Apple Investigates Issue with Monster Headphones, Monster Stops Shipping Units Immediately

The perfectionists at Apple got word of Monster headphones giving some customers issues, and because the headphones are supposed to be compatible with Apple products that make use of its remote and microphone technology, it’s rumored that the company started an investigation into the issue.

The bulletin you see above states the following:

Several Monster headphone models using Apple’s Remote and Mic technology do not meet Apple’s technical specifications. These headphones use conductive flanges, which can result in electrical shorts that cause an iPod or iPhone to pause and play erratically. Customers may not be aware that the issue is caused by the headphones and may believe that the iPod or iPhone is defective instead. There are no known safety concerns and no known risk of damage to the iPod/iPhone or headphones.

However, it doesn’t seem like the issue is affected everyone — just a small number of users, according to Monster. In its response, Monster says that the customer experience is priority – despite the number of reported issues – so it has stopped shipping its affected headphone models for now. The response from Monster came shortly after the rumor:

Monster was recently made aware by Apple that some of our Jamz, Turbine and Heartbeats headphones with ControlTalk may experience some irregularities under certain circumstances (it does NOT affect ControlTalk Universal). This irregularity potentially affects a very small fraction of our headphones and to this date we have received no customer complaints. However, because the customer experience is our top priority, Monster immediately stopped shipment of all potentially affected products.

With the exception of the black or chrome Heartbeats with ControlTalk, this issue does not affect any other of the Beats by Dr. Dre products. If you think you are experiencing a problem with one of the headphones listed below, please contact Monster customer service [ http://www.monstercable.com/service] to receive a replacement.

Potentially affected products include ControlTalk versions of Lil Jamz, Jamz, Turbine, Turbine Pro and Heartbeats.

If you own any one of those headphones compatible with Apple products, you might want to double-check their condition and report issues to Monster.

[Via: MacRumors and BGR]

  • My apple-made headphones with built in microphone would “pause and play erratically” – so maybe they ought to look to their own stuff first. Not that I care, I’ve got my Captivate now any way 🙂

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