Here’s the drill: you call a company asking for the customer support and are instantly put on hold. The recorded message usually sounds something like – “Your call is important to us. Please wait while we transfer you to the next available service agent.” Needless to say, sometimes you never get transferred no matter how your call is “important” to the company you’re calling; sometime you call again; and sometime you just give up.
According to a study by ClickFox, which reviewed the behaviors of more than 400 million wireless telecom customers in the U.S. (I guess they mean 400 million calls) – consumers from Nebraska, West Virginia and Louisiana are more likely to call back within 24 hours.
Not sure what to take from that – do they have higher expectations — that something will actually happen — or what?
Personally if I don’t get transferred immediately, I’ll call again within the next hour or so, and if that doesn’t get me any result, I’ll give up and next time pick some other product or service. Plus if I have some free time, I may go online and talk trash about that company’s customer support. 😉
