Users around the world reporting that their Nokia N8 has mysteriously died [Update]

Nokia-N8

People all over the world are reporting that their Nokia N8 has randomly just stopped working, and that it no longer powers on or even charges according to The Next Web. It started with technology site Hexus, who while in the process of reviewing the N8 said that: “At the start of this week we attempted to turn it on and got no response from it.” They wanted to ignore this, thinking that hardware failure, while rare, does happen from time to time. Then they saw a tweet from Eldar Murtazin, the famous Russian writer who owns and operates Mobile-Review, that said: “Story repeat itself. Nokia N8 like 5800 has damage parts in first production volumes. N8 are dying across the world. All phones are affected.”

Two isolated cases don’t equal a widespread problem, and I wasn’t going to even bother writing this article since I know our commenters like to point out my colored past with Nokia and label me a hater, but on Nokia’s very own discussion forums there is a 5 page thread where things are rather grim.

User “teeyf” writes: “I’m from Nokia’s dealer from Malaysia. I sold several N8 to my customers. I found many of N8 was dead and can’t turn on, can’t charging even I tried the hard reset button (menu, volume down + camera key +turn on button), is no work at all …”

Another user “nuuneoi” writes: “‘Im owner of N8 community in Thailand. From user’s post over there, I found that about one-fifth or more has dead-phone problem.”

This isn’t exactly the kind of thing you want to happen before the holiday season, seeing as how this is the “flagship” device that many Nokia and Symbian fans have been looking forward to since it was announced back in April of this year. We’ve contacted Nokia and are waiting for a comment regarding the situation.

Update: Here’s a video of Nokia’s Niklas Savander talking about the Nokia N8 hardware failure issue. He claims that the issue has affected a small percentage of users, and that “[in the] overall scheme of things” it’s not a huge problem for Nokia. If you’re affected, Mr. Savander advises you to make a warranty claim, as the problem is covered by your manufacturer warranty.

  • http://twitter.com/chilko chilko

    here is murtazin’s post in russian – http://mrmurtazin.com/2010/11/17/finskie-brakodely-za-rabotoj-totalnyj-brak-n8c7/

    in fact my n8 review unit died completely after few days of random crashes. before than c7 was restarting by itself when idle.

    • chilliloo

      Dunno if you has 3rd party software, but it might be a bug somewere leading the handset to restart itself to go back in stable mode. Seen this frequently with tweets60 application. Every time I had this running at night my 5800 has restarted somewhere in the night. Without this app running, all went fine.

      • Furious

        I was hopeful when I read this … ditched Tweets60 and got Gravity. But, although Gravity is brilliant, my N8 continues to crash up to 20 times a day.

        If you’re on Twitter, follow @AngryN8owner … go back to links in an early tweet and you’ll see more of the story on the NokiaUS blog.

    • AngryN8owner

      I see figures like 10 to 20 per cent of handsets failing. I’m one of the unlucky ones, and am especially frustrated because I bought a handset in the U.S. that does not have an international warranty (I’m in Canada).

      Read this thread http://twitter.com/#!/search/angryN8owner, then for the scope of the problem, this http://bit.ly/kRQLLx, and this http://bit.ly/iXRrAC.

      Need I say that I wish I’d found these threads before I shelled out nearly $500 for a 1-in-5 chance at getting a defective version of what COULD be a fantastic device?

  • Anonymous

    Oh look… another hack piece from Stefan!

    Tens of phones… out of millions of sales and well within expected failure rates (go and remind me what the antenna failure rate and GPS module failure rates were for the iPhone and SGS again?).

    Someone call the Relevancy Police. I think they’re needed here.

    • gdigenis

      Hey, I think your comment is insulting to all the other hacks across the internet

  • Anonymous

    Oh look… another hack piece from Stefan!

    Tens of phones… out of millions of sales and well within expected failure rates (go and remind me what the antenna failure rate and GPS module failure rates were for the iPhone and SGS again?).

