Disqus
BBC News is carrying an interesting story on the most complained about things for UK consumers. The story focuses on a report by government-funded advice service Consumer Direct, which lists mobile phone service contracts as being right up there in second place!
To be honest, I can see this one happening – for various reasons, some valid and others not, people in the UK sometimes have real issues with mobile phone service providers and their contracts. One thing I know winds people up is genuine malfunctioning devices, and then being told within the terms of the contract, that you have to send yours away to be fixed!
Inconsistent (or just plain wrong) billing is another one that quite justifiably gets up peoples’ noses – that is of course, if you can understand the bill to start with. I think Mobile phone providers have done a lot to tidy this up in recent years, but remember a time not so long ago where billing went askew …
Or could it be those onerous long contracts – yes, Operators need to recoup the cost of the devices, but signing up to an 18- or 24-month contract is probably something people might not appreciate the implications of at the time i.e. it’s a rather long period to be tied in!
There are many potential gripes that consumers could have I suppose, but there must be a fair few actual gripes for mobile service contracts to end up second, on a top ten for UK consumers! I won’t spoil for you the number #1 spot of most complained-about thing – instead I will suggest you visit BBC News here and have a read for yourself 
[Via: BBC News]
About The Author
Ben Robinson
Ben is a 10+ year veteran of the Mobile industry – starting his career when SMS was a still a relatively new concept for most people (!), he has now consulted on everything from bleeding-edge Mobile content, to the next-gen accessories you might view it on. As a result he has a broad and deep knowledge in numerous areas of Mobile – from network operators to device vendors, to infrastructure and middleware vendors (not to mention content delivery) – and has worked for companies in all of these areas! He is based in the UK, a hotbed of activity for mobile, and recently became a father for the second time – as oppose to in his younger years when he was happy spend time tweaking all manner of mobile devices to 'nth' degree, he now looks for services and hardware that provide the most efficient, compact, and reliable improvements to his already manic life! It’s his opinion that Mobile solutions should be there to help to make your life better – if a particular solution (be it service or device) isn’t doing this, he believes you need to ask the very important question of why you continue to use it... His focus at IntoMobile is mainly on Mobile content, services, and infrastructure, particularly as regards the UK market – and with the occasional look at devices. Additionally, using his extensive experience in the industry, he will provide commentary on the industry at large, with regular (and hopefully thought-provoking) articles.
