Cancel Your T-Mobile Contract Without an Early Termination Fee (ETF)!

tmobile-logoFrom time to time, US carriers decide to change the terms of their contracts. The changes usually involve increases in some sort of fee. When carriers do this, customers can sometimes get out of their wireless contracts without having to pay early termination fees (ETFs). T-Mobile has just made one of those contract changes.

According to the Consumerist, T-Mobile USA will be raising overage rates on September 1, 2009. Customers with individual rate plans less than $59.99 and family plans under $89.99 will see their per minute overage rates increase to $0.45. All other plans will increase to $0.40. If you’ve been wanting to get out of your T-Mobile contract without that pesky ETF, now’s your chance!

The contract changes are apparently enough to be considered a “materially adverse change of contract,” which gives the customer grounds for contract termination without incurring an ETF. T-Mobile customer service reps will probably try to tell you that you’ve never had an overage charge or that your call history shows you’re not at risk of overages, so you’re not affected by the contract changes. That doesn’t matter. What matters is that the change might affect you at some point in the future. It’s all very legalese.

Here’s the pertinent section of the contract, in case you want to give T-Mobile customer service a ring:

“Changes to the Agreement or Charges. EXCEPT TO THE EXTENT PROHIBITED BY LAW, IF WE: (A) INCREASE THE CHARGES INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN, OR (B) MODIFY A MATERIAL TERM OF OUR AGREEMENT WITH YOU AND THE MODIFICATION WOULD BE MATERIALLY ADVERSE TO YOU, WE WILL NOTIFY YOU OF THE INCREASE OR MODIFICATION AND YOU CAN CANCEL THAT SERVICE WITHOUT PAYING A CANCELLATION FEE (WHICH IS YOUR ONLY REMEDY) BY FOLLOWING THE CANCELLATION INSTRUCTIONS IN THE NOTICE. IF YOU DO NOT CANCEL YOUR SERVICE BY FOLLOWING THOSE INSTRUCTIONS, OR YOU OTHERWISE ACCEPT THE CHANGE, THEN YOU AGREE TO THE INCREASE OR MODIFICATION, EVEN IF YOU PAID FOR SERVICE IN ADVANCE. IF THE NOTICE DOES NOT SAY HOW LONG YOU HAVE TO CANCEL, THEN IT IS WITHIN 14 DAYS AFTER THE DATE OF THE NOTICE, UNLESS A LONGER PERIOD IS REQUIRED BY LAW. EXCEPT TO THE EXTENT PROHIBITED BY LAW, CHARGES FOR PRODUCTS, SERVICES, OPTIONAL SERVICES, OR ANY OTHER CHARGES THAT ARE NOT INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN (SUCH AS DIRECTORY ASSISTANCE, ROAMING, DOWNLOADS, AND THIRD-PARTY CONTENT) ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND IF YOU CONTINUE TO USE THOSE SERVICES, OR YOU OTHERWISE AGREE TO THE CHANGES, THEN YOU AGREE TO THE NEW CHARGES. VISIT OUR WEB SITE, RETAIL LOCATIONS, OR CALL CUSTOMER CARE FOR CURRENT CHARGES.”

Good luck!

[Via: Consumerist]

  • david

    i tried this, and was told it didnt affect me since i havent gone over, and i read them the terms of service and showed that it was my legal right. They told me i understand where youre coming from but no. They knew what the terms of service state, and what i signed meant i was in the right, but they stil said no. I told them legally i was in the right and they agreed, and i told them if i was to hire a lawyer they would be forced to oblige and they said you can go ahead with that. And i told them i wasnt illogical, a lawyer would cost much more than a cancellation fee but a denial would basically destroy any relationship i had with tmobile and would not use their services again. They basically said please dont let this affect your opinion on the company but no. That was what the supervisor told me.

    • k girl

      Hello,how r u how could i get out of my contract im paying to much for my phone bill please help me get out this contract

  • Tony

    Tried and failed, this is what I finally got out of the 'customer service':

    Tony, you would have to have consistently had overage charges in the last 6 month to be considered eligible for canceling without the Early Termination Fee.

  • Flyer729

    They told me the same thing, so I filed a complaint to the FCC. You should do it too.

  • Brian

    Same thing happened to me. I was told I was SOL and he would not cancel the contract what so ever. Very frustrating.

  • b0b marrero

    I just got suckered in to takeing cell phone to Florida from Puerto Rico and was told by customer service rep. That I won't be charged for roaming .When I got back to P.R. I was charged over 500.00 USD for roaming and now they say that I never called customer service and that I wil have to pay?

