LG’s so called “remote customer care services,” which includes a pre-loaded Remote Call application and the LG FOTA (Firmware Over-the-Air) system, will now be made available to users worldwide, following the initial roll-out in Korea. This new offering — the company’s press release proudly states — makes LG the first mobile phone manufacturer to offer remote maintenance services as a way to diagnose software problems and to distribute software upgrades direct to customers’ phones.
In real-world situation this means that no longer will you be required to visit an LG Customer Information Center (CIC) if a problem arises with your smartphone. Rather, the “Remote Call” app will diagnose the device with LG’s experts remotely jumping in when needed. However, they will not be able to access any personal information such as emails, text messages, calendars and pictures unless you give them access to.
In addition, thanks to the LG FOTA system and pre-loaded FOTA application, you will also receive regular alerts of the most current updates.
LG’s remote call services will, at least initially, be available on select Optimus smartphones, including the LG Optimus 2X, LG Optimus Black and LG Optimus 3D. The roll-out has begun and will eventually hit LG customers in Europe, the Asia Pacific region, and South and Central America throughout the second half of the year.