IntoMobile » Voicemail

AT&T Re-releases BlackBerry Bold Firmware with Visual Voicemail

Simon Sage — Wed, 23 Sep 2009 20:26:05 +0000

OS 4.6.0.297 for the BlackBerry (NSDQ: RIMM) Bold on AT&T (NYSE: T) is once again available after an initial release followed quickly by some technical difficulties and a retraction of the firmware earlier this month. The big deal with this particular patch is the addition of a free visual voicemail application, allowing subscribers to cruise through their voicemail without having to dial in. To get started on your Bold, go to RIM’s software download site for AT&T, and pick out the BlackBerry 9000 from the drop-down menu.

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Visual Voicemail Arriving for AT&T BlackBerry Bold Users Tuesday?

Simon Sage — Mon, 24 Aug 2009 14:03:50 +0000

Visual voicemail on the BlackBerry (NSDQ: RIMM) Bold has been a feature looming since January, but rumour has it that AT&T (NYSE: T) subscribers will be able to activate it for free starting tomorrow. Some particulars of the service have also bubbled up, if you’re you’re interested:

Store up to 40 voicemails for up to 14 days
Archive voicemails to device memory or on a microSD card
Forward voicemails as an MMS to other users or an email address
Save phone numbers in your Visual Voicemail inbox to your address book
Setup your voicemail including greeting right from the application itself

Hopefully we’ll see the native visual voicemail app spread to other carriers shortly after making it to AT&T – it would even be nice if Google (NSDQ: GOOG) got around to integrating their Voice service here in the long run, although the existing Google Voice app for BlackBerry should do the trick for awhile still.

[via BGR]

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SpinVox in Hot Water over Outsourcing Voicemail Transcription

Simon Sage — Thu, 23 Jul 2009 16:22:35 +0000

SpinVox, one of the big names in white label voicemail transcription services for carriers, could be in trouble as it has come to light that at least some voicemails are transcribed thanks to human ears in the Phillipines and South Africa. The company claims that some non-live listening is required to build the automated algorithms that handle other transcriptions, but they refuse to state exactly how many operations are handled by human versus machines. One call centre employee claims that the entire service is run by people listening in on live calls. The legal implications for such an operation are sizeable, as SpinVox is based in the UK and must abide by European Union data protection laws. Privacy issues, however, will do more harm to SpinVox’s image that call down the legal thunder.

In a statement, the ICO [Information Commissioner's Office] explained there was nothing to prevent Spinvox from using people rather than machines to translate messages. However, it said that “it may be helpful if the company is clearer about the likelihood that people will be used to translate messages”. “This is particularly important if customers are using the service for transmitting sensitive or secure information,” it added.

Listening to how an employee described the calls made it sound like an interesting day at the office, privacy qualms aside…

“We heard the message from the very beginning to the very end. Love messages, secret messages, messages with sexual content, even people threatening to kill each other.”

[via BBC]

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Google Voice Apps Arrive on BlackBerry and Android

Simon Sage — Wed, 15 Jul 2009 13:13:48 +0000

I knew there was a reason I got that invite to Google (NSDQ: GOOG) Voice a few weeks ago… Dedicated Google Voice applications for Android and BlackBerry (NSDQ: RIMM) have been announced, and are ripe for the downloading. If you haven’t checked out Google Voice, it used to be GrandCentral, an online hub to manage voice services, like saved SMS messages, transcribing voicemail, and a bunch of other handy functions I haven’t had a chance to try yet since it isn’t available in Canada. An iPhone version of Google Voice is on the way, too, if that’s your kind of thing, and number portability is also in the works. Check out Google Voice for more info, just remember that it’s still by invite only. If you’re already a member, go to m.google.com/voice on your mobile browser to pick up the app.

