AetherPal has announced that Scicom has become the first helpdesk to install the AetherPal remote control solution for Smartphone support. Using AetherPal, Scicom will be able to remotely handle and resolve any issues that occur on a Smartphone, independent of its location. Mobile subs should experience faster Trouble Ticket resolution and will not need to try and resolve problems themselves. The helpdesks will apparently be able to handle issues remotely as if they had the Smartphone in their hands.
“AetherPal is very excited to announce this commercial relationship with Scicom” said Larry Smith, AetherPal Vice President of Sales, “As the global smart phone penetration rate continues to increase at a very rapid pace, we will continue to deliver best in class troubleshooting solutions for wireless Customer Care organizations around the globe”.
Okay so the names may not be instantly familiar, but this idea of remote assistance is a good one. It’s been rolled out as part of many customers’ DSL packages, using a specification called TR069 – but this is the first I’ve seen of it on Mobile – please leave us a comment if you’ve seen other services doing the same!