HTC EVO 4G users experiencing data issues? [update]

HTCEVO

The EVO 4G may still be the best smartphone on the market in terms of specifications these days, but that hasn’t allowed it to go without its fair share of problems. From battery life to screen issues, the EVO’s issues range from annoying to critical. Unfortunately, one more may have recently come to light.

Apparently some users are reporting that their handsets have gone all wonky when trying to use their web browser on the data network. Be it 3G or 4G, many users can’t seem to get data working at all, and a reboot does not fix the problem. Some are saying that the issues are only when they try to access Google mobile sites, where others say they simply can’t access any data services. Interestingly enough, it looks like most of these issues are coming from a certain part of the country. Most reports are coming in from Chicago, Ohio,  and Michigan, with some in Tennessee also having the same issues. While this could be extended much farther, is looks like this is where most of the reports are coming from.

Calling Sprint won’t yield a proper answer, either. Many who’ve called and complained of the issue were just told to perform a factory data reset and see what happens. Wiping the phone may actually get the desired results, but that shouldn’t be your first answer. It’s likely Sprint’s network, and not the phone itself, but no one seems to know what exactly is going on here.

If you have yet to, try turning the phone onto Airplane mode, and let it sit for a moment, then turn it off. This has fixed data issues for me sometime. But, if a reboot doesn’t work, Airplane mode doesn’t sound like it’ll be a fix either, although it’s worth a try. If this issue persists, we imagine Sprint may have to actually address it. Let’s hope it doesn’t have to come to that.

Are you experiencing issue with your EVO 4G? If so, what part of the country are you in?

[Update]
Sprint contacted us to let us know that the data connectivity issues were indeed real, and that it affected Android users. Apparently, “Sprint fixed a firewall issue which was impairing Android traffic and services became available again on 11/9/2010.” If you’re still having issues, you should contact Sprint, but chances are good that everything is honky dory at this point.

[Via: XDA-Developers, Engadget]

  • Richardyarrell

    I am an htc evo 4g owner in New York City I am not having any network issues with my htc evo 4g all has been well since June 4th. I am waiting on the htc evo 2 or hoping for an tablet from htc that has 4g capabilities and can make a phone call just like a smartphone…..Gingerbread time

  • http://www.facebook.com/people/Steve-Taylor/25702119 Steve Taylor

    I’ve had data issues and I am in Michigan. The first sprint store I talked to was clueless and suggested that I had too many apps running on my Evo. The second sprint store said they were familiar with the issue and it should be resolved in a few days.

    The only reason I think Sprint wouldn’t acknowledge a network problem is because then they may have to pro-rate/credit peoples bills.

  • http://www.facebook.com/people/Steve-Taylor/25702119 Steve Taylor

    I’ve had data issues and I am in Michigan. The first sprint store I talked to was clueless and suggested that I had too many apps running on my Evo. The second sprint store said they were familiar with the issue and it should be resolved in a few days.

    The only reason I think Sprint wouldn’t acknowledge a network problem is because then they may have to pro-rate/credit peoples bills.

  • http://www.facebook.com/people/Steve-Taylor/25702119 Steve Taylor

    I’ve had data issues and I am in Michigan. The first sprint store I talked to was clueless and suggested that I had too many apps running on my Evo. The second sprint store said they were familiar with the issue and it should be resolved in a few days.

    The only reason I think Sprint wouldn’t acknowledge a network problem is because then they may have to pro-rate/credit peoples bills.

  • Braaainz

    Im in Michigan, no problems here for me.

  • Braaainz

    Im in Michigan, no problems here for me.

  • Braaainz

    Im in Michigan, no problems here for me.

  • mmark27

    LAME article saying its an Evo specific problem. It was a Sprint issue with one of their firewall call back protocols that affected all Sprint smartphones.

  • mmark27

    LAME article saying its an Evo specific problem. It was a Sprint issue with one of their firewall call back protocols that affected all Sprint smartphones.

  • mmark27

    LAME article saying its an Evo specific problem. It was a Sprint issue with one of their firewall call back protocols that affected all Sprint smartphones.

  • mmark27

    LAME article saying its an Evo specific problem. It was a Sprint issue with one of their firewall call back protocols that affected all Sprint smartphones.

  • Tim

    I am in Michigan and having the issue. They had me wipe the phone and that did nothing. Then sent me to the Srint Store to swap out the phone. There they told me many people have called or came in with the same problem. Why didn’t the reps at corporate know anything??? That is right we are talking about Sprint.

  • Steelernation07

    I am in Pa and having issues going to try airplane mode as I am frustrated, just got my wife Epic phone seems to be working just fine…

  • Steve

    Utah and 4g speeds are all f’d up Sprint gives me the runaround BS!

  • LifeHacker

    I am an HTC Evo 4G User and have had no problems whatsover. I’m glad I switched to Sprint and dropped the expensive useless AT&T 3G plan.

    I travel alot and never have data issues.

  • Paul Adam Richter

    ive been having issues for over a week (going in and out data might work or wont) well today everything stopped rebooted and phone works for just making and receiving calls but had and error code 1012 so while and a sprint repair center (wireless giant) they did a factory reset and bam nothing i can make and receive calls but no internet and thats 5 hours later and sprint cs no help wtf

  • Jjaeger750

    I just started having this issue today with my evo. makes/recs calls just fine but is having multiple issues with data and web browsing. I checked the wireless network under settings and it was grayed out and showing the network was being turned on instead of already on. powered phone off a couple times. still same issue…will try this airplane mode.

  • http://viettelonline.com/ LienDTK

    Well, interesting post, thanks!

  • ROBERT PATATANYAN

    i have evo 4 G. from sprint. It has problem with video recording.
    The sprint changed the phone 6 times, the SD card 3 time. repaired , reset about 25 times.
    i spent most of my life in sprint store or talking to customer service.. and no solution.
    the problem : video freezing , the sound and motions does not match.
    if any one knows please e mail me
    [email protected]     
    thx

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