Fone Care Pty Ltd, which operates Nokia Care Centres throughout Australia, is apparently asking its customers who to sign a document that limits their warranty and overall affects their statutory rights in a bad way. Hence, the Australian Competition and Consumer Commission (ACCC) has reacted asking the company to stop doing so.
As an example, the ACCC is pointing to the case that involves a consumer who had attempted to return a faulty Nokia mobile phone battery to a Nokia Care Centre and was asked to sign a service agreement. The mentioned agreement reportedly not only restricted customer to make further warrant claims, but also required that he or she agrees to let their details be passed to 3rd-party organisations. Now that’s weird – you bring your phone for a repair and you end up with your address and phone number being included in every direct marketer’s rolodex.
To make the things worst, Nokia Australia authorized this kind of behavior. Go figure!
The epilog is that both Fone Care and Nokia agreed to adjust their policies accordingly, leaving early affected customers free to sue the heck out of them. 😉
[Via: CellularNews]