AT&T’s marketing machine is in damage control mode right now. Remember that post I wrote a few days ago about AT&T’s network sucking because the company didn’t configure it properly?
Check out the email I just got:
Hey Stefan,
Saw your post and wanted to get you a response – we don’t think there’s any merit to the observation you passed along. Would you mind adding this to the post? Feel free to attribute to me or the company …
Also, noted your comment about cell sites – we’ve talked publicly quite a lot about the improvements we’re making to the network (7.2 rollout, increased backhaul to our sites, etc.) – but we also said we plan to add more than 2,000 sites this year.
Thanks,
Seth Bloom
FH for AT&T Corporate Communications“The AT&T wireless network is designed and engineered to deliver the highest possible levels of capacity and performance. Our standing as the nation’s fastest 3G network is validated by multiple third-party testing organizations on the basis of millions of drive tests annually.”
“We believe that recent online speculation regarding AT&T wireless network configuration settings is without foundation. Allegations in these posts regarding packet loss network settings are incorrect.”
To which I simply replied:
I’m not going to copy and paste your marketing message to my blog post. Good luck getting other blogs to follow your request.
Take Seth’s message with a few hundred kilos of salt. If you’re an iPhone customer, or just a plain AT&T customer experiencing network issues, leave a comment below.