Is your Motorola Droid X having screen issues? [Update: Verizon responds]

by - 31 Comments

droid-x-screen

It’s only been a few days since the launch of the Motorola Droid X on Verizon but we’re seeing scattered reports of users with screen issues.

The forums are howling with a few reports of dead pixels and flickering screens. I could imagine this would be the worst feeling if you actually waited in line to pick up this Android superphone.

After noticing dead pixels, one users decided to return the Droid X and was met with some awful news.

Took it back to Best Buy and they stated that I was the 3rd one returned today with the dead screen…OUT OF 6 THEY SOLD ON LAUNCH DAY!!!!!! … I have my name down for the next X they get in but am a bit hesitant to get one…but I guess by the time the come in next week I can see if more people have this issue.

It’s not just the forums that are blowing up, as a few YouTube videos have surfaced with the Motorola Droid X screen problems.

That 4.3-inch screen is one of the major draws of the Motorola Droid X, so it would be a shame if it didn’t work as advertised. Along with that display, the Android handset rocks a 1 GHz TI OMAP processor, 8-megapixel camera, Mobile Hotspot option and all the connectivity you’d expect from a device of this class.

To be fair, there are always a few bugs in the launch of consumer electronics products and social media and YouTube can make this seem more widespread than it really is. I’ve put in word with Verizon and am hoping this is an isolated issue that doesn’t impact many users.

We’ll update when we hear back from Big Red. In the meanwhile, let us know how your Droid X is holding up in the comments, readers.

I had no screen issues with the Motorola Droid X I reviewed here and I liked the 4.3-inch screen.
Motorola Droid X Review

[Update]

We just got word back from Verizon and it doesn’t appear to be a massive issue. According to Verizon spokesperson Brenda Raney:

Verizon Wireless and Motorola are aware of a very small number of DROID X units that have experienced a flickering or banding display. Motorola has resolved the issue and is continuing to ship the phones. Any consumer who experiences a flickering or banding display should contact Motorola customer support center or Verizon Wireless.

Read more about Verizon’s response here.

[Via Mobility Site]

  • samiup

    probably just some Apple fanboy trying to make it seem that the whole world is broken since its iToy is broken…

  • Ricky

    Got my Droid X yesterday, and it has a dead camera right out of the box. :(

  • simple

    Mine is working fine. It's hardware and built by humans. There are bound to be issues with some of the equipment. Look at the iPhone…they have two issues…network and hardware!

  • Tara

    My Droid X has the vertical bars problem. Verizon intially said they would replace it by July 28th. Now they are backing off that date, and can give me no estimate on delivery date.

  • tcpage15

    6 days and counting for me…so far so good…killer phone thus far…will definitely be keeping an eye on this though

  • A. User

    Received my Droid X yesterday. No issues at all. Everything's fine!

  • Frank

    got my Droid x on Friday 7/16/2010 no problems thus far. Great Phone!

  • Guy12

    Had mine since launch day and no issues with mine!

  • Guy12

    I purchased mine on launch day and haven't had any problems!

  • Omar Carter

    Nope my Droid X isnt. BUT my Motorola Q is.

  • j_acm

    My phone was flickering and doing the same thing. I had to call 611 and ask for a new phone. They tried making me go to the store but after calling a few times they sent one out, but not till next week. The funny thing is that it stopped flickering and is now working good. ANyone know whats going on? please let me know !

  • Lana

    My boyfriend and I both preordered from Best Buy. Mine works fine, his started having vertical line and screen flicker issues before we even made it to the car. According to the Best Buy we ordered from, they got 10, and he’s the only one so far who’s needed a replacement. I’m just hoping he gets a new one soon.

  • angel

    Here you go, you guys like to criticize the Iphone 4 eveytime their's a little glish now you know how it feels.

  • isreal colpitt

    Got mine the day after launch, was broken oob. Got a new one yesterday and have had no issues yet (crosses fingers)

  • Chris Chung

    http://www.youtube.com/watch?v=mFqIOmmFQ48

    My Droid X screen failed within the first 12 hours of ownership on thursday. I also posted a video to YouTube of the screen symptoms.

    T

  • Gavin

    Im glad ill be getting a 2nd batch droid x

  • Dach

    I'm having problems with camera and the record. The wireless suck ass. I knew I should of go with the Incredible!

  • Jonathan Gillespie

    Add me to the list. My Droid X does not have the bottom of the screen working and that was right out the box!!!!! Called Verizon and there is nothing they can do. I'm sending it back and going to Sprint!

  • jer85008

    Mine is super, screen is better than my old iPhone 3Gs or BB Bold 9700.

  • Rudy

    I pre-ordered from Best Buy and works great. I'm very happy with the phone, fast, big screen, excellent battery life, I love the phone. I'm so sorry for new iPhone users, by the way I hate apple.

  • KWX

    I got mine Friday, and started having problems Sunday. By Tuesday evening about 85% of the screen was completely blacked out. My husband's was shipped at the same time and he's had no issues. I hope to get a new, working one next week (or at least I'd better…).

  • kdarling

    Looks like a poor cable connection that works loose during shipment.

  • Kevin Peterson

    I bought the Droid X and had this exact problem. And unfortunately, no matter what you try Verizon will not replace a DOA phone ahead of any new order, so it's back to waiting several more weeks, hopefully getting one that works this time.

    The only good news to share is that if you ask for a supervisor, it seems relatively easy to convince them of their own faults and they at least agreed to shipping FedEx P1 and also giving a 10% discount on my service for the next 6 months. But still, I would much rather they just budgeted for a certain percentage of RMAs and fulfilled those commitments each and every day before sending out new orders. Lame.

  • Ryan

    But wait! It's not an iPhone 4, so it must be perfect, right? Lol…

  • marc

    mine looked exactly like the first screenshot out of the box although i didn't realize it until i the best buy folks had already activated it (the plastic screen guard was still on so i didn't pay enough attention). since the launch date, my screen has only gotten worse so that now i only have a few horizontal pixels of the status bar visible. functionally, the phone works fine when i can actually see the screen but now i have to wait until best buy gets their next shipment so i can exchange the phone.

    don't know if this was a lot issue or not but i bought mine from a best buy big box store in the boston area.

  • Screengate!!!

    I can see it now! Screengate!!! They need to hold a press conference to apologize to everyone!!!

  • DAC

    I am a Verizon agent and have sold over 60 of these phones with no issues at all.

  • tony

    Got my X on day 1 from verizon..no problems at all.love it! hope everyone gets theirs fixed/replaced ok..

  • Blake

    Ordered 2 X's from Verizon store, one is fine and one had bad screen. They re-ordered and paid for free overnight shipping. The store said they had never heard of this problem.

  • 1st Time Droid User

    I got my phone 7/16/2010. It worked perfectly, up until today. I had downloaded a few games today and was playing one when it started fading out on me. I thought it was a virus in the game (Sudoku; couldn't tell you which one right now because I can't see it!), but when I took it in to the VW store, they said they have seen this problem before. After no help from one of the reps at the store (he lied and told the girl coming over to help him that he had told me shipping dates to get a new one when he hadn't), I was told I would be sent a new one by Wednesday (technically certified like new, but the girl told me that since the phone was so new, I was guaranteed to get a new one). I guess my story has a happy ending, provided that I really do get the phone that soon, but I'm so disappointed that they shipped phones with this problem.

  • dang

    My screen just died – had it for about 2 months and love the device, but it looks like the picture above.

Back to top ▴