- Category: Business
- Released date: 04/27/2010
- Current Version: 2.1.1
- Seller: Zendesk, Inc.
- Recommended Age: 4+
- Download Size: 12740028
- Last Update: 07/22/2011
- Requirements: All
Zendesk is a leading provider of proven cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. Now you, as a support agent, can access your existing Zendesk account through your iPhone or iPad, and stay on top of your customer requests with real-time access to Zendesk anytime, anywhere.
Zendesk for iPhone and iPad provides the following capabilities:
* Access all your support ticket views
* View a real-time list of activity on your tickets
* View and update comments, CCs, tags, and ticket fields
* Apply predefined responses, or macros, to tickets with frequently asked questions
* View all support ticket events and notifications
* Easily bookmark a ticket for future reference
* Search support tickets and knowledge base articles
* Upload and view attachments on tickets
* Take a photo and attach it to a ticket
* Supports TextExpander touch snippet expansion
If you are new to Zendesk, sign up for a free 30-day trial from within the application.