    Someone call the Relevancy Police. I think they’re needed here.

  • San

    i am a dealer in India, there are no problem, i have sold around 150 handsets

  • San

    i am a dealer in India, there are no problem, i have sold around 150 handsets

  • Wyatt4233

    I’ve haven’t seen much evidence and in the 5 pages you refer to there seems to be many first-time posters on that forum. It could very well be also a smear campaign until I see more proof of the problems. Not convinced just yet, I love mine :)

  • Wyatt4233

    I’ve haven’t seen much evidence and in the 5 pages you refer to there seems to be many first-time posters on that forum. It could very well be also a smear campaign until I see more proof of the problems. Not convinced just yet, I love mine :)

  • Guest

    This will teach folks to plonk down their hard-earned cash for a shit phone upon its release.

  • Guest

    This will teach folks to plonk down their hard-earned cash for a shit phone upon its release.

  • http://twitter.com/latt3girl Heli Rajasalo

    My Nokia N8 died 2 weeks ago after just 3 weeks of use. There’s no fix. They’re sending me a new one.

  • http://twitter.com/latt3girl Heli Rajasalo

    My Nokia N8 died 2 weeks ago after just 3 weeks of use. There’s no fix. They’re sending me a new one.

  • Jii

    Rebooting does the trick. Just press power button for 8-10 secs.
    Hopla, phone works again.

    • Pofigismo

      Ty, works perfectly, had mine lagged up on loading :/ FOR AN HOUR O.o

    • Veer

      That even doesn’t work!!

  • Jii

    Rebooting does the trick. Just press power button for 8-10 secs.
    Hopla, phone works again.

  • Steve

    “This message brought to you by Apple”

  • Artistjas

    N8 Owners…..check out the Niklas Savander (from Nokia) interview on You tube

  • Artistjas

    N8 Owners…..check out the Niklas Savander (from Nokia) interview on You tube

  • Anonymous

    In US, have N8. No boot problems. Drained battery completely multiple times (on purpose). Have Iphone, Nexus One, others. This is a fantastic phone. Battery life incredible – beats Nexus One hands down. Best Mfe experience on a phone. Have had minor problems with two other Nokias (have many). Called for RMA, they emailed shipping label. Sent, back from customer care in matter of days. Consider the service outstanding; always surprised given the bad rap you give Nokia. N8 is extremely well made, love the silver color, great call quality. Best touchscreen for business by far. (E72 best keyboard phone)

  • Dizzy1976

    I’ve just had to replace my second N8. First once lasted a week then died, kaput, gone, do not pass go, do not collect £200.. dead. Second lasted a majestic 18 days. Decided to get another one as what’s life without a bit of drama. Shame as it’s such a good phone despite the one show stopping defect! Just save your pictures/videos regularly. I’m looking forward to visiting my phone store again some time soon…

  • Anonymous

    have had my n8 for a week, no issues so far up here in canada

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Soumyarrath

    Hi I have purchased Nokia N8 a mmonth ago My phone restarts automatically once in 7 – 8 days. Dont know what to do? I have purchased from Nokia priority centre, Indiranagar, bangalore. Please advice.

    Regards,
    S

  • Pakshalimar

    mmmmmmm

  • Pakshalimar

    I bought Nokia 8. 8/11/2010. The problem start from 19/11/2010. No call received and no network working. Many time contact to the provider 3 network. They refuse to replace the handset.
    My advice don’t buy this generation phone set. Just wait for up date.

    Aslam Khan
    Sydney
    Australia

    • Uae123

      correct, but who has the pateince………………

    • Anonymous

      There is no phone called Nokia 8 maybe that the problem..