[via TechCrunch]

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Visual Voicemail not Happening on Palm Pre

Simon Sage — Thu, 21 May 2009 16:33:42 +0000

Palm (NSDQ: PALM) recently received a question on Twitter about visual voicemail on the Pre, to which they evasively replied: “Palm Synergy presents integrated messaging in lots of useful ways, but not that particular way”. While unfortunate, there’s no need to really worry about the lack of native support, that just means we’ll have to rely on third parties like PhoneTag, Spinvox, and maybe even a mobile client for Google (NSDQ: GOOG) Voice to fill the gap. If you want to chalk one up for iPhone, go for it, but it’s unclear if the lack of a feature is a permanent shortcoming of Web OS, or if it’s something that will come in a later version down the line, perhaps on the Eos. It’s a bit of a downer, and on top of no memory card slot, few details on battery life, and not video recording at launch, I think we’re all starting to get a more realistic picture of the Pre after the swooning factor has died down.

[via PreCentral]

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Visual Voicemail Coming to the T-Mobile G1 via PhoneFusion’s Fusion Voicemail Plus App

James Falconer — Wed, 12 Nov 2008 22:17:52 +0000

PhoneFusion announced today an upcoming Fusion Voicemail Plus app that will bring visual voicemail to the T-Mobile (NYSE: DT) G1 handset. The app will let G1 users centralize their voicemail boxes in one place, and allow them to visualize voicemail messages right on their screen.

Louis Libin, CEO of PhoneFusion commented:

“Our Fusion Voicemail Plus application is tremendously popular with our existing customers who wanted iPhone-type functionality on their favorite devices… With the launch of T-Mobile’s G1, the first Android-powered smartphone, people have been looking for an innovative visual voicemail app that runs on this breakthrough device. We believe Fusion Voicemail Plus fills this gap, giving the Android community a better way to stay connected when it matters most. We expect this application will quickly become one of the favorites on Android Market.”

The app is expected to be previewed today at the Under the Radar: Mobility Conference, taking place in Mounain View, California. Look for Fusion Voicemail plus for the G1 to appear in the Android Market by the end of this year.

[Via: NewsBlaze]

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More V-T-T – this time from the US…

Ben Robinson — Fri, 23 May 2008 13:39:45 +0000

As those of you that read regularly will know, I’m quite a fan of V-T-T (voice-to-text) services – I have one running at the moment, and love getting my voicemails as text messages – to the point the point where I think it’s a real killer app!

Well, in that vein, YouMail, as US-only VTT provider, have contacted me with details of their services, and some stats from research they recently did. It’s really quite interesting, especially since their basic voicemail to text service is free - yes, you read that right! If you just want the link so you can give it a try, you can find that here.

Service

“YouMail’s speech-to-text transcription service differs from others in the industry by allowing mobile users to rate the level of accuracy for each transcription, while having the opportunity to correct any errors. This process involves the community to solve the issues around automated speech-to-text, making the service better over time, and understanding exactly how well we’re performing.

The transcription service, coupled with offering the user several ways to access their voicemail to fit their lifestyle, demonstrates how YouMail gives users tools to stay productive for both business and personal reasons. The voicemail service is also provided at no cost to the consumer and is leveraging advertising to keep it this way. As rising costs of everyday commodities increase, it is nice to know that your voicemail service is something you do not have to budget for each week“

Research

YouMail recently conducted a survey, on its “power users” – that is users that receive 400 or more voicemails on their mobile devices per month – and the results show some surprising trends:

YouMail “power users” (57%) are entrepreneurs who are self employed or heading small to medium sized businesses
About 63% admitted that they use voicemail to manage inbound calls rather than answering the phone in person
While most consider themselves to be very social people, about 88% of them said they’re usually in business meetings when they get voicemail
While 85% said that voicemail tools like YouMail have given them more flexibility and freed up time in their lives
A healthy number (41%) said that they use that extra time to do more work

Again, for those of you that want to find out more about YouMail, you can do that here.

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SpinVox: The Future of Voice, continued

Ben Robinson — Thu, 15 May 2008 18:47:54 +0000

No doubt you read my previous post on the future of voice, and had your thoughts provoked – however, since then, SpinVox have hosted a session on the future of voice. Their chief of “Interweb bloggery”, James Whatley, was present, along with their VP of consumer business, James Scroggs.

