The Cosmic Ballet Continues: Rogers Pulls HTC Magic From the Shelves

Rogers-HTC-Magic

leonard-nimoyThe cosmic ballet continues. That’s exactly what Leonard Nimoy would say regarding the issues Rogers has been having with the HTC Dream and Magic. The situation is far from perfect.

You may recall Rogers’ first move to piss off Dream users was to announce they would not be on-board to upgrade Android past version 1.5. In the end, it is a hardware issue at work here, so you can hardly blame Rogers… But still, many a customer was upset, and with good reason. In response to that, Rogers quickly offered a free upgrade to the HTC Magic, as long as a new 3-year contract was signed. OK, cool, good effort… But still… I would have preferred a hot-swap on a current contract to the more current hardware. Just the other day, Rogers pulled the HTC Dream off the shelves, and online, due to a fix needed for 911 calls to be completed.

Now, are you ready for this? Rogers has pulled the HTC Magic off the shelves (in-store and online) for the very same reason. Amazing.

Rogers issued the following statement:

We are in the process of contacting all of our Magic customers by text message asking them to disable GPS location on their Rogers HTC Magic device to ensure all 911 calls complete.

The same issue was identified on the Rogers HTC Dream, as communicated on January 15. At the time, our testing indicated that the Rogers HTC Magic was not impacted. However, through continued precautionary testing of the devices, we discovered the issue is replicated intermittently on the Magic device as well. HTC is working on a software fix that we will make available as soon as possible.

Insane. So, if you’ve already upgraded to the Magic, good on you. If you haven’t, you’ll have to wait a little while before you can get your hands on one. I’m sure the folks at HTC are working feverishly on the fix, but until then… Hold tight.

Note: Current Rogers Dream and Magic owners can follow these steps to disable GPS (needed to ensure 911 call functionality). First, select ‘Menu. Next, select ‘Settings’. Select ‘Location’, and then uncheck ‘Enable GPS Satellite’.

[Via: MobileSyrup]

  • DreamUser

    Just called into the Rogers customer care line. They are either denying the recall or stating that they are “not actively selling” the Magic until the 911 issue has been fixed. In addition, the upgrade program from the Dream to the Magic has been put on hold. Quite frustrating as I have people who work in Rogers stores who confirm the ‘recall’.

    • Daniel

      Actually, there are no “recalls”.

      At the store level, the employees have been instructed to immediately stop the sale of HTC Dream and Magic, whether that be on new activations, hardware upgrades, or even outright purchases.

      Again, that is not a “recall”. Recall is when Rogers actually takes back a product that was purchased because of a defect to have the product exchanged and/or repaired.

      Right now, there is no fix for this issue that can be successfully implemented to Rogers’ HTC Dream or Magic, but HTC is working on a fix, hopefully within the next upcoming days.

    • Michelle

      I have a HTC Magic and am ready to throw it off the nearest bridge. Since this 911 problem i have been unable to upgrade my phone using the software update online and was on line with a tech for over 2 hours at which time was told i would have a SD card sent to me with the update installed. THat was Jan 25th. I have yet to get this card i called again on the 1st of Feb another card was supposedly sent out to me which i have yet to get. This being the 16th now i wonder what is the point. I have no data and now because of this my text messaging has been disabled as well. I was on the phone for 3 hrs on the 5th with tech and was transfered to 5 different people one of which was named “mohamad ali” and he told me there was a recall but there was nothing they could do for me.. Im very frustrated at this point and should of went with the IPhone like i wanted to… my bad on that point but rogers will do nothing for me. Good thing i havnt needed to make any 911 calls from my cell as the software wouldnt work if i did.

  • Dennis Forbes

    FWIW, I clicked on the “upgrade your phone” thing on Wednesday (when you posted this) and got a Magic at my door Thursday morning…so they still honored that.

    And I have to say that I’m immensely pleased. I got the Dream because of the keyboard, but the insufferable lag it featured destroyed my enjoyment of it. Perhaps it’s just the extra ram, but the Magic is smooth as silk.

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