    • RPW74

      I totally agree with you, the Nokia N8 is a complete joke! Mine is currently being repaired after completely dying after 3 days of use. I’ve always loved Nokia’s but this is just a disgrace.
      Sue.
      Adelaide
      Australia

  • smithy196426

    Nokia Just block me on face book for saying I returned 5 of there phones N8

  • http://www.facebook.com/profile.php?id=1684571069 Neil Smith

    Nokia just block me on face book for saying I had took back 5 brand new Nokia phones N8

    • Anonymous

      maybe they blocked you for posting multiple post saying the same thnig, but with diffrent names…

  • Stef

    I have bought my Nokia N8 three weeks ago in the 3 store in oxford street in London and I had to replace it already twice and I am still not happy with it. It’s a great phone in terms of camera and several applications but I simply cannot have a normal telephone conversation! It keeps putting people on hold or simply interrupting the conversion and sometime when people call me back it simply doesn’t ring. Has somebody else having the same problems? Any suggestions? Thanks S

    • Anonymous

      yes, change SIM card.. . sounds like your SIM card is 2 -3 years old or more … that can cause this issue.

    • Maryke Theron85

      Hallo Stef,

      There is a very usefull app in Ovi store, called “Call Lock”, I used to get so angry when I was busy with a call and I hung up or put somebody on hold. And just a small application download solved the problem. It has to stay on in youre background to work though,but doesnt really affect battery power. Really hope this helped.

  • Eldar is a liar

    First of its not a flagship device … and Eldar is hardly a trustworthy person… he still stuck in his personal war and crusade against nokia ..and have been for years. . … it was livejournal Eldar.-…let it go..!!

    and number of devices affected … around 3% world wide. thats it.

  • Briggs

    I have given up the Nokia Fan flag, from their bad Symbian OS and the little faith I have put in them since they doped the great Meego and Nokia N9 plans, they are going to make Windows 7 phones and simply abandon the fans who have followed them for a long time. I had my N8 brand new and started giving me problems, lacking OS and lack of applications as well as poor hardware processing speed. I gave up…I am going to give android a real try and stop giving Nokia nearly 2k a year for phones.

  • Alexi Daher

    I bought a N8 on October, 2010… in the middle of February, 2011 my N8 becomes dead… I sent to Nokia’s repair center, which took 7 days to repair it and sent it back… with my screen protector DAMAGED.
    A 10 days after, my N8 becomes dead AGAIN! It’s just unbelievable! Alexi Daher

  • Anonymous

    My N8 just died! Bought it in March. What the hell is Nokia going to do about this? Are we just supposed to be out $600 + dollars? If this is the case I can tell you I will never buy a Nokia phone again!

  • Debasis Patra

    Don’t buy any Nokia phone its my suggest !!! World’s Failure Device And Have Fu***** OS Like Symbian And Windows …  First Buy Any Nokia Made mobile Then Ready For Cry  !!! U can test The SDK Of new Nokia Windows phone Many bugs EXP  Many Unnecessary Programmes Starting in start up .. u have bigger processor but it fails due to many services running …. Eating memory is a big mistek on this os.. some website cannot open completely … nefolder.ini type of worms malwares eaily attack .. apps are costly while these type of apps are free on apple and android … lol …

  • Feketemara

    Same problem here. Just got it last summer for my birthday. 2 weeks later just died and god knows what happened but few days later it has came back. Kept doing it on and off for few hours or days but now it is DEAD 2 weeks now. We did not mean to pay £250 for a phone I can only use for few months. Very dissaponinted.

  • Applesux

    My N8 is 2 years old with no problems, blow me apple fanboys its still better than ur newest model

  • Veer

    I bought a Nokia N8 in Netherland 2 years ago. I was found of this device. Since 2 months it has a power failure. I thought maybe it was infected by a virus or something like that but now I see it is a huge mistake of Nokia.This in my bad experience. I loved Nokia devices so bad that never had or used an other brand. I’m so dissapointed!!! I want my money back!!!! Or a new device!!!

  • ian

    i had same problem with my nokia n8 i sent it off to nokia and they sent it back as warter damaged even tho it had not been near warter and the warter indicator was still white

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