T-Mobile may not have the most exciting phone line-up right now, but it does have the honor of being back on top in customer service satisfaction ratings, according to J.D. Power and Associates. After taking a back seat to Verizon earlier this year, but getting the number one spot for retail satisfaction, the fourth largest carrier in the U.S. is number one in customer service. While the customer base might not be the biggest, T-Mobile has obviously done well enough to earn this reputation by making sure its customers are happy.
Out of a possible 1,000 points, the Magenta carrier scored a lucky 777, beating out AT&T who was at a close 757. Surprisingly, Verizon, who has taken the number one spot a few times over the past few years, is trailing along in third with 749. Perhaps the sudden influx of Droid Incredible users and Palm Pre Plus customers weren’t too thrilled after they’d switched over with higher expectations. Like, maybe from T-Mobile.
Overall, it’s good to see T-Mobile staying in the game. While it’s going to be far behind in the 4G wars, its HSPA+ rollout seems to be going rather smoothly – which is great, considering HSPA+ can deliver speeds higher than some other 4G network technologies. And of course, the carrier is just killing ’em with kindness when it comes to its concerned customers. Why wouldn’t it? When your subscriber base is small as it is, you’re going to do everything you can to make sure those customers stay, and that they stay happy.
[Via: CNet]