Consumer Reports Unimpressed with Apple Response, Still Won’t Recommend iPhone 4

Sad times for Consumer Reports. After being so fickle with its stance on Apple’s iPhone 4, calling it the best smartphone on the market and essentially praising it as some technological work of art, then retracting nearly everything it said by saying it can’t recommend the phone, the company still can’t vouch for the iPhone 4. In light of the press conference that Apple held on July 16 regarding its smartphone’s antenna issues, Consumer Reports decided to comment again.

Somewhat pleased with the steps that Apple is taking toward a solution, Consumer Reports still can’t fully recommend the iPhone 4:

Consumer Reports believes Apple’s offer of free cases is a good first step. However, Apple has indicated that this is not a long-term solution, it has guaranteed the offer only through September 30th, and has not extended it unequivocally to customers who bought cases from third-party vendors. We look forward to a long-term fix from Apple. As things currently stand, the iPhone 4 is still not one of our Recommended models.

Like many Apple customers, Consumer Reports is just as fickle as anyone else regarding this issue. Is there a problem? Does it really affect daily usage? At this point, is there anything Apple can do to remedy the iPhone 4 problem? It sure seems like a lose/lose situation for the Cupertino-based company and Steve Jobs. A recall will just let all the haters gloat, and it’s not like Apple is going to redesign the antenna system in just a few weeks. Giving out free cases didn’t seem to quell any fires, and offering full refunds didn’t make anyone too happy, either.

From the fanboys to the haters, it seems like no one really wants a solution at this point. They just want to see Apple and Steve Jobs burn, or at least to come forward with the kind of humility that Jobs failed to display during Friday’s conference. Then again, what more could the jaded want? The conference did start with the words, “We’re not perfect.”

I believe that Apple has done everything it can to remedy this situation–just because it doesn’t fully solve the problem or make its users 100% happy doesn’t mean that Jobs and Co. are holding back. One can either return the iPhone 4 or not buy it at all based on Consumer Reports’ advice.

Image courtesy of Aaron Benson

[Via: Consumer Reports Blog]

  • zpectre

    if you return the iphone 4 for a full refund is your 2 year contract cancelled with att canceled also?

    • Alvin

      Yes, your contract associated with the purchase of the iphone 4 will be cancelled. It takes up to 72 hrs. I know because I returned my iphone 4 a week ago. My contract reverted back to the original contract that expires the end of July. I will wait until next year to get the next generation of the iphone.

    • luck

      I don't know 🙂

  • @timjones17

    Sadder times for Apple. I hope Consumer more cautious with Apple next time, doesn't get caught up in the Apple reality distortion field again.

  • Mike

    I have a blackberry (unfortunately and similar model tested in press conference) and tested the signal lose in the same manner Steve Jobs described as an example. The blackberry illustrated the problem as Steve Jobs explained. I'd still buy an iPhone 4.0 in a second if my company didn't supply my phone. I say, accept the honesty, we'd be lucky to see this candid response from many other companies.

  • Singer

    I have a few different manufacturer phones and antenna attenuation is present on all of them. However, the iPhone has the best signal when held normally. When held in a death grip, also has the best signal range to hold a call than the other phones in their respective death grips. An added note is that the iPhone 4 death grip is a lot harder to do than the other phones in actual usage as that hand position is extremely unlikely when up to your left ear. Try it, it is an incredibly unnatural form. This is an invented problem that doesn't have a real world use case. More likely that other manufacturers such as Blackberry, HTC, and Samsung will suffer from this problem on a day to day basis with their Antennas directly in front of the palm of your hand!

  • John

    Everybody keeps saying all phone have this issue. No they do not. My wifes BB Bold does. My phone though does not. The only way I loose any signal is by completely engulfing my phone with both hands where all I can see if the meter. Other than that I never have a issue. Of course I have a Palm Pre, which other than cracking and falling apart is the best phone ever made. I think my point is all phones have problems, just not the same problems. Apple needs to fix their antenna and HPalm need better hardware. BB needs a better OS and Andoid, well there is no hope for android phones.

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