Here’s an interesting twist on the remote access services that have been around for years. Instead of being able to control your laptop or desktop computer from your smartphone, the TeamViewer QuickSupport app provides a way to do the exact opposite: remotely control your Android smartphone from your computer.
TeamViewer boasts that it is best used to help assist your friends or family or pretty much anyone who is technologically impaired. If they’re having a problem with their smartphone, rather than trying to figure out what the hell they are talking about over the phone, hook up TeamViewer QuickSupport with its secured connection and just get the job done for them. Optionally, I’d imagine the app is also useful to people who don’t feel like getting up to check their phone.
I’m sure you can sense my passion on this topic because I’ve helped people over the phone far too many times and it’s a struggle between them not describing the issue accurately and me trying to picture the problem and solution in my head. These types of remote access services are lifesavers.
There is a bit of a brick wall that might be tough to leap over though. Compatibility right now for TeamViewer QuickSupport is weak. It only works if you have a Samsung Android phone running original Samsung firmware Android 2.3 or later. Hopefully TeamViewer will eventually expand support for more Android devices. I wouldn’t place any bets that this is coming to iOS any time soon.
The app is free so if you’re lucky enough to have a compatible device, you can download it from Google Play.
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