  • Aardvark

    This is the kind of thing I would have thought of Verizon doing but not T-Mobile. Sadly, it is not the same company I signed up with four years ago. I am out of contract so it does not really bother me but the whole attitude at T-Mobile these days is very disturbing.

  • Max M

    Same thing happened to me. It seem there is no way to get out of the two year contract.

  • Vince

    When is the deadline to take advantage of this?

  • helen

    same thing happened to me.. the manager said he agreed with my case and it was valid but he couldn't do anything. he told me to contact t-mobile's legal department:

    tmobile wireless legal department

    12920 southeast 38th street

    bellevue, wa 98006

    good luck to everyone.

  • kevin

    I successfully canceled my contract yesterday. After reading the comments here I was worried I'd have a tough time getting it done, but it was surprisingly easy! It only took about 7 minutes to make the request to cancel, explain why (i said i'd be traveling a lot for work given a new position), say "no" to their counteroffer (a $50 unlimited plan), and then confirm my contract was canceled.

  • Brian

    Kevin, how the hell did you get out. I got the same runaround as everyone else that posted above you. Did you just luck out. I read the same legal to them over and over but they never budged. What gives!!!!

  • Greg

    I've been wanting to pull the plug on T-Mobile so I'll give this a try but given the comments here I don't have much hope. The sad thing is I'm not at all surprised by this. This is what we've come to – mega-corps who are more interested in making an extra buck than providing good and honest service to the customer. They've got you for two years so who cares if they screwed you over and you're unhappy? And since all the other mega-corps are the same way, when your contract expires you'll probably stick around out of laziness. God bless America.

  • kevin

    Brian and others, I'm not sure if the time of my call had anything to do with it, but I intentionally called mid-day so that I'd be likely to speak to someone in the US. I wanted to avoid some offshore call center drone. You should go in prepared though. They changed the contract, period the end. That allows you to dissolve the agreement. Keep escalating until you get someone sensible.

  • Ben

    I was successful.

  • Adam

    spoke to rep online on tmobile.com told me this

    Customers must meet all of the following criteria to cancel service without incurring ETFs:

    Customer has minute overage on their accounts during the March, April, May, June, July, or August 2009 bill cycles.

    Customer activated or renewed postpaid annual contracts between December 1, 2004 and June 28, 2008, are still under contracts, and have not upgraded or renewed their contracts since June 28, 2008.

  • aremy

    So my dad just tried this and it worked. They claimed they sent notifications and blah blah blah and so he had to pay the ETF but he said they were violating the contract and if he wouldve done it they wouldve charged him… Also they are charging $1.50 for statements so bring that up 2. about how in the world are you supposed to view ur statements if u werent to have a computer .when they talk about notifications tell them that yeah your being notified and u have to pay its not an option they are just letting you know and you cant do anything about it . They are violating the contract. I had a sidekick data plan and i got it because my dad has sprint so i just went to tmobile cause of the sidekick, so it affected me bigg time because i used to be charged .20 for minutes which was mostly for emergencies and now i was being charged .45… Its your rights people .. Dont let em hang up on u just keep arguing about the contract and they are not following up with what the terms and conditions they made you sign.. for more info email me at a.barrera.92@hotmail.com… i could tell you what rep we talked to so it might make it easier i guess … GOOD LUCK everyone dont give up..

  • Rohit Prabhakar

    I called the customer care and they agree to everything but they say I can talk to their legal because of the two following items:

    1) I should have a overage in my old bills.

    2) I should have been on t-mobile for more than a year.

    Please advise!

    -Rohit Prabhakar

  • Rohit Prabhakar

    Any good luck with anyone? Please share…

  • greg

    How long did you have your contract?

    Apparently this only applies to people who had service prior to June 2008

  • Charlie

    I got out of mine, and I have not had any overages in the last year or so. They tried to tell me that I couldnt but I went over it with them a few times and they finally caved. Good Luck all

  • mando

    Yes. Thanks for the info it took about ten mins but it was a success. CC transferred me to a cancel department and it was successful. Just turn down there offers they'll throw at you.

  • Andrew Wulf

    Just got out i was on the phone with them almost 45 mins before they gave in and let me out of the contract.

  • Matt King

    I just canceled and I was told that I did not meet their "criteria" because I wasn't under contract before June 2008. I asked to speak to a supervisor who did some "checking" and then I was told that I did meet their "criteria".

    Good luck.

  • Scott

    Well, tried this pretty forcefully with no luck.

    I've been with T-Mobile long enough to qualify, but unless you can show overages I think the chances are low it will work out. Am not really sure what you can do if they keep saying "no" — I think I argued the legal points as well nearly as can be done.

