Disqus
Software-as-a-Service company Medallia is proving once again that iPhone is a decent business device, not just a multimedia toy. They’ve released a dedicated application in the AppStore simply called Medallia for iPhone, bringing customer experience and enterprise feedback management to the palm of a hand. As a result, Medallia customers can access, monitor, and respond to real-time customer feedback while on the go. The application is free to all subscribers of Medallia’s Enterprise Feedback Management Platform and it works with all iPhone models.
Commenting on the announcement, Medallia’s President Amy Pressman said: “Our clients care about the rapid delivery of actionable customer feedback that is easily accessible at all times. Organizations that focused on customer satisfaction before the recession have outperformed their peer groups and delivered higher rates of customer retention in this challenging economic environment. To maintain a competitive edge, these organizations rely on real-time feedback, not information captured weeks or months ago. We developed Medallia for iPhone so our customers, who oversee divisions across all industries, can hasten the cycle of feedback and response to improve customer satisfaction and retention.”
Finally the AppStore link is here, but if you’re a Medallia customer you’ve probably already grabbed the app.
About The Author
Dusan Belic
Dusan has been using smartphones since their introduction and is now following the latest trends in the industry. The "convergence" is what he's most excited about, and writing about it is the next logical thing to do. He thinks that using a smartphone is what everyone who cares about their time should do. In addition to his interests in mobile phones, Dusan also loves to experiment with the latest web and mobile 2.0 services. The idea of accessing and managing your information from any device no matter where you are simply amazes him. Whether it's an online to-do list, note taking service or a video sharing social network, he's there to try it out. He admits though, he's still searching for the ultimate web-based organizational tool, which "sings" perfectly with the mobile PIM application. Dusan used to run SymbianWatch.com which later became part of IntoMobile. He lives in Serbia, South-East Europe, from where he edits the site on a daily basis.
-
thinkerdog
