As part of the effort to improve post-sale customer experience, HTC is teaming-up with LogMeIn to use its remote support and customer care solution LogMeIn Rescue to better serve its customers. Set to be incorporate across HTC’s worldwide call centers, it will allow HTC customer care and support staff the ability to remotely configure, diagnose and troubleshoot a technical issue wherever the customer has a data connection.
In order to make this happen, every future HTC Android device will come with LogMeIn Rescue applet pre-installed. This in turn will provide customers with the ability to securely connect their devices to HTC customer care representatives during so called “active support calls.” For instance, HTC technicians will be able to run remote diagnostics, push common device and network configuration settings, and remotely control the customer’s device to resolve issues.
Finally, in case you wonder, aside from Android – LogMeIn Rescue also supports other platforms, including iOS, Symbian and Blackberry; as well as PCs and Macs.