work- absolute crap and I’d recommend anyone against it- cheap hardware.

By: tomascco

tomascco — Thu, 25 Jun 2009 15:50:41 +0000

I had a Treo for four years and never received a scratch on the touch screen. I had my Pre a week and it’s marred for life. Same pocket, same stuff. The Pre’s finish seems more fragile than any other find I’ve ever had, and I’ve had quite a few in 10 years.

And no, you don’t have to be stupid to get a scratch either, just live a normal life without being over-paranoid about your phone. I got the Pre to make life easier. I don’t need another infant to have to constantly fret over. Now that it’s scratched I quit fretting.

By: 8B7T

8B7T — Mon, 22 Jun 2009 20:56:49 +0000

I bought a used iPod touch off my bro-in-law, and it has a protector over the touch sensitive area only, but not the rest — it’s one piece of glass. This thing is pretty beat up, scratched all around, including the outer bezel, HOWEVER, the glass is pretty much un-scathed. It’s a very resilient piece of glass. I keep it un-cased in my pocket, and don’t worry about it…

Compared to what I just saw with the PRE, it’s a much more resiliant surface. I’m sure with the right screen protector, the PRE would be fine, but that doesn’t invalidate the claims of the iPhone having a better touch surface material.

By: mxp

mxp — Sat, 20 Jun 2009 22:48:39 +0000

lol mine scratched within 2hrs of purchase.. I was plugging in the changer when the mini-usb end of the charger lightly flicked the screen.. In 1.5 months might just see how many skips it will take into the atlantic. That skipping stone frame is just to tempting to pass up, and of course i’d love to test out the 7$ warranty aspect.

By: jdoe

jdoe — Fri, 19 Jun 2009 20:19:00 +0000

That is BS the Iphone screen does scratch. I tried the so called testing with the keys and to my surprise on my iphone classic there is now fine scratches in three different places that can be seen when the phone is angled properly. These are especially distracting when trying to watch a movie. The 3g which my brother has did the same exact thing tiny scratches straight in the class and can be felt with a finger. Granted the screen is not plastic and will not ever get as bad as that pic of the Pre but do not put out false information about the “all powerful” iphone it just is not true.

By: adam

adam — Thu, 18 Jun 2009 16:04:34 +0000

Um no Nico, not any phone would have this happen, iPhones couldn’t be scratched with a brick, that’s the difference between quality and well .. the Pre.

Look on youtube for “trying to scratch iPhone”, they even put it in a bag of change and shook it around constantly…

By: Nico

Nico — Thu, 18 Jun 2009 10:17:37 +0000

Bullshit, you have to be completely stupid to end up with this result. The same thing would happen with an iPhone or any smartphone actually.