Unfortunately I wasn’t able to attend, due to being “logistically challenged” – however, by all accounts it was a great session, with some excellent points raised. I draw your attention to the lead-in statement made by James Scroggs:

“I’ve long held that people have lost their voice – call it the stuttering of the democratic process, not in having a right to vote or the mechanic to do so, but the real sense that a person’s voice can count for something, be purposeful, weighty, and heard amongst the din of Rice Crispy culture and politics.

I spent five years at MTV striving to have a 25 year old brand continue to earn its place as a platform for young people to have a voice in a formalised broadcast environment, while YouTube and the new social nooks and crannies became the new playground.

Now I find myself in the realms of a brilliant system, SpinVox, that can make the human voice matter again. How? Because SpinVox takes a voice – literally the energy in motion of particles in the air – and converts it into text data. That data can then be posted as content into the digital world.

It’s a revolution: for me, voice is the last human faculty that has not been obfuscated or complicated by the advances of science. It remains entirely naked, and therefore a pure expression of your ID, your self.

If only 30% of the language processed by our system is Dictionary-documented, then the complexities and personalities contained in the spoken language and vernacular suggest that the voice continues to be an immensely powerful tool for us all to emotional connect with each other, create and find social order.

So what is the future of voice?
What’s is its summit of its mountainous journey?”

It raises some questions, I’m sure you’ll agree. For more detail on the session, hop on over to the SpinVox site, and check out the blog write-up. Whilst you are there, check out the SpinVox service too – if your country is covered, I recommend signing up – voice-to-text (in my opinion) is a killer app for the mass-market!

Ben

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SpinVox: What is the future of voice?

Ben Robinson — Sat, 03 May 2008 18:01:49 +0000

(BTW, the chap in the cup is a SpinVox “Mobster”….)

My favourite VTT (Voice-to-text) company, SpinVox, have raised an interesting thread for conversation in their blog (read it here). More accurately, James Whatley, their “chief of interweb wizardry and bloggery“, has written an inciteful and thought provoking piece on where “voice” (as in one of the ways we communicate) is headed – it had my two brain cells buzzing away for hours thinking about it – some thoughts below…

They say that people are predominantly either visual, aural, or kinaesthetic learners – that means, the way you best take in information is either by seeing, by hearing, or by feeling - so what happens when you can “see” your voice? As James neatly puts it, “I’m not talking about sound waves or pretty patterns on an oscilloscope, but your actual VOICE. The words you use to articulate your thoughts are similar and yet also completely different to those of the person sitting beside you.” Does someone who is an aural learner start to change the ways in which they represent their world? Could intelligent conversion of some of the many “data feeds” which we experience cause a paradigm shift in our learning/understanding?

Another thought: the ways in which we are “authenticated” or “identified” in many areas of our lives is often visual (e.g. Photo). Occasionally, other techniques are used such as textual (e.g. signature). Where more security is required, some kind of psychometric information is sometimes used (e.g. a “fact” that only you might know). But with VTT, another form of authentication becomes possible – granted, these sorts of advanced ID schemes are available, and have been for some time, to the likes of government agencies, but they have not been “mass-market” – with a good (or better still, excellent) voice conversion algorithm and pattern-matcher, you can search for phrases, quirks, or “tells”, that can ID someone – yes, that next-gen voice analyser in 24 could become real!

Searching your voice – no, this isn’t you best deciding how you might hit that high “A” that Mariah can do in all her records, but you can’t quite get to, it’s about a new kind of search, using you voice pattern as metadata. Just like the recent advances in image searching (you don’t type a text string, you supply image data), searching voice has the potential to be huge – it unlocks another kind of content that is plentiful, constantly being updated, and probably very valuable – essentially most of the things that make the interweb go round!

