Disqus
RIM has just launched a new BlackBerry Feedback Tool through their Beta Zone, allowing you to whine and moan about problems and suggestions to a source that will presumably listen and potentially do something about it. All you have to do is hit the menu key when you’re in an app, and you can submit feedback right away. On the downside, you won’t get an answer back from RIM
This is actually a pretty neat idea, and I hope other manufacturers offer similar proactive, on-device feedback mechanism in the future. It’s decidedly easier to make a complaint on your phone, while the problem is arising than it is to drag yourself to a forum later when you’re at a computer, and submit a thread that could quickly become buried and ignored by the unending tide of other users. Of course, with such utility is going to come a lot of volume – I certainly hope RIM has the manpower to sort through all of the suggestions once this app is released publicly.
The BlackBerry Feedback Tool is only available for OS 5.0, so make sure you’re up-to-date before signing up in the Beta Zone.
[via BBCool]
About The Author
Simon Sage
Simon Sage’s education largely surrounded writing, technology and online community, leading him to begin his blogging career at www.BlackBerryCool.com and to quickly discover a vibrant and active community surrounding BlackBerry and mobile technology. In exploring RIM’s platform, he has learned what enterprises are looking for in mobility as well as what makes the innocuous BlackBerry so appealing to them. Recently Simon’s been covering RIM’s gradual move into an already-crowded consumer market, and the impact of burgeoning challengers, such as the iPhone, as well as long-time leaders, like Nokia, on BlackBerry’s advancement. With plenty of content under his belt, Simon will be branching off a bit to see what other smartphone manufacturers are working on while still using BlackBerry as a barometer. At IntoMobile, you can count on his posts being even-handed, well-informed and thought-out.