    • Will Park

      The key may be to approach the situation respectfully but confidently. You're ultimately dealing with another person, and being congenial is probably going to go far with customer service reps.

      • Scott

        I don't think I was disrespectful–but they were just really matter of fact about the fact that if you don't have any overages on your bill that this issue will not affect you and therefore you're not getting released from your contract.

        I may call back again to give them the BBB# of my complaint that has just been filed online as a result of my dissatisfaction though to see if I have any luck in getting them to reconsider.

        This is just ridiculous though, I'm out of my contract in about 7 months anyway.

  • Kenny B.

    Just tried this and it totally worked (I did have significant overages in July). I was on the phone for less than 5 minutes before it was done. The guy barely even tried to convince me to stay. He just said, "you realize this is what other companies charge for overages, right?" and I said, yes, but their plans are set up differently.

    Boom. Done. Good bye T-Mobile.

  • JasonB

    I'm trying this tomorrow. Got some good tips here, thanks everybody!

    If it doesn't work, I'm going to call Bas Rutten to deal with them. Check out to see how Bas, the MMA legend, deals with cell contracts athttp://www.celldefense.com

    It's so funny!

  • Allison

    We have been on the phone with t-mobile for over 2 hours! We've talked to several people with no luck! I've been a t-mobile customer for over 5 years and my husband got a line 1 1/2 years ago…the kicker is that I called customer service several times over the past 6 months to "double check" that MY line was on a month to month contract with the same response every time…YES! I went to buy another cell phone tonight, came home and called to cancel my service when I was told that I upgraded 1 1/2 years ago so I could not cancel my line! Now I have a new phone, and 2 phone lines with t-mobile still! All I got was an apology that they lied to me and the only way to get a copy of my original contract is to get a lawyer to ask for it! Any help here???? I'm very close to going to to see a lawyer as I would like to cancel both of my lines and it would be $400!! Does it matter that they told me my line was on a month to month when it really wasn't??

  • Deborah

    It worked for me :) I don't remember having any overages since last November. I told her it shouldn't matter whether or not I had because I could at any time. Between job hunts and vacations and a sick father this could seriouly effect me in future months. Of course, she tried to get me to sign a new contract with more minutes — yea, right!! Anyway, we went round and round for about 15 minutes. She put me on hold and came back and said it appears I had an overage in March. Ok, sure, whatever she says!! So, I got out of the contract with ETFs!! I still do not see how having not had overages in the past means a darn thing. That tells nothing of the future and what might adversely effect you in the future. Oh well, all I care about was that it worked for me and I didn't have to speak to any supervisors or even start cussing :)

  • Holt

    I called T-Mobile on the the 26th. Elevated to "supervisors" twice. They agreed that the contract was changed, but that the increase in overage cost did not affect me since I have not gone over on my minutes. I tried to make the argument that it has the potential to affect me in the future, and they agreed, but still wouldn't budge. They offered a better plan, discount one a phone, etc, but I wouldn't be swayed by their evil ways.

    I filed a complaint with the BBB, which some people have reported as successful, and T-mobile has until Oct 10th to reply, which coincidentally is 1 day after my billing month ends.

    I was thinking about intentionally going over on my minutes by calling my home phone during peak hours and letting both phones just sit there all day, and then calling them back when I was officially being charged overages. The only problem is that if they still say no, I'll end up getting hosed for any additional minutes I use during the rest of the month. Maybe I'll wait until the last week of the billing cycle.

    I'll follow up in a few days.

    Good luck!

  • Sean

    Try it, I "argued politely" for nearly an hour and was directed to on-line chat. I explained the situation and was instantly resolved. No more contract.

  • april

    I had the same issues, they said since I never had overage charges I didn't qualify for termination without fee. HOWEVER…I pointed out that the contract I signed was good for another year and the terms covered future usage, as such, they had no way of knowing if I would or wouldn't go over my minutes and be charged the higher rate.

    I then filed a complaint online with the Better Business Bureau and with the FCC. This took less than 10 minutes.

    Within 3 days, I got a phone call from T-Mobile stating they are waiving the early termination fees.

    If you'd like to use my name as a reference to the T-Mobile reps to show they've set precedence of waiving fees, please email me at jupyter_flew@yahoo.com and I'll give you the name my account is under.

  • jennifer

    Unfortunately the overage argument doesn't work if you were talked into the unlimited program. Any other ideas?

  • Holt

    T-Mobile called me back regarding the BBB complaint. They said they won't release me due to no past overages. I told them that I will have overages by the end of the current billing cycle, and that I'll call them back once I do. When I asked if that would qualify me to get out of the contract, the rep didn't say that it would, but also didn't say that it wouldn't. Same answer I've been getting all along. She just said to call back once I have overages.