Wow, some deeper thoughts there on VTT – but, as James points out in his blog, “We’ve enabled the notion of ‘voice to content’ – now what does that empower you to do?“

Thoughts are most welcome!

(Note: on a less high-brow note, there are 10 IntoMobile points up for grabs for the best caption to the picture above – I am going for “When Mobster was told for 100th time he was a really sweet guy, he decided to find out how sweet….”)

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SpinVox Stat attack: uplifting messages

Ben Robinson — Thu, 24 Apr 2008 20:20:25 +0000

SpinVox, the rather excellent voice-to-text company have mailshotted me to let me know about some of their latest stats – I thought I would share these for your edutainment:

Our Carriers are reporting a 33% uplift in Voicemail deposits, as the calling party knows their message will be seen in minutes.
87% of people return a SpinVox message, which is driving a 10% uplift in voice and 15% in text.
This is all equating to a 110% uplift in the voice message revenue line.
40% of SpinVox subscribers say they prefer unlimited ‘all-you-can-eat’
conversion plans to the pay-per-conversion approach.
The active SpinVox user base has now passed half a million and is on target to hit six million by mid 2008.
In Q1 volumes doubled month-on-month in line with our expectations and we are due to continue at this rate throughout the year.

Comment: this really does just confirm the strength of the voice-to-text business model, and moreover, how SpinVox are operating extremely well in this area. V-T-T is a genuinely useful service (I “use” it all the time with people dropping voicemails to me), and SpinVox should be congratulated on their success to date – well done guys (and girls)!

Check out more (including a free trial) at SpinVox’s website: http://www.spinvox.com

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Update: neat video on how SpinVox works

Ben Robinson — Mon, 17 Mar 2008 22:41:01 +0000

We’ve posted about SpinVox a number of times before, and in fact I am a recent convert (why, oh why, didn’t I sign up before!) – but a video explaining a bit about how the system works, now that would be a neat thing…….

….. well it just so happens there is one – and some well-written accompanying text, over at BBC News. Rather than reproduce it all, click here, and you can take a look at the short vid, plus the story.

I’m going to be writing a “usage review” of the system in the next couple of weeks, for those of you that are interested – here’s hoping for some great voicemails left for me before then, to give the natural language engine in the SpinVox system a proper workout!

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Into Mobile Voicemail #8

Stefan Constantinescu — Fri, 08 Feb 2008 16:54:53 +0000

In a rush, need to catch a plane edition:

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Into Mobile Voicemail #7

Stefan Constantinescu — Thu, 07 Feb 2008 16:39:23 +0000

Really tired because I couldn’t sleep last night and have a sore throat, but promised myself I would do this every day edition:

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Into Mobile Voicemail #6

Stefan Constantinescu — Wed, 06 Feb 2008 16:29:49 +0000

Hair is a mm long and I’m sooo happy the N82 is in black edition:

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Into Mobile Voicemail #5

Stefan Constantinescu — Tue, 05 Feb 2008 16:41:49 +0000

Shaved head, not a Nazi I swear edition:

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Into Mobile Voicemail #4

Stefan Constantinescu — Mon, 04 Feb 2008 16:47:04 +0000

No tripod, shot in bed, freshly shaved edition:

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Into Mobile Voicemail #3

Stefan Constantinescu — Sun, 03 Feb 2008 19:22:45 +0000

Tired from having too much fun on Saturday night and desperately in need of a shave edition:

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Into Mobile Voicemail #2: More clothes edition

Stefan Constantinescu — Sat, 02 Feb 2008 16:31:40 +0000

As requested from the comments of Voicemail #1 and a plethora of user emails, I’m wearing a shirt:

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Into Mobile Voicemail #1

Stefan Constantinescu — Fri, 01 Feb 2008 16:07:22 +0000

I’m trying something new here. Using QiK technology I plan to make a quick and dirty, one shot, zero edit, video podcast recapping what has happened over the past 24 hours. Let me know what you think of episode 1, this one is less than 7 minutes, but blame that on me getting everything setup.

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