Microsoft designed Windows Phone 7 with specific hardware requirements and limitations to make updating and keeping application support throughout the phone constant, but there was a flaw in their philosophy. The NoDo update that was released in March, effectively after the February pre-NoDo update, seems to be causing trouble for Windows Phone 7 users that bought a device from Samsung and Microsoft has a few words of encouragement.
In a recent post on their Windows Phone blog, Microsoft’s Eric Hautala, GM, Customer Experience Engineering wrote a message to the people that haven’t receiving the update prompt, and told them “we’re not resting until it’s done.” These words of advice come at a time when users are becoming increasingly frustrated with their phones. It’s been over four months now that they might’ve tried to get the update, but couldn’t, and Microsoft sadly doesn’t seem to have a solution just yet.
Today I had the displeasure of assisting my close friend in updating his phone, the Samsung Focus, to the latest NoDo software. Most people know me for being able to handle anything a phone can throw my way, but this was a bit much. The process all together took over 2 hours and included quite a few Google, or should I say Bing, searches for the error messages I received. The update was more challenging than putting Android on the HTC HD2 and even putting Gingerbread on the G2 combined. At the end of the day, I finally accomplished my goal and had NoDo running on my friend’s phone –I guess the 3rd time is really the charm.
This goes to show that even Microsoft has speed bumps sometimes with its products and for those Samsung Windows Phone 7 owners out there that are still waiting on the update, they are working hard to give you your update.