    So, I'm crossing my fingers… and filing an FCC complaint in the mean time.

  • Jill

    My husband and I also have the "unlimited loyalty plan". We've been extremely dissatisfied with the service we're provided. We do not even get service at two different locations we work at. Does anyone know how to get out of a contract with unlimited minutes? My contract is up in December and my husbands in April. And they want $200 for each line!!

  • AndrewK

    I just got it taken care of in less than 5 minutes. Here is what I said "I'm taking a look at my original contract, looks like I was set up for a rate of .40 per minute over, and now it looks like it's .45, why is that?". After he explained it…"Oh well I was never notified of this". Then they tell you it was in your billing statement. I reply "According to my original contract if you modify my contract I am able to cancel with no fee". He said "Oh. Let me check". 2 minutes later… "yeah you're right, what day did you want to have the service cancelled, today or some date in the future". Society 1, T Mobile 0

  • Vick

    I havent have any service for more then 24 hours now( in nyc). Tmobile is saying that the sidekick server is down! I also do not get ANY service in the new house that I moved into. I renewed my family plan serice for the 2 year contract in June 2009 before I moved. (BIG mistake). I now hardly use my phone, not because I chose to but because I never have service. If my phone does not work my morning I am calling tmobile and trying to cancel my service, and if that does not work the BBC and FCC will be hearing from me.

  • Holt

    I deliberately went over on my minutes as a plan to force overages, thereby effectuating the "materially adverse" clause of the contract.

    T-Mobile basically said that any overages had to be before Sept 1st. Then they gave me excuse after excuse why I couldn't cancel. Lame. Blah Blah Blah.

    I still have a pending FCC claim, but for now I'm just going to pay the ETF and stop wasting my time. I'm sure my new iPhone 3GS will make it all better…

    In other news… Samsung Katalyst and 16gb iPod Touch 2nd Gen for sale, now that I won't need them any more…

    Good Luck!

  • kaibigan

    guys, follow AndrewK's script and you'll be able to get out of T-Mobile without ETF!

    i said i was never notified, she checked and i was on a paperless billing, then i told her to cancel it, and she let me! … hello iPhone!

    Society 2, Tmobile 0

  • bknight

    we have a family unlimited plan with Tmobile would that principle work

  • CandyElle

    WoW I could jump for joy right now. My contract with T-moblie is DONE. I was so tired of paying more & more every month on my bill. I dealt with the text message increase because it was too late to argue "materially adverse" so I let it go.

    Not this time, my bill came in the mail tonight and I have $11.70 in minute overages. I found this article and decided I wasn't paying T-mobile anymore of my money. I called and said "materally adverse", "materially altered", anything I could to let them know I was done.

    They said if I renewed my contract JUNE 08 OR LATER I couldn't cancel my contract but I renewed mine May 08. They also said I had to have overages WITHIN THE LAST 6 MONTHS. I had!!! It was easier than I thought.

    Thank you so much! You saved me $200

  • Ta Ch

    This worked for me! Just got off the phone! WOOOO!!! and I sold my G1 on eBay! Thanks for the loop-hole knowledge!

    YESSSS!!! I am so happy! Poor Tmobile. They dont deserve that. They have actually been nothing but the best as far as customer service is concerned for me. But I had to do what I had to do. :)

  • Denise

    For T-mobile sidekick users, there is no service for nearly 8 days, do we have a right to terminate the contract without the fee?

  • Concerned Ash

    I have Had my T-Mobile SideKick for the past 2yrs. Recently they service went out for 9days and I have not had any of my contacts Notes To Do List Pictures and Calendar Events. AND NOWWWW they are trying to tell us we may Never get them back. This is my Business Phone and I need all these things back immediately. Is there anyway I can cancel my contract w/o the ETF???

    HELLLPPP PLEASE!

    Ashley<3

  • SNIKT!

    It would help if they posted the section from T&C that aren't almost 2 years old. Current T&C, as of June 2008 is:

    5. Our Rights to Make Changes. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS EXPRESSLY PROHIBITED BY LAW, WE CAN CHANGE PRICES, CHARGES AND ANY TERMS IN THE AGREEMENT AT ANY TIME. IF WE MATERIALLY MODIFY THESE T&Cs IN A WAY THAT IS MATERIALLY ADVERSE TO YOU, OR IF A CHANGE INCREASES YOUR SET MONTHLY RECURRING CHARGE(S) (the set amount – which does not include overage, features, optional services, taxes and fees – you agreed to pay each month for at least a one-year Term), WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS NOTICE AND YOU MAY TERMINATE YOUR SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY) BY NOTIFYING US WITHIN 30 DAYS AFTER YOU RECEIVE THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THOSE 30 DAYS, YOU ACCEPT THE CHANGES.

