Virgin Mobile Canada Set to Launch ‘30-Day You’ll Love Us’ Guarantee
By James Falconer on Monday, November 2nd, 2009 at 7:04 AM PST In Virgin Mobile
You gotta love Virgin Mobile and their creative promos. They’re always a bit wacky/off-the-wall, but they seem to work… If nothing else they generate a fair deal of ‘buzz’ in the blogosphere.
Earlier this morning, I read about a new 30-day ‘You’ll Love Us’ Guarantee that Virgin is set to put into action. Basically, the deal is you have 30 days to try out any device on Virgin, and if you ‘haven’t fallen for us in 30 days, just return your phone and pay for the airtime used.’ Interesting. I’ve been with Rogers (NYSE: RCI) for who knows how many years now, and I haven’t fallen in love with them. Not even close. However the bigger concern to me is that if I was to ever fall in love with my wireless provider, wouldn’t that mean I have some larger issues that needed sorting out? Seems like an odd thing to fall in love with. Maybe if I should give Virgin Mobile a spin to see what all the fuss is about? 
Key highlights of the new guarantee:
- You have 30- days to return your postpaid phone if you don’t love us!
- Return the phone for refund where it was purchased
- Only pay for the monthly plan charge, overages + activation fees
- No Cancellation fees within 30-days (& no minute counting)
A new site is going live for this one tomorrow, at VirginMobile.ca/loveus. All of the details will be available there. I’ll be sure to pop on over tomorrow to take a look-see and report back to you.
[Via: MobileSyrup]
Virgin mobile staff are LIARS and thieves!!!
4 times in one year they overcharged my account $15.00 .. a so called top up… I had the $10 monthly plan anniversary date of 25th of the month(for emergency use only)and each time they rightly charged my account $10+tax, on the 25th.. then on the 27th, there was another charge of $15+tax… When I confronted them they refused to issue credit… once the clerk offered me $30 to be added to my phone, but I told him what would I do with that?? I don’t use the $10 a month now (the funds expire each month, no carry over… The last time, the girl LIED and told me that my $10 monthly does not go to my phone account, it goes directly to Virgin Mobile, necessitating the $15 auto top up..