T-Mobile Dropping Upgrade Fees?
By James Falconer on Thursday, December 18th, 2008 at 9:33 AM PST In T-Mobile
The good folks over at Tmonews have reported that T-Mobile (NYSE: DT) may be doing away with the $18 upgrade fee that has bothered a lot of customers. ‘Want to upgrade? Gimme $18 please!’ I know most will (and have) gladly paid the upgrade fee, but with the whole world economy taking a nosedive, one can’t help but thank T-Mobile for at least doing what they can to help out their customers.
In a statement from the company:
We have received feedback from you on behalf of our customers that the $18 Handset Upgrade Fee is a real customer dissatisfier. Based on your feedback, we are eliminating the $18 Handset Upgrade Free effective immediately.
Besides the fact that I can’t seem to find the word ‘dissatisfier’ in the dictionary, kudos to T-Mobile for eleviating a problem that has twisted the nipples of customers for a long time… And heck, while I’m at it, congradumolations for creating a new word as well.
[Via: Tmonews]
Upgrades? Don’t talk too me about upgrades with T-Mobile at the moment. In the UK they decided to let customers know that they could upgrade their handsets earlier. Not specifying why or how many months sooner so I thought this was fantastic. Getting tired of my N95 I was giddy about getting a BlackBerry Bold (thanks to a bit of convincing from Si Sage, InToMobile.com). I was offered an upgrade in September/October saying I could upgrade in November. Not having the chance I went down to my local T-Mobile store only to be told I couldnt and that it was a ‘3 Month Early upgrade’ trial which they decided to pull. Even threatening to leave T-Mobile for the iPhone 3G on O2… They would not budge. I wouldnt be so bothered but I can upgrade a month before contract end any way which is 7th Jan… So much for valuing 6 years of network loyalty and business.
Total b.s. They have not waived this fee and they didnt even let their customers know ahead of time that they would be charging it. The last time I upgraded was in July of 2007, and I am due to upgrade again soon, or I was until I found out about this fee during checkout. I am now switching to another company. I have been a customer of Tmobile since 2003 and I have had it.