  • Angry Customer

    Forum.sidekickfail.com has recently been created as an open and neutral place for sidekick customers to exchange ideas and vent without the fear of their valuable thoughts, ideas, and opinions being deleted and disrespected as T-Mobile has been doing on their forums.

  • Jackie McClarin

    Unfortunately, I already cancelled my t-mobile account on 9/18 under the false impression I would get a prorated ETF. My contract expired in Nov. 09. So when I received my final bill with the $200 fee, I contacted them and was informed since I had an older contract (created in Nov 07) that I still owed the full fee. I think I screwed up but does anyone know a way to get out of the fee after you have already cancelled?

  • Jon

    I was successful. I took about 25 min on the phone. The initial customer service rep. said no because I didn't sign my contract before June 2008. I had him transfer me to his supervisor. He said no because I didn't notify them within thirty days and I didn't meet multiple terms of no cancellation fee. Had him transfer me to his supervisor and received the same line. Asked for another supervisor and finally got what I wanted. Key is telling them you never received the notice and also if you have paperless billing how could you have received the notice in the first place.

  • Tony

    Just got out of T-mobile 3 minutes ago with ETF waived. Just be aggressive and firm and tell them that they modified your contract regardless of the time period from September. Just be stern and if they are still haggling you, just start yelling a little bit since they are being recorded.

  • Ron

    That's the ticket,,, patience, persistance…………… spoke with TM 4 times in 30 minutes,,,, They maintained I had not been over on usage charges in prior 6 months which is a requirement to qualify to "opt -out and therefore the .40 increase to .45 wouldn't affect me. Haggling, and firm the debate continued over 4 seperate phone calls, they advised me I was being recorded and I advisedthem as a Solicitor I was recording them,,,, they blew up,,, threatened to hang up.. Last phone call, after I researched and found 4 months of overcharges totaling $21.00XX ,, they agreed to let me out. Keep the faith and thanks to all for the inspiration to pressssss..on with this matter

  • HateTmobile

    I tried and they would not let me leave. I was as nice as can be but still nothing from them. My contract is up in 3 months and will never EVER think about using them.

    • Stephanie

      This may not help because you can't get out for nothing, BUT if you're within 180-90 days of the end of your contract you can cancel for $100 & if you have less than 90 days remaining you can cancel for $50..

      • slickmcfavorite

        that's only true if you started or renewed your contract on/after 6/28/08, fyi.

  • Erin

    IT WORKED! THANKS GUYS! I told the rep I wanted more info on the minutes overage change. She told me, then I asked what were my options. This is when she got very dense; saying I didn't not have any overages in the post 3 months. But I did in June it was a fluke because I was out of town and bored. When I told her this she said "oh i can't see the far". It did make me eliglibale for to cancel the contract w/ ETF. Then, I asked her how to do it and keep my number; which is simply go to another company. — Find any overage you can on your bill, no matter how small it is.

    GOOD LUCK!

  • Teeved

    Gee I thought I could eliminate all the problems you folks are expressing. I only needed a temp. phone so I went prepay and had a number ported.. started the process 21st of Oct./09..bought a new sim and their $100 one year (min)card

    had it installed to the old number temporally so t Mob could port my new number.. after several days and many, many hrs on the phone to T Mob we got the new number to function ….for approx. 1/2 a day that is wherein it reverted back to my other number and I started receiving some other persons messages and phone calls… so I got back on the phone and a T Mob rep put in a order to change back to my ported no…BUT !..it would take another 24hrs.. after about 24hrs we got it to functional again.. for about 1/2 a day again that is.. so.. back on the phone holding, holding, holding have to connect you to a tech ect, ect.. Then ! we will have to put in a order and it will take another 24hrs.. yep you guessed it .. got it functional again in about 24hrs and it lasted about 1/2 day before reverting back… back on the phone to T Mob after some time and louder courser wording the last rep agreed we would have to try something different…you will have to go to a T Mob store as you can't give us a correct pin..(the phone had changed to another persons account and without the pin you have to show ID , they have no leeway or I wasn't able on a weekend to find the right person, cause I tried..with Sprint I often get the runaround but if I keep trying I can get to the right person.. not with T Mob at least this time) So off to Wa-Mart (86mi r/t, I'm in the middle of nowhere Az.)gal that was a Wahl-Mart phone rep took the time 30-40min to get the ported no. working again…. for u guessed it about a 1/2 day. Back on the phone to T Mob they put another order to have it changed back to the ported no. again.. but guess what …it takes 24hrs.. guess what I am doing the first part of the 24hrs and it hasn't helped one damned bit..

