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Up to 1 in 4 British iPhone owners using handset with broken screen

Categories: Apple, Devices, Research
By: , IntoMobile
Saturday, February 9th, 2013 at 3:06 AM

A cracked screen apparently isn’t good enough reason for some phone owners to get their handsets fixed. According to a new study by British mobile phone insurance website MobileInsurance.co.uk, as many as 1 in 4 iPhone owners are currently using their handset with a smashed, cracked or broken screen.

The site was prompted to carry out the poll after noticing an increase in the number of claims involving various iPhone models and broken screens. They polled 2,471 iPhone owners from around the UK, asking them questions about the condition their handset was currently in.

When asked to rate the condition of their iPhone on a scale from 1 (very poor) to 10 (perfect), the average answer given by respondents was “5 – average.” Moreover, when asked if they had experienced any technical problems with their handset since owning it, 51%, said “yes” with the most common problem being the “home screen freezing.”

Weird, don’t you think? But that’s not all – in an answer to the question “Is your iPhone screen currently broken, smashed or cracked in any way?,” 23%, said “yes” with most answering their phone was in that condition for 6 whole months. All those who had said that their screen had been broken for a month or longer were asked why they still haven’t fixed it, the most common answers were as follows: haven’t got round to it (32%), not insured (24%), can’t afford it (21%), it’s broken – but bearable (19%) and other (4%).

Finally, when asked when they thought they’d get their screen fixed, 31%, admitted they “probably wouldn’t bother.”

About The Author

Dusan Belic

Dusan has been using smartphones since their introduction and is now following the latest trends in the industry. The "convergence" is what he's most excited about, and writing about it is the next logical thing to do. He thinks that using a smartphone is what everyone who cares about their time should do. In addition to his interests in mobile phones, Dusan also loves to experiment with the latest web and mobile 2.0 services. The idea of accessing and managing your information from any device no matter where you are simply amazes him. Whether it's an online to-do list, note taking service or a video sharing social network, he's there to try it out. He admits though, he's still searching for the ultimate web-based organizational tool, which "sings" perfectly with the mobile PIM application. Dusan used to run SymbianWatch.com which later became part of IntoMobile. He lives in Serbia, South-East Europe, from where he edits the site on a daily basis.

  • Anson Cleve

    I went off the iPhone when I upgraded the software and the phone ended up bricked; a rare but known problem, apparently, and one which Apple naturally denies all responsibility for.