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Vodafone UK have announced it has won ‘The European Unified Communications Solution of the Year’ title at this year’s European IT Excellence Awards, held in London late last week.
Vodafone was presented with the award for its unified communications solution for Carole Nash Insurance. By overhauling the motorcycle insurance specialists’ call centre operations, Vodafone’s solution has improved customer service, productivity and efficiency. As a result, Carole Nash has apparently seen a 50% increase in outbound calls to support marketing efforts and a 57% increase in first time call resolution.
This latest accolade follows Vodafone’s win at the Comms National Awards late last year, where it scooped the Contact Centre Solution of the Year title for the Carole Nash contact centre solution.
Of course, this is really just an example of the power of a good Unified Communications solution – when you tie together fixed and mobile, voice and data, you can have quite a powerful solutions-set. Within that space, Vodafone do things very well – so if you’re reading from a business perspective, then check out Vodafone’s solution here.
[Via: Vodafone]
About The Author
Ben Robinson
Ben is a 10+ year veteran of the Mobile industry – starting his career when SMS was a still a relatively new concept for most people (!), he has now consulted on everything from bleeding-edge Mobile content, to the next-gen accessories you might view it on. As a result he has a broad and deep knowledge in numerous areas of Mobile – from network operators to device vendors, to infrastructure and middleware vendors (not to mention content delivery) – and has worked for companies in all of these areas! He is based in the UK, a hotbed of activity for mobile, and recently became a father for the second time – as oppose to in his younger years when he was happy spend time tweaking all manner of mobile devices to 'nth' degree, he now looks for services and hardware that provide the most efficient, compact, and reliable improvements to his already manic life! It’s his opinion that Mobile solutions should be there to help to make your life better – if a particular solution (be it service or device) isn’t doing this, he believes you need to ask the very important question of why you continue to use it... His focus at IntoMobile is mainly on Mobile content, services, and infrastructure, particularly as regards the UK market – and with the occasional look at devices. Additionally, using his extensive experience in the industry, he will provide commentary on the industry at large, with regular (and hopefully thought-provoking) articles.