  • Lance

    Success. Just keep trying, eventually you will get to the right person. I was stonewalled the first 3 times I tried, 4th time worked. IPhone here I come.

  • TMobileHater

    I have tried with T-Mobile to cancel my contract using many of the arguments above but they held firm and refused to do so.

    I'm still trying to figure out a way out. Even if I have to cancel within 90 days that will be less than having to pay for 3 months of service.

  • NMontana

    okay i called earlier & i have a flex account so they're telling me the change doesnt apply to me. what can i do? i want out of this contract so bad >< help me ? please? :(

  • FAIL

    so i tried and i failed. i know why though, its because i activated my phone august 2008 so now i'm stuck with tmobile and my crappy tmobile phone. GREAT

  • Protoman

    Just got off the phone with tmobile. Yhis totally worked.

    I was able to cancel without paying the ETF and it was no fight at all. THANK YOU!

    • Will Park

      Which carrier are you planning to use?

  • JoGo

    Hey everyone, I'm new and have read many comments on here…
    I was planning on calling TMobile today to cancel my contract,but would REALLY appreciate someone's LEGIT/factual facts/statements and feedback FIRST,so that I can use to defend myself when I call. I am 1yr and 7mnths into my 2yr contract (approx. began on APRIL 12,2008). I have FlexPay, Fav5, 300minutes,and the regular stuff. I have called to complain many times about my txts erasing, phone freezing, etc. Have had replacement/refurbished phones sent to me twice. In the past 2+ months, my phone continues to delete my msgs unexpectedly, and says I DO NOT have a media card inserted,when I do and have been having in there the entire time I've had the phone. I do not have a lot of pics or multimedia stuff either. I AM SICK OF DEALING WITH THIS B*LLSHIT. I am paying around 87 a month,when sometimes calls, emails, and txts do not even get retrieved!!! :(
    So, since my 2yr contract is almost up, would it be stupid to try to cancel before hand?? My Bf said I should cancel it and make sure I do not get charged for it as it would be unfair since i have not been getting good service in the first place. Can someone walk me through the process of cancelling or suggest to me the BEST,SMARTEST, & CHEAPEST process of getting out of this craphole. I would LOVVEEEEEE to sue tmobile for their b*llshit contracts and service, but do not have the legit resources/info to back-up my claims.

    Email would be okay as well: jogo3312@yahoo.com

    p.s. what are "overages"?

    **PLEASE HELP ME ASAP!!**

  • Jerell

    I did this yesterday and it worked. First i got on mytmobile.com and did the chat option wit one of their reps, and he said that I was eligible and that we just needed to call customer care to finalize the cancelation process. Well since the my wife is the main account holder, i had her call to finalize the process. They told her that we were not eligible because we changed our plan in August 2009 from 1000 mins to 400 with the my favs option (we did this because we kept going over our minutes). So anyway I had to call them back and ask them why one person said we qualified and another person said we didn't. Then the lady said "well I see you went over your minutes in June, but you only went over 2 minutes". That's when I knew I had her, I said "your absolutly right I did only go over 2 minutes in June, but does it really matter how many minutes I went over, or does it just matter that I went over". Needles to say they canceled my plan after trying to offer me all kinds of stuff like new phones and better plans and other crap. If you are trying this and you know you qualify…DON'T GIVE UP!!!

    • maria

      hi jerel.

      I'm going through the same thing. they changed my plan a couple months ago due to overages. the only thing im worried about it that i upgraded both phone in my family line this year… do you think i'm still eligible??

      • Jerell

        Yes I do believe you are still eligible, as long as you had overages prior to September 1st. They will try to make up all kinds of reasons to not let you go, but if you keep at them they will crack.

  • bob

    I also tried and they said I did not respond within the 30 day time frame. They can hold me hostage until June but they will not get my bussiness ever again and I told them that. They sure seem to treat their customers a lot different than they used to. I guess their product must be sub par or everyone would not be dying to leave.

  • MIZ HAWAII PINAY

    Heyy everyone. I read everyones comments and after reading jerrells particular situation I'm beginning to feel some hope that I could finally ditch these fools The thing is that I have 2 lines… and I have upgraded both lines this year…. not so long ago. I have lots of overages :C And when that happened they offered to change my plan… I was definitely not aware of the changes. I have paperless billing..
    Before I call them.. how should I approach them about this matter?? Please email me karisma808@gmail.com

  • Jessica

    Hey there. I'm wanting to get out of this, but I just want to get rid of my line, and my mom's bill is past due. Can I still do this?

