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Cloud-based customer support platform Freshdesk unveiled MobiHelp SDK for iOS developers, allowing them to improve customer support within mobile applications. On the other hand, customers get the option to complain about some feature and ask for improvement/change rather than (just) giving an app a bad review in the AppStore.
Freshdesk MobiHelp SDK is free and its integration is seamless, taking just a single line of code. The system converts each user feedback into support tickets where developers can mark status and manage their progress. Further, MobiHelp automatically pulls in the user’s app and device ID so that developers receive fine-grained details about the user’s environment.
All said, we would like to see something like this integrated in as many apps as possible so we could actually influence developers to add features we need, fix annoying bugs and/or tweak some of the existing functionalities.
Here’s the video to get a better perspective how MobiHelp works, and you can get additional information from here.
About The Author
Dusan Belic
Dusan has been using smartphones since their introduction and is now following the latest trends in the industry. The "convergence" is what he's most excited about, and writing about it is the next logical thing to do. He thinks that using a smartphone is what everyone who cares about their time should do. In addition to his interests in mobile phones, Dusan also loves to experiment with the latest web and mobile 2.0 services. The idea of accessing and managing your information from any device no matter where you are simply amazes him. Whether it's an online to-do list, note taking service or a video sharing social network, he's there to try it out. He admits though, he's still searching for the ultimate web-based organizational tool, which "sings" perfectly with the mobile PIM application. Dusan used to run SymbianWatch.com which later became part of IntoMobile. He lives in Serbia, South-East Europe, from where he edits the site on a daily basis.
