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LG’s so called “remote customer care services,” which includes a pre-loaded Remote Call application and the LG FOTA (Firmware Over-the-Air) system, will now be made available to users worldwide, following the initial roll-out in Korea. This new offering — the company’s press release proudly states — makes LG the first mobile phone manufacturer to offer remote maintenance services as a way to diagnose software problems and to distribute software upgrades direct to customers’ phones.
In real-world situation this means that no longer will you be required to visit an LG Customer Information Center (CIC) if a problem arises with your smartphone. Rather, the “Remote Call” app will diagnose the device with LG’s experts remotely jumping in when needed. However, they will not be able to access any personal information such as emails, text messages, calendars and pictures unless you give them access to.
In addition, thanks to the LG FOTA system and pre-loaded FOTA application, you will also receive regular alerts of the most current updates.
LG’s remote call services will, at least initially, be available on select Optimus smartphones, including the LG Optimus 2X, LG Optimus Black and LG Optimus 3D. The roll-out has begun and will eventually hit LG customers in Europe, the Asia Pacific region, and South and Central America throughout the second half of the year.
About The Author
Dusan Belic
Dusan has been using smartphones since their introduction and is now following the latest trends in the industry. The "convergence" is what he's most excited about, and writing about it is the next logical thing to do. He thinks that using a smartphone is what everyone who cares about their time should do. In addition to his interests in mobile phones, Dusan also loves to experiment with the latest web and mobile 2.0 services. The idea of accessing and managing your information from any device no matter where you are simply amazes him. Whether it's an online to-do list, note taking service or a video sharing social network, he's there to try it out. He admits though, he's still searching for the ultimate web-based organizational tool, which "sings" perfectly with the mobile PIM application. Dusan used to run SymbianWatch.com which later became part of IntoMobile. He lives in Serbia, South-East Europe, from where he edits the site on a daily basis.