    • Jerell

      I had a past due bill at the time when I did it.

  • kristi

    I tried this and it worked the first time. The customer service rep over the online chat didn't seem to know anything about it and offered to cancel my contract with no fee. I got kicked offline and went to another customer service rep. and this one told me I wasn't able to get out of the contract without paying since I signed up after June 28, 2008. It works, you just have to keep trying for the right customer service rep who doesn't know what they're doing.

  • Amber

    Was there a rate increase before this one? Looking at my bills (my overages from june 09 on) I've always been charged 40 cents a min? I've had t-mobile for 4 years, have 4 lines, and the last was added in march 09

  • mb00

    I was hoping that I could get out of my contract, but since I recently renewed, I'd have to stick with them for about a 1 1/2 years more or pay $200 ETF. That being said, you guys should think of it this way, I pay about $75 a month for my plan ($40 for calls, $25 for Black Berry data, plus taxes = about $75 month)…so 1 1/2 = 18 months, now 18 * $75 = $1,350.00 that I would end up paying T-Mobile if I stood with them. So if I have to pay $200.00 to get out and be happier elsewhere, then I'll take that option instead.

    • Jerell

      That's the same thing I was thinking. If it didn't work when I tried to call them, then I would have just paid the ETF too.

  • sil

    i am about to call tmobile to cancel my account. Not really sure what to say to them. Could someone please help me??

  • mary

    i hate tmobile they rob you at gunpoint everytime you open your bill plus there service sucks ! i cant answer calls in my house wtf! I need to get a different service thats dependable and i really need to cancel my contract but idk how!!!!!!!!!!!!!!!!!!!!!!!!

    • SOPHIA

      HA! I THINK ITS FUNNY THAT THERES A T-MOBILE AD MID WAY DOWN THIS PAGE! BUT TALKING ABOUT BEING ROBBED AT GUN POINT WHILE OPENING YOUR BILL…EACH STATEMENT COSTS 5 BUX!!!

  • Dillon

    T-mobile changed my contract without my permission. I used to have unlimited nights and mobile to mobile calls- then all of the sudden I noticed that i was running out of minutes I called and got transferred a lot- tmobile sucks I will never use them again but Im stuck in the plan right now.

  • Dillon

    So I have been a t mobile customer since 10/29/08 paying my bills always on time and never really having much of a problem with anything. The service has been ok and the customer support has been decent. That is until recently. I have been noticing that lately my monthly whenever minutes have been drying up very quickly whereas before i would have many extra at the end of the month. I have always been careful to make the majority of my calls after 9 and on the weekends to not use my whenever minutes. So I use #646# and notice that after 9:00 pm my minutes are being deducted now- I call support and they say my plan only has free weekends…. not nights. This is preposterous so i check my plan that i signed up for and I'am correct I signed up for a plan with unlimited nights and weekends and now i must pay an extra 4.99 a month for unlimited nights? How is this right? It is not what i signed up for. T-mobile you are wrong on this one and would be better off apologizing and making my plan back the way it was.

  • theo

    I just tired doing this…I had no luck! They told me because it was so past due that its not possible.

  • Belen

    I have a contract that ends on 11/2010. Can I cancell with out paying the ETF?

  • Jessica

    i work in customer service at walmart and i've had to deal with t-mobile over the phone before and they are some of the RUDEST ppl i've ever talked to, and right now i have t-mobile and i'm going to be canceling it withing the next few days now that my 2-yr contract is up

  • Kat

    hey wait..i got a home line from them in 2009 i was told i would get unlimited calling and everything for a low fee of $10 a month not i'm being charged $10 for having the dumb thing on top of $5 for the unlimited..can they legaly do this?

  • tangowiskey

    Its fairly simple to figure. 10ish tears ago I purchase sprint and had a monthly over charge. Figure if the rotate scam charges through customers maybe 30 percent 20 m customer x = how many customers equals a few million of pure profit with no maintenance upkeep etc. equals Enron tactics, Maybe someone should start an Class Action. They seem to win.

  • StayOffTMobile

    One way to get out of T-Mobile, if you have a Blackberry (BB) w/ unlimited data plan is by Tether your BB to your laptop and download large amount of files to your laptop using their network either 3G or edge (DO NOT USE YOUR HOME WIFI NETWORK). Do this for couple of months and then call T-Mobile to complaint about poor network support. Once they see how much data you've been pulling on their network, they'll flipped and drop you without issue.

  • Mahalba2

    I cancel my tmobile today and they want me to pay for termenation fee that i cannot even used my phone coz of not having a signal and I call them several time about my problem for not having a signal 80% all the time.

