Up to 1 in 4 British iPhone owners using handset with broken screen

Up to 1 in 4 British iPhone owners using handset with broken screen

A cracked screen apparently isn’t good enough reason for some phone owners to get their handsets fixed. According to a new study by British mobile phone insurance website MobileInsurance.co.uk, as many as 1 in 4 iPhone owners are currently using their handset with a smashed, cracked or broken screen.

The site was prompted to carry out the poll after noticing an increase in the number of claims involving various iPhone models and broken screens. They polled 2,471 iPhone owners from around the UK, asking them questions about the condition their handset was currently in.

When asked to rate the condition of their iPhone on a scale from 1 (very poor) to 10 (perfect), the average answer given by respondents was “5 – average.” Moreover, when asked if they had experienced any technical problems with their handset since owning it, 51%, said “yes” with the most common problem being the “home screen freezing.”

Weird, don’t you think? But that’s not all – in an answer to the question “Is your iPhone screen currently broken, smashed or cracked in any way?,” 23%, said “yes” with most answering their phone was in that condition for 6 whole months. All those who had said that their screen had been broken for a month or longer were asked why they still haven’t fixed it, the most common answers were as follows: haven’t got round to it (32%), not insured (24%), can’t afford it (21%), it’s broken – but bearable (19%) and other (4%).

Finally, when asked when they thought they’d get their screen fixed, 31%, admitted they “probably wouldn’t bother.”

  • Anson Cleve

    I went off the iPhone when I upgraded the software and the phone ended up bricked; a rare but known problem, apparently, and one which Apple naturally denies all responsibility for.

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