AT&T again named worst carrier by Consumer Reports

AT&T generally gets killed by the tech press because its iPhone service has been poor in cities like San Francisco and New York but the latest survey from Consumer Reports suggests this disdain may be widespread, as AT&T was the lowest-rated carrier for the second year in a row.

The survey found that Verizon Wireless was rated the highest and consumers were especially satisfied with how Big Red handled texting, data services and having knowledgeable staffs. Sprint was ranked behind Verizon and T-Mobile secured third place. The report also found that many customers were happy with prepaid providers and smaller carriers like U.S. Cellular.

“Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service,” said Paul Reynolds, electronics editor for Consumer Reports, in a prepared statement. “However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.”

We’ve seen other studies which show AT&T can have faster 3G datat than some of its rivals but it still hasn’t licked the issues over its coverage and consistency. How is your AT&T coverage?

[Via Consumer Reports]

  • Anonymous

    I use a pithy senior value cellphone from Tracfone, that I was assured by the walmart fella, was running exclusively on AT&T’s network, and I have no issues at all. Not with having dropped calls, or talking qualities. In fact, I was quite surprised (and slightly relieved), that the cellphone, running on AT&T was more than adequate for my needs. So from my perspective – nothing wrong with AT&T. Or tracfone for that matter.

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