    • http://www.facebook.com/profile.php?id=504257485 Lizeth Murillo

      im having the same exact problem right now, but i wont pay them that EFT . im already overpaying for services im not receiving. 

  • http://www.facebook.com/people/Giovanni-Dowe/100000567823737 Giovanni Dowe

    fuck u tmobile.do you know a way to cancel it without paying.
    they sold me a demented fone

  • Jamaicajeff

    t mobile sucks. 

  • http://pulse.yahoo.com/_56TB2IUKJSMMCBOSPIUVYTJRRI atiq m

    I have a question what is the sales tax increases can my contact still cancel out with t-mobile. Please tell me because when i was locked in contract i was paying $10.00 less than my usual bill now i am paying $10 extra. Please help i need to know this asap. I have read the contract it does not say anything about it.

  • http://pulse.yahoo.com/_56TB2IUKJSMMCBOSPIUVYTJRRI atiq m

    I wasnt even nofitied about this change that happened. Instead they want me to get into another contract with them allowing my two lines having unlimited minutes. please help

  • http://pulse.yahoo.com/_56TB2IUKJSMMCBOSPIUVYTJRRI atiq m

    I wasnt even nofitied about this change that happened. Instead they want me to get into another contract with them allowing my two lines having unlimited minutes. please help

  • sandy kazamias

    hi my name sandy kazamias n i was told to contact you about a problem w my son and daughters phone service. we just found out that they were able to get out of the contract with t-mobile as of now but the white marsh t-mobile store changed there plan and did not inform my son that it would put them into another 2 yr plan. we are very upset that it was not explained to us. can someone from there please contact us @443:disqus -554-6910 the lines that need to be out of a 2 yr plan are:443-962-8097 and 443-453-6536 i really hope that t-mobile will look into this matter bc we have 5 other lines with you. thank you very much 

  • http://www.facebook.com/people/Marie-Joseph/100001412869411 Marie Joseph

    My name is marie, I have  been with t mobile since 2002 and every month is a drama because my bills is always high, now fa t mobile renew my contract without my permison and no one can tell me why. I don’t want to renew my contract I ‘m trying so hard to pay my bills on time please help me on this problem.

  • Lerry Mendez

    Mi nombre es Lerry Mendez n. de telefono (786) XXX 3759 residente Miami Florida  me dirigi a un centro de T- mobil por que no esta satisfecho con el servicio  que estaba recibiendo  por parte  de Metro PCS  en resultado fui engañado  por el representante de  T-mobil cuando me dijo que habia sido aprobado por un contrato de dos años ,por lo cual me alegre ya que  por mi historial de credito no habia podido entrar a un paln de  telefono mejor que el de Metro PCS   bueno me hizo  firmar uno papaeles  diciendome   que era un contrato de u  valido por solo un mes   le comente que yo queria optener un paln de telefono que no se excediera de 75 a 80 dolares al mes  ya quie ese era mi presupuesto , ala siguiente semana recibi una carte  de parte  de uds (t-Mobil) diciendo que desafortunadamente no era elegible para  aopetener un contrato de l telefono con ellos me dirigi al siguiente dia al Dade Land Mall  donde estaba el estableciemiento de t-mobil  y el muchocho  que me atendio de Nombre Alex  me dijo que no me preocupara por eso ya que era algo insignificante   al siguiente mes recibi un bill por 100 y algo de dollares y volvi a regresar a donde el  y me comento que eso era por el  primer mes me hiban a cobrar la tranferencia  por la coneccion de T-mobil y que no hiciera caso que el siguiente bill seria por  la cantidad  de no mas de 80 dollares ,confiado  espere y pague con mucho sacrificio el bill  al siguiente mes  regrese al mismo establecimiento de T-mobil y me di cuenta que habia sido cerrado por averiguacion ???? (que paso no lo se)   no me sorprendio mucho ya que en Miami es  muy usal que pase este tipo de Fraudes (que es lo que estyoy viendo que hicieron con mi perosona )  decidi llamar al 611 de T-mobil espuse el caso y me digeron que eso  la unica manera de resolverlo seria  ir a uno de sus deeler autorizado  me dirigi a uno de ellos y unos de los empleado me dijo que la unica manera de salir de eso era romper el contato y pagar una penalidad   ahora este mes  me llego un bill de 140 dolares que no se de donde carajo voy a sacar el dinero para pagar semejante bill  tengo en mi poder la carta que recibi de uds mas todos los papeles habidos y por haber de parte de T-mobil no se que hacer y aquien dirigirme  por favor ayudenme que no